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Appendix B Frequently Asked Questions List
Q1 : No Operation after Power On?
A1:
Check if the power adapter is properly connected.
If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set correctly.
Q2: No Dial Tone?
A2:
Check if the handset cord is properly connected.
Q3: Can not Make a Call?
A3:
Check the status of your SIP registration status or contact your administrator, supplier, or ITSP for
more information or assistance.
Q4: Can not Receive Any Phone Call?
A4 :
Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for
more information or assistance
Q5: No Voice during an Active Call?
A5:
Check if the servers support the current audio codec type, or contact your administrator, supplier,
or ITSP for more information or assistance.
Q6:
Can not connect to the configuration Website?
A6:
Check if the Ethernet cable is properly connected.
Check if the URL is right wrote, the format of URL is: http:// the Internet port IP address
Check if your firewall/NAT settings are correct.
Check if the version of IE is IE8, or use other browser such as Firefox or Mozilla, or contact your
administrator, supplier, or ITSP for more information or assistance.
Q7:
Forget the Password?
A7:
Default password of website and menu is null.
If user changed the password and then forgot, you can not access to the configuration website or the
menu items which need password.
Solution:
Factory default: press Menu button and choose 16Factory Default, then a notice will appear, choose
OK by using the corresponding softkey button.
If you choose factory default, you will return the phone to the original factory settings and will erase ALL
current settings, including the directory and call logs.
Q7:
How to switch to different line to dail out?
