5
GB
TROUBLESHOOTING GUIDE
PROBLEM
Callers cannot hear me properly
For Voice Tube models, determine if the voice tube is clogged or
positioned improperly.
For Noise Cancelling models, make sure the microphone is facing
your mouth and positioned properly.
If you have a modular M12 (Vista™) adapter, verify that the
transmit volume control is set properly.
PROBLEM
Earpiece is uncomfortable/headset not stable on ear
Determine if the earhook is properly positioned in your ear.
Try other earpieces for optimal fit.
Try all possible adjustments for the receiver housing (side to side,
up and down, in and out).
PROBLEM
I cannot hear callers
Verify that the Quick Disconnect™ is connected.
Make sure the earpiece is positioned properly.
Turn up the volume control on the plug prong or modular M12
(Vista) adapter or StarBase® 2000 & 2010.
Make sure the plug prong or modular M12 (Vista) adapter is
installed correctly (see section below).
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