Polaris robotic NEO EM27 Series, Руководство пользователя

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7.2 General Troubleshooting
The following table lists some of the common symptoms, causes, and solutions for correcting cleaner operation
problems.
Problem Cause Solution
The Cleaner Error Indicator
flashes just after start (either
pressing Power or Floor/
Wall setting button for less
than 20 seconds).
Floating cable may not be plugged
into the control unit correctly.
Unplug floating cable from the control unit and
reconnect.
Cleaner may not be fully submerged. Remove cleaner from the pool and re-submerge,
see Submerging the Cleaner .
Cleaner may need to be reset and
begin a new cycle.
Press power button OFF, then Floor/Wall setting
button to begin a new cycle.
Propeller may be jammed and not
turning correctly.
First contact your local retailer to request a
diagnostic review, and if the problem is not resolved
contact Polaris Technical Support at (USA)
1-800-822-7933; 1-888-647-4004 (Canada).
Tracks may be jammed and not
turning correctly.
First contact your local retailer to request a
diagnostic review, and if the problem is not resolved
contact Polaris Technical Support at (USA)
1-800-822-7933.; 1-888-647-4004 (Canada).
The Cleaner Error Indicator
flashes during the cleaning
cycle.
Cleaner may be sucking air (lights will
appear after 60 seconds air intake).
Remove cleaner from the pool and re-submerge,
see
Submerging the Cleaner
.
Reduce the SCS setting.
The cleaner does not stay
firmly on the pool bottom.
There is air in the cleaner body
panels.
Remove cleaner from the pool and re-submerge,
see Submerging the Cleaner .
Reduce the SCS setting.
The filter canister is full or dirty. Clean the filter canister, see
Cleaning the Filter
Canister.
The impeller is damaged. Contact Polaris Technical Support at
1-800-822-7933 (USA); 1-888-647-4004 (Canada).
The cleaner does not climb
the pool walls or clean up to
the waterline.
The filter canister is full or dirty. Clean the filter canister, see
Cleaning the Filter
Canister.
Walls of pool are slippery or slimy.
Although the water seems clear,
microscopic algae, invisible to the
human eye, are present in the pool.
As a result the pool walls become
slippery and prevent the cleaner from
climbing. Check tracks and brushes
for wear and replace as necessary.
Adjust Surface Control System
™
setting, see
Wall
Cleaning.
Do a shock chlorination treatment to reduce the pH
levels in the pool. DO NOT leave the cleaner in the
pool during this treatment.
On startup the cleaner does
not move.
No power supply to the cleaner. Check that the outlet to which the control unit is
connected is receiving electricity.
Cleaner has shut down with error
code or flashing lights.
Disconnect the control unit and wait at least 20
seconds before reconnecting.
If the problem is not resolved through
troubleshooting, first contact your local retailer
to request a diagnostic review, or contact Polaris
Technical Support at 1-800-822-7933 (USA);
1-888-647-4004 (Canada).