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Contacting Plextor’s 

Technical Support

Department

YOUR TASK:

Learn the variety of methods you can use to contact
Plextor’s Technical Support Department. Learn
what information you should gather before
contacting Plextor’s Technical Support Department.

YOUR OBJECTIVE:

Know how to get in contact with Plextor if you
experience any problems installing or operating
your 8PleX CD-ROM drive.

YOUR METHOD:

Store Plextor’s phone, fax, and BBS numbers in a
convenient location. Keep your drive’s serial
number and a copy of your sales receipt handy, as
well.

If you experience a problem while installing or operating your 8PleX drive, 

please

refer first to the troubleshooting chapter

 (Chapter 12) in this manual. It contains

solutions to the most common types of problems fielded by our technical support staff.

Our Technical Support Department will help you solve problems that relate specifi-
cally to your 8PleX drive. In many cases, a problem that appears to be caused by your
CD-ROM drive actually originates in another part of your computer. In such instances,
our technical support staff will try to help you identify the part (e.g., SCSI interface
board) at fault, and will refer you to the manufacturer of that part for further assistance.

Although we think highly of the capabilities of our technical support staff, we
recognize that they do suffer from some limitations; namely, they do not possess
psychic or telepathic powers. Therefore, their ability to help you depends a great deal
on your ability to help them. You must act as their eyes and ears as they try to diagnose
and fix your problem. If you gather the information requested on the following page
before your call, you will find that your problem can be resolved much more quickly.

Plextor’s Technical Support Department is available Monday through Friday, 6:30
a.m. to 5:30 p.m., PST. We are closed on weekends and some holidays.

---- CHAPTER 13 ----

PX-83CS/PX-85CS OPERATION MANUAL  

61

Содержание 8PL-4

Страница 1: ...that relate specifi cally to your 8PleX drive In many cases a problem that appears to be caused by your CD ROM drive actually originates in another part of your computer In such instances our technica...

Страница 2: ...problems you might encounter with suggestions as to how you might fix or circumvent them In addition you can upload questions you have about the installation or operation of your 8PleX drive A member...

Страница 3: ...45 8600 408 262 2533 408 945 7727 SCSI interface boards AMC 882 0587 206 882 0587 206 861 8391 Audio cables Always Basin Comp 238 4453 818 597 1400 818 598 0110 818 597 0275 SCSI interface boards Diam...

Страница 4: ...Access Speeds Full stroke One third Stroke Random Access Random Seek 220 ms 220 ms 150 ms 150 ms 115 ms 115 ms 95 ms 95 ms Data Buffer 256 KB 256 KB Optical Pickup Laser Slide Mechanism Spindle Motor...

Страница 5: ...Term Parity Test Block Eject DIP Switch Term Parity Test Block Eject Rotary Switch SCSI ID Environmental Conditions Operating Temperature 0 to 45 degrees Celsius 0 to 45 degrees Celsius Humidity 20 t...

Страница 6: ...d CD ROM drives In early 1995 SKC was the first company to ship a six speed CD ROM drive SKC also is a leading manufacturer of compact disc players used for industrial and commercial applications e g...

Страница 7: ...ion DM 3024 5024 1992 300KB sec 265ms 64K 4th generation DM 3028 5028 1993 335KB sec 240ms 64K 5th generation PX 43CH 45CH 1994 600KB sec 220ms 1MB 6th generation PX 43CS 45CS 1994 600KB sec 170ms 256...

Страница 8: ...uential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service interruptions Und...

Страница 9: ...Inside back cover...

Страница 10: ...ne 408 980 1838 FAX 408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan Ueno YHK Building 7th Floor 7 6 Ueno 7 chome Taito ku Tokyo 110 Phone 81 3 3847 8281 FAX 81 3 3847 8288 PLEXTOR E...

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