Troubleshooting
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System Logs
You can capture system logs to help troubleshoot your D230 system.
To capture syslog messages, you need to run a syslog server application at an IPv4 address that is
reachable from your D230 system.
Activate Syslog Messaging
You can enable your D230 system to send syslog messages for troubleshooting.
To activate syslog messaging:
1
In the system web interface, go to
System Management > Device Admin > Syslog
.
2
Enter the URL for your syslog server in
Server
parameter.
3
Set the
Port
parameter to
514
.
4
Set the level parameters for the reporting levels you require.
Include Detailed SIP Messages in Syslog Messaging
You can include detailed SIP messages in your D230 syslog messages.
To include detailed SIP messages on an SP service in the syslog:
1
Activate syslog messaging.
2
Go to
Voice Services > SPn Service > Debug Options
for each service you want to report syslog
messages.
3
Set the
X_SipDebugOption
parameter for the reporting level you require.
4
In the
X_SipDebugExclusion
parameter, enter a list of SIP methods (requests and responses) to
exclude from the log.
For troubleshooting a call flow, you can exclude methods such as OPTIONS that are used for
keep-alive purpose in most cases.
SPn Service Status Messages
The SP
n
Service Status (
n
= 1–8) values show the current state of the service with regard to its configuration
(or not), and if configured, its registration status. If a problem exists with the registration or authentication of
your system with a prescribed service, a
SIP 4
xx
error message displays here. You can use this information
for troubleshooting issues with SIP-based services.
To view Service Status messages:
»
In the web interface, go to
Status > System Status > SPn Service Status
.
The
Status
parameter shows the status for this service, including error messages, if any.