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Section 1.3: Technical Contact Information
For Service or Repair contact:
Plasma Process Group Inc (PPG)
Please supply the following information:
Product
Model and serial number
Date Purchased
Detailed description of problem
Contact person
If the product is to be returned to PPG for repair you will be assigned a
Return Authorization
number
(RA),
warranty status of the equipment and shipping information to return the product.
The RA number should be attached to the outside of the shipping container. A purchase order
number should be included should the equipment not be under warranty. After PPG receives the
equipment a firm quote and estimated repair time will be given prior to work being started.