User’s Manual of WGR-500-4P and WGR-500-4PV
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Appendix A: Troubleshooting
This chapter contains information to help you solve issues. If the industrial wall-mount Gigabit router is not
functioning properly, make sure the industrial wall-mount Gigabit router was set up according to instructions in this
manual.
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The Link LED is not lit
Solution:
Check the cable connection and remove duplex mode of the industrial wall-mount Gigabit router
■
Some stations cannot talk to other stations located on the other port
Solution:
Please check the VLAN settings.
■
Performance is bad
Solution:
Check the full duplex status of the industrial wall-mount Gigabit router. If the industrial wall-mount Gigabit router
is set to full duplex and the partner is set to half duplex, then the performance will be poor. Please also check the
in/out rate of the port.
■
Why the Router doesn't connect to the network
Solution:
1.
Check the LNK/ACT LED on the router
2.
Try another port on the router
3.
Make sure the cable is installed properly
4.
Make sure the cable is the right type
5.
Turn off the power. After a while, turn on power again
■
1000BASE-T port link LED is lit, but the traffic is irregular
Solution:
Check that the attached device is not set to dedicate full duplex. Some devices use a physical or software
switch to change duplex modes. Auto-negotiation may not recognize this type of full-duplex setting.
■
Router does not power up
Solution:
1.
Terminal block or DC jack is not inserted or faulty
2.
Check that the terminal block or DC jack is inserted correctly
3.
If the terminal block or DC jack is inserted correctly; check that the power source is working by
connecting a different device in place of the router.
4.
If that device works, refer to the next step.
5.
If that device does not work, check the power source