Troubleshooting
Malfunction
Possible Reason
Solution
Device does not turn on
or turns on but only the
logo is loaded
Battery is low
Charge the battery
A book does not open
- the message
Book is
probably damaged or
protected
appears, or
nothing happens at all
The book is damaged
If the book was
downloaded from the
online store try to re-
load it again. If the file
opens on your PC, but
does not open on the
Device, save the book
in another format (TXT,
DOC, PDF).
Html book opens but is
displayed incorrectly.
For example, there are
empty pages, some part
of the text is missing
etc.
HTML-files contain
non-text elements
(frames, JAVA-scripts,
flash-elements)
Save the page in TXT
format
Book opens but various
symbols, question
marks etc. are displayed
instead of letters
Incorrect encoding
Switch to reading mode,
select
Settings
and
change encoding
No response when you
press any key
Sometimes (e.g., when
downloading damaged
or too large books) the
Device may freeze
Close the frozen ap
-
plication by pressing
/ keys simultaneously
for 1–2 sec.
