Appendix A: Technical Support
How to Contact Plextor Technical
Support
There are several ways for you to contact Plextor’s Technical Support
Department:
•
Visit our web site (www.plextor.com) for answers to Frequently
Asked Questions.
•
Send us e-mail ([email protected]). Include your
telephone number and the hours during which you can be reached.
Be as detailed as possible in describing your problem. Please include
system configuration, hardware and software, as well as versions of
drivers used.
•
Call 1-800-204-0332 or 1-510-824-9693 and select the tech support
option.
Before You E-mail or Call for Support
Please gather as much of the following information as possible before
contacting us.
•
The serial number of your Plextor drive. Your serial number appears
on the drive label.
•
The latest version of firmware you loaded onto the drive, if
applicable.
•
The version of the Windows operating system you are using.
•
The brand name and model number of your computer (e.g., Dell
466/NP, Hewlett-Packard Pavilion 752n, etc.).
•
The type of VGA, Super VGA, or other graphics board you use.
•
Brand name and model number of any other peripherals you have
installed or connected to your computer (e.g., CD-ROM, scanner,
fax board, network board).
