yellow
blue
8-4
Your satisfaction and goodwill are important to your
dealer and to Pontiac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-PM-CARES (1-800-762-2737). In Canada, contact
GM of Canada Customer Communication Centre in
Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
D Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)
D Dealership name and location
D Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One first if you have
a concern.
STEP THREE -- Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you must file
with the GM/BBB Auto Line Program to enforce any
additional rights you may have. Canadian owners refer
to your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
Содержание 1999 Sunfire
Страница 6: ...yellowblue vi NOTES ...
Страница 16: ...yellowblue 1 10 Put someone on it Get it up to speed Then stop the vehicle The rider doesn t stop ...
Страница 60: ...yellowblue 1 54 NOTES ...
Страница 118: ...yellowblue 2 58 The Instrument Panel Your Information System ...
Страница 197: ...yellowblue 4 41 NOTES ...
Страница 198: ...yellowblue 4 42 NOTES ...
Страница 230: ...yellowblue 5 32 NOTES ...
Страница 295: ...yellowblue 6 65 NOTES ...
Страница 296: ...yellowblue 6 66 NOTES ...
Страница 338: ...yellowblue 7 42 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Страница 339: ...yellowblue 7 43 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Страница 340: ...yellowblue 7 44 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Страница 356: ...yellowblue 8 16 NOTES ...