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Polk Customer Service 800-377-7655 (Outside USA & Canada: 410-358-3600)
Customer Service Hours of Operation: Monday-Friday, 9am-5:30pm est [email protected]
What if my provided optical cable is too short?
•
We did our best to provide a cable of
adequate length; however, there might
be a few setup instances in which the
cable may be too short. If that is your
situation, your local electronics store
will have cables that meet your
required length.
My audio sounds strange and distorted.
•
Your SurroundBar 2000 requires a clean,
unaltered stereo signal for proper audio
performance. If the sound from your
SurroundBar 2000 is strange or distorted,
then check the audio menus of whatever
source(s) are connected to your SurroundBar
2000 and make sure any audio processing
is turned off.
Why can’t I successfully program
the SurroundBar 2000 to respond
to my remote control?
•
There are many remote control formats,
and we have done our best to make the
SurroundBar 2000 compatible with the
most popular brands. However, there
are likely some cases in which the bar
will not be able to learn your remote codes.
•
In this case, please use the remote control
provided with the SurroundBar 2000 product
or try a different universal remote control.
Note:
RF only remotes will not work
with this system.
How do I control the SurroundBar 2000?
There are three ways to control your
SurroundBar 2000:
•
Use the buttons on the front of the bar.
•
Use the provided remote control.
•
Program the SurroundBar 2000 to
respond to your existing remote
(see included instructions).
My SurroundBar 2000 was responding
to commands, but now it isn’t. What
should I do?
•
In this rare event, simply turn off the power
(switch located on the back of the bar),
wait a few seconds, and then turn the
power back on. This should restore
control.
How do I erase previously learned remote
control commands?
•
If you have programmed your SurroundBar
2000 to respond to a remote control and
you no longer want it to do so, then you
can erase the codes by pressing the
LEARN key for about two seconds while
the unit is in standby mode (power LED
is red). The SurroundBar 2000 will
continue to respond to the provided
credit card remote control.
To contact Customer Service/
Technical Support:
•
If you have a question or comment, please
feel free to call us or email us. In North
America and Canada, call Polk Customer
Service: 800-377-7655 (M-F 9-5:30 EST)
or via email [email protected].
Outside the US, call 410-358-3600.
Polk is a DEI Holdings, Inc. Company. Polk
and SurroundBar are registered trademarks
of Polk Audio, Inc.
Products that have earned the Energy Star
®
are designed to protect the environment
through superior energy efficiency.
is a trademark of SRS Labs, Inc.
TruSurround HD technology is incorporated
under license from SRS Labs, Inc.
Limited Warranty
Polk Audio, Inc., warrants to the original retail purchaser
only. This warranty will terminate automatically prior to
its stated expiration if the original retail purchaser sells
or transfers the Product to any other party. Polk Au-
dio, Inc., warrants, to the original retail purchaser only,
that the LOUDSPEAKER(S), PASSIVE CROSSOVER
COMPONENT(S) and ENCLOSURE on this Polk Audio
Loudspeaker Product will be free from defects in material
and workmanship for a period of three (3) years from the
date of original retail purchase from a Polk Audio Authorized
Dealer. Furthermore, Polk Audio, Inc., warrants, to the origi-
nal retail purchaser only, that any AMPLIFIER OR OTHER
ELECTRONIC COMPONENT that may be included in this
Polk Audio Loudspeaker Product will be free from defects
in material and workmanship for a period of one (1) year
from the date of original retail purchase from a Polk Audio
Authorized Dealer. To allow Polk Audio to offer the best
possible warranty service, please fill out the Product Reg-
istration Card(s) and send it to the Factory at the address
provided on the Product Registration Card(s) within ten (10)
days of the date of original purchase. Defective Products
must be shipped, together with proof of purchase, prepaid
insured to the Polk Audio Authorized Dealer from whom
you purchased the Product, or to the Factory at 1 Viper
Way, Vista, California 92081. Products must be shipped in
the original shipping container or its equivalent; in any case
the risk of loss or damage in transit is to be borne by you.
If upon examination at the Factory or Polk Audio Autho-
rized Dealer it is determined that the unit was defective in
materials or workmanship at any time during this Warranty
period, Polk Audio or the Polk Audio Authorized Dealer will,
at its option, repair or replace this Product at no additional
charge, except as set forth below. All replaced parts and
Products become the property of Polk Audio. Products
replaced or repaired under this warranty will be returned to
you, within a reasonable time, freight prepaid. This warranty
does not include service or parts to repair damage caused
by accident, disaster, misuse, abuse, negligence, inad-
equate packing or shipping procedures, commercial use,
voltage inputs in excess of the rated maximum of the unit,
cosmetic appearance of cabinetry not directly attributable to
defect in materials or workmanship, or service, repair,
or modification of the Product which has not been
authorized or approved by Polk Audio. This warranty shall
terminate if the serial number on the Product has been
removed, tampered with or defaced.
This warranty is in lieu of all other expressed Warranties.
If this Product is defective in materials or workmanship
as warranted above, your sole remedy shall be repair or
replacement as provided above. In no event will Polk Audio,
Inc. be liable to you for any incidental or consequential
damages arising out of the use or inability to use the
Product, even if Polk Audio, Inc., or a Polk Audio Authorized
Dealer, has been advised of the possibility of such dam-
ages, or for any claim by any other party. Some states do
not allow the exclusion or limitation of consequential dam-
ages, so the above limitation and exclusion may not apply
to you. All implied warranties on this Product are limited to
the duration of this expressed Warranty. Some states do not
allow limitation on how long an implied Warranty lasts, so
the above limitations may not apply to you. This Warranty
gives you specific legal rights, and you also may have other
rights which vary from state to state.
This Warranty applies only to Products purchased in
the United States of America, its possessions, and U.S.
and NATO armed forces exchanges and audio clubs.
The Warranty terms and conditions applicable to Products
purchased in other countries are available from the Polk
Audio Authorized Distributors in such countries.
Customer Service
Thank you for your Polk Audio purchase. If you have
a question or comment, please feel free to call us or
email us. In North America and Canada, call Polk Audio
Customer Service 800-377-7655 (M-F, 9-5:30 EST)
or via email [email protected]. Outside the US,
call 410-358-3600.
