Proprietary and Confidential
6
Effective July 10, 2019.
Polycom VVX 300 Series
Basic Phone Functions continued
1.
When on a live call that needs to
be transferred, press and hold the
Transfer
soft key.
Allows you to confirm that the person you want to transfer the call to is available and willing to take the call.
2.
Now select the “
Consultative
”
from the transfer selection.
Warm (Attended) Transfer
3.
Now enter the extension, full 10 digit number or use the directory of the person you are transferring the call to. Then
press the “
Send
” softkey or wait 5 seconds and the phone will automatically “send/dial” the number entered.
4.
Now the caller has answered the
“Consultative” and is ready to take
the forwarded caller.
5.
With the person confirmed
available to take the call, then
press the
Transfer
softkey to
complete the transfer.
6.
If the “transfer to” party does not
answer or is unwilling to take the
call, the user can select
Cancel
to
get the call back to them.