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4.2.3 Error messages when performing a measurement
If no measurement results are available, an error message and an action recommendation
followed by a "Measurement aborted" status message are displayed.
Note
:
Causes of error recognized by the device are highlighted in red on the
measurement result page and review video page. Check these two pages after
every "Measurement aborted" status message to narrow down the cause of the
error.
It is generally easier to identify causes of error on camera pictures rather than on
the measurement result page.
The following overview provides a list of all error messages that are stored in the software:
a) "Picture out of focus"
b) "Patient does not focus on camera!"
c) "Pupils too big!"
d) "Pupils too small!"
e) "Pupils not found!"
f) "Too much IR ambient light!"
g) "Measurement incomplete!"
h) "Corneal reflexes are too dark!"
i) "Monocular: Cover OS!"
or “Monocular: Cover OD!”
These errors are described below.
Error message
Action
recommendation
Status line
Screenshot 24: Measurement result page after a
"Measurement cancellation"