21. TROUBLESHOOTING - TIPS
PROBLEM
CAUSE
SOLUTION
The appliance does not start.
No power.
Check that the appliance has
been disconnected from the
mains, as indicated in Section 1.
Suction power is decreased.
Nozzle, flexible suction
hose or rigid suction
hose are clogged.
HEPA filter is blocked or
dirty.
Turn the appliance off and un-
plug it. Clean the filter and re-
move any blockages of tubes
and accessories.
Proceed as described in Sec-
tion 18.
The appliance is pressurized
but little steam comes out.
The
steam
adjustment
handle is on Level 1.
Turn the steam adjustment
handle to increase the flow of
steam.
Water leaks out when vacuu-
ming liquids.
Float blocked.
Clean the water filter assembly.
The extension tubes and the
accessories are loose.
The locknut is OPEN.
Turn
the
locknut
to
the
CLOSED position as indicated
in Section 2.
The appliance won’t dispense
steam.
Boiler switched off.
Boiler out of water.
Steam lock activated.
The boiler is not yet pres-
surised.
Monobloc plug not inser-
ted correctly.
Press the boiler button.
Add water to the boiler as de-
scribed in Section 13.
Disconnect the steam lock on
the handle.
Wait until the steam lamp turns
off.
Insert the monobloc plug cor-
rectly.
Steam is dispensed mixed with
drops of water.
The steam hose and/or the
telescopic tube are cold.
Direct the steam jet onto a
cloth to heat up the tubes.
Loss of steam or drops of wa-
ter between the connection of
the accessories.
The seals are damaged.
Replace the seals, as indicated
in Section 19.
E
N
G
L
IS
H
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