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High Definition Color PoE IP Phone with Dual Display

VIP-2140PT

Chapter 9. Troubleshooting

When the device does not work properly, users may try the following methods to recover the device or gather

related information.

9.1 Get Device System Information

Users may get the device system information by pressing [Settings] -> [Status]. The following basic

information will be provided:



Mode



Software Version



More…

User can select [More] item to get more information in details.

9.2 Upgrade to the latest software

Manufacturer will keep publishing software update to fix bugs and improve device features. The device will

check for new software release on manufacturer cloud server automatically and periodically.

9.3 Reboot Device

Users may reboot the device from soft-menu, [Menu] -> [Reboot System], and confirm the action by [Yes]. Or,

simply remove the power supply and restore it again.

9.4 Reset Device to Factory Default

Reset Device to Factory Default will erase all user’s configuration, preference, database and profiles on the

device and restore the device back to the state as factory default.

To perform a factory default reset, user should [Menu] -> [Settings] -> [Advanced settings], and then input the

password to enter the interface. Then choose [Reset to Default] and press [Enter], and confirm the action by

[Yes]. The device will be rebooted into a clean factory default state.

Содержание VIP-2140PT

Страница 1: ...High Definition Color PoE IP Phone with Dual Display VIP 2140PT 1 High Definition Color PoE IP Phone with Dual Display VIP 2140PT...

Страница 2: ...equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful i...

Страница 3: ...ing with electrical equipment All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment CE Mark Warning This is a Class B pr...

Страница 4: ...n User Interface 25 3 2 Web Portal 26 Chapter 4 IP Phone Setup 28 4 1 Network Configuration 28 4 2 Line Configurations 29 Chapter 5 Using the Phone 36 5 1 Making Phone Calls 36 5 2 Make Receive Second...

Страница 5: ...ns 61 7 6 SYSTEM Upgrade 61 7 7 SYSTEM Auto Provision 61 7 8 SYSTEM Tools 62 7 9 NETWORK Basic 62 7 10 NETWORK Advanced 62 7 11 NETWORK VPN 62 7 12 LINES SIP 62 7 13 LINES Dial Peer 66 7 14 LINES Dial...

Страница 6: ...ting 86 9 1 Get Device System Information 86 9 2 Upgrade to the latest software 86 9 3 Reboot Device 86 9 4 Reset Device to Factory Default 86 9 5 Network Packets Capture 87 9 6 Common Trouble Cases 8...

Страница 7: ...tbound Proxy 31 Figure 16 Enable Disable SIP Line 32 Figure 17 Configure Advanced Line Options 32 Figure 18 Configure SIP Realm Domain 32 Figure 19 Configure Unregistered Dial 32 Figure 20 Enable Disa...

Страница 8: ...9 Figure 53 Filter Call Log Type 50 Figure 54 New Voice Message Notification 50 Figure 55 Voice Message Screen 51 Figure 56 Configure the Voice Message Number 51 Figure 57 DND Enabled on All Lines 52...

Страница 9: ...Web 62 Table 6 Global Settings for Lines on Web 73 Table 7 Common Phone Feature Settings on Web 74 Table 8 Audio Settings on Web 76 Table 9 MCAST Parameters on Web 78 Table 10 Time Date Setting Parame...

Страница 10: ...ey are crucial for the safe and reliable operation of the device The package should contain the following items SIP IP Phone Unit x 1 Quick Installation Guide x 1 RJ45 Cable x 1 Stand x 1 1 If any of...

Страница 11: ...es crystal clear with no interference noise in the background as it supports the G 722 wideband codec IP Phone with Color Display As the VIP 2140PT is a high performance IP phone it allows you to make...

Страница 12: ...protocol for enhancing communication across IP networks The VIP 2140PT supports Session Initiation Protocol 2 0 RFC 3261 for easy integration with general voice over IP system The VIP 2140PT is able...

Страница 13: ...utilizing the cutting edge 802 1p QoS Quality of Service and IP ToS technologies Professional Application The VIP 2140PT supports Busy Lamp Field BLF function that via the lights on the phone enables...

Страница 14: ...ogrammable Echo cancellation Supports G 168 and a maximum filter length of 96ms in hands free mode Supports voice gain setting voice activity detection VAD and comfort noise generation CNG Full duplex...

Страница 15: ...E DHCP client 802 1 VLAN voice VLAN data VLAN VPN L2TP and openVPN Quality of Service Maintenance and Management Integrated web server provides web based administration and configuration Telephone key...

Страница 16: ...lume Control keys Up Down Mute Microphone 1 Hands free key 6 DSS Keys with tri color LED 1 Page Jump Configuration PJC key Network Interfaces RJ45 Ethernet jacket x 2 Network x 1 802 3af PoE Class 2 e...

Страница 17: ...sical 10 100 1000Mbps Ethernet dual bridged port for PC bypass IP Configuration Static DHCP PPPoE Network Access Control 802 1x VPN L2TP basic unencryption OpenVPN VLAN QoS Deployment and Maintenance...

Страница 18: ...oft keys Network Time Synchronization Action URL Active URI Multi language support via the web based UI English Chinese Traditional Simplified Japanese Russian Italian Turkish German Dutch Spanish Heb...

Страница 19: ...High Definition Color PoE IP Phone with Dual Display VIP 2140PT 19 Operating Humidity 10 65 non condensing Emission CE FCC RoHS...

Страница 20: ...n specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Some keys come with long key press User c...

Страница 21: ...shortcut 8 DSS Key User can configure them on the web page for example Line Key BLF DND and MWI state 9 DSS Page Key By pressing this button once user can switch to DSS LCD page one by one 10 Numeric...

Страница 22: ...utton User can switch audio channel to the speaker from handset by pressing the hands free button when audio channel is opened in handset Using Headphone To use headphone by default user should press...

Страница 23: ...directly connect to a switch hub and the other end to the RJ45 connector for internet access The WAN interface also can be connected with 802 3af PoE switch or converter for power supply 5 DC 5V Power...

Страница 24: ...High Definition Color PoE IP Phone with Dual Display VIP 2140PT 24 To mount the device on the wall please follow the instructions shown in the pictures below Figure 4 Wall mount Installation...

Страница 25: ...en which is also the root of the soft menu The default standby screen shows the greeting words and effective feature indications like voice message missed call auto answering do not disturb call forwa...

Страница 26: ...also use the device s web portal to manage or operate the device User should open the device s web portal page by entering the device s IP address in a browser To get the device IP address user could...

Страница 27: ...the login page Figure 8 Web Portal Login Page Default IP Address 172 16 0 1 Default username admin Default password 123 User must enter the username and password to log in to the web portal The defaul...

Страница 28: ...flashing in the middle of screen it means the network cable is not correctly connected to the device s network port Please check whether the cable is connected correctly to the device and to the netwo...

Страница 29: ...lied with the configuration it will register the device to the service provider with the server s address and user s authentication as stored in the configurations To configure a line manually user ma...

Страница 30: ...High Definition Color PoE IP Phone with Dual Display VIP 2140PT 30 Figure 10 Configure SIP Proxy Server Port Figure 11 Configure SIP Username Figure 12 Configure Authentication Name...

Страница 31: ...High Definition Color PoE IP Phone with Dual Display VIP 2140PT 31 Figure 13 Configure SIP Authentication Password Figure 14 Configure Display Name Figure 15 Enable Disable Outbound Proxy...

Страница 32: ...pressing OK or Save when done For users who want to configure more options user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those o...

Страница 33: ...P Phone with Dual Display VIP 2140PT 33 Figure 20 Enable Disable Anonymous Figure 21 Configure DTMF Mode Figure 22 Enable Disable STUN Figure 23 Configure Local Port Figure 24 Configure Ring Type Figu...

Страница 34: ...th Dual Display VIP 2140PT 34 Figure 26 Configure Pickup Number Figure 27 Configure Park Number Figure 28 Configure Join Call Number Figure 29 Enable Disable Missed Call Figure 30 Enable Disable Featu...

Страница 35: ...Display VIP 2140PT 35 On the device user can only configure whether STUN Outbound Proxy is enabled to change the STUN Outbound Proxy server address User must edit in the device web portal Refer to 7...

Страница 36: ...m Web Interface Web PHONE Settings Features Figure 32 Default Line Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phonebook contacts Refer to 5 5...

Страница 37: ...the above methods When the number is dialed completely user can press the Dial button or OK button to call out or the number will be dialed out automatically after timeout Figure 34 Dial a Number aft...

Страница 38: ...ng call on the screen Figure 36 Incoming Call Screen User can answer the call by lifting the handset open headphone or speaker phone by pressing the hands free button or the OK Answer button To divert...

Страница 39: ...arty The name or number of the remote party 4 Talking time The time has passed since the call was established 5 Screen Pages The number of screen pages User can press the up down navigation buttons to...

Страница 40: ...ill be waiting for user to answer it User will see the call message in the middle of the current screen The device will not be ringing but playing call waiting tone in the audio channel of the current...

Страница 41: ...creen page and switch call focus by pressing the Hold Resume button Ending One Call User may hang up the current call by closing the audio channel or press the End button The device will return to sin...

Страница 42: ...ead of connecting to the second party first and confirming the second call is established user press the XFER button first and then dial the second party number When the number is dialed user can pres...

Страница 43: ...n there are contact records in the phonebook the contact records will be arranged in the alphabet order User may browse the contacts with the up down navigation keys User may fast scroll the contact l...

Страница 44: ...High Definition Color PoE IP Phone with Dual Display VIP 2140PT 44 Figure 44 Browsing Phonebook...

Страница 45: ...a contact by pressing the Option Edit button To delete a contact user should move the record indicator to the position of the contact to be deleted press the Option Delete button and confirm with Yes...

Страница 46: ...ts in a group by opening the group in group list with the OK button Figure 47 Browsing Contacts in a Group When user is browsing contacts of a group user can also add or remove contacts in that group...

Страница 47: ...ronize his her phonebook from a personal mobile phone to the device with Cloud Phonebook Service which is to be provided publicly soon The cloud phonebook is ONLY temporarily downloaded to the device...

Страница 48: ...ng the OK Enter button The device will start downloading the phonebook If downloading failed user will be prompted with a warning message Once the cloud phonebook is downloaded completely user may bro...

Страница 49: ...arty number name User can check further call log detail by pressing the OK button and dial the number with the Dial button or add the call log number to phonebook by pressing Option Add to Contact Use...

Страница 50: ...on from the server and device will prompt a voice message waiting icon on the standby screen Figure 54 New Voice Message Notification To retrieve the voice messages user must configure the voice messa...

Страница 51: ...he OK Save button to save the configuration Figure 55 Voice Message Screen Figure 56 Configure the Voice Message Number 5 13 Do Not Disturb User may enable Do Not Disturb DND feature on the device to...

Страница 52: ...wishes to enable or disable DND on a specific line user could change the DND mode in DND configurations Press the soft button Menu till you find the Features item Enter Features item till you find the...

Страница 53: ...ine or change the auto answering delay time user could change the auto answering configuration by adopting the following steps Press soft button Menu till you find the Features item Enter Features ite...

Страница 54: ...To configure call forward when the device is in the default standby mode Press soft button Menu till you find the Features item Enter Features item till you find the Call Forward item Press the Call...

Страница 55: ...tion Color PoE IP Phone with Dual Display VIP 2140PT 55 Figure 62 Select Call Forward Type Figure 63 Activate Call Forward and Configure Call Forward Number Figure 64 Set Delay Time for Call Forward o...

Страница 56: ...the Settings item Enter Settings item till you find the Basic Settings item Enter Basic Settings item till you find Ring Settings item Enter Ring Settings item and you will find Ring Volume and Ring...

Страница 57: ...ngs Parameters Parameters Description Mode Auto Manual Auto Enable network time synchronization via SNTP protocol default enabled Manual User can modify data manually SNTP Server SNTP server address T...

Страница 58: ...e default standby mode Press soft button Menu till you find the Reboot System item Press the OK or Enter button a warning message Reboot Now will be prompt to user Press the Yes or OK button to execut...

Страница 59: ...by operating the controls in the web portal The web call is particularly suitable for users who use headphone User can dial out a number by clicking the Dial button on top of the title of the web port...

Страница 60: ...n User can get the following system information of the device on this page Model Hardware Version Software Version Uptime Last uptime MEMInfo And also summarization of network status Network Mode MAC...

Страница 61: ...ice web portal with his her username and web password The device is shipped with a default user account The username and password for the default account are admin and 123 which are shown on the botto...

Страница 62: ...User may configure a VPN connection on this page Please refer to 8 1 VPN for more details 7 12 LINES SIP The service of the line is configured on this page choose the SIP line SIP 1 or SIP 2 to config...

Страница 63: ...of call forward on busy Call Forward on No Answer Enable call forward on no answer when an incoming call is not answered within the configured delay time the call will be forwarded to the number speci...

Страница 64: ...Number Set the conference room number when conference type is set to be Server Transfer Timeout Set the timeout of call transfer process Enable Long Contact Allow more parameters in contact field per...

Страница 65: ...Strict Proxy Enables the use of strict routing When the phone receives packets from the server it will use the source IP address not the address in via field Enable user phone Sets user phone in SIP m...

Страница 66: ...e pass phrase for RTP encryption 7 13 LINES Dial Peer This functionality offers you more flexible dial rule you can refer to the following contents to know how to use this dial rule Parameters Descrip...

Страница 67: ...characters will be deleted from the phone number rep xxx xxx will be substituted for the specified characters Suffix Characters to be added at the end of the phone number It is an optional item Delet...

Страница 68: ...re several different options for dial rules The examples below will show how it works Example 1 Global Substitution It seems like a shortcut to dial out When user dials 32 the dialed number will be re...

Страница 69: ...stitution To dial a long distance call to Taipei requires dialing area code 02 before the local phone number Using this feature 1 can be substituted for 02 For example to call 62213123 would only requ...

Страница 70: ...Example 3 Add Prefixes If the dialed number starts with the fixed prefix number the phone will send out your dialed phone number adding prefix number automatically For example when users dial 9312 the...

Страница 71: ...ample 4 Add Suffixes If the dialed number ends with the fixed suffix number the phone will send out your dialed phone number adding suffix number automatically For example when users dial 1383322 the...

Страница 72: ...the dialed number ends with the fixed prefix number the phone will send out your dialed phone number deleting prefix number automatically For example when users dial 98322 the device will send out 832...

Страница 73: ...ded Transfer on Conference Onhook Hang up during a 3 way conference call the other two ways will make a call Press DSS Key to Do Blind Transfer When user is in the XFER screen user can fulfill Blind T...

Страница 74: ...in handset mode Enable Auto Redial Enable Auto Redial by selecting it then the phone reminds whether redial when the dialed line is busy or rejects Auto Redial Interval Configure the Auto redial inte...

Страница 75: ...example you set the password prefix is 3 enter the Password Length is 2 then you enter the number 34567 it will display 3 67 on the phone Encryption Number Length Configure the Encryption Number leng...

Страница 76: ...system The detail is addressed in the VIP 2140PT Administration Guide Restrict Outgoing Call The user with Administrators privilege can set the rule to restrict some numbers from dialing out This sett...

Страница 77: ...et Ring Volume Set the ring volume in the headset the value must be 1 9 Speakerphone Volume Set the speakerphone volume the value must be 1 9 Speakerphone Ring Volume Set the ring volume in the speake...

Страница 78: ...over all incoming paging calls Name Multicast server name Host port Multicast server s multicast IP address and port 7 19 PHONE Time Date User can configure the device time settings on this page Tabl...

Страница 79: ...Backlight Time LCD Menu Password Settings The password is 123 by default Keyboard Lock Settings Configure Greeting Words The greeting message will display on the top left corner of the LCD when the de...

Страница 80: ...th an URL where an XML phonebook is stored The URL may be based on HTTP HTTPs or FTP protocol with or without authentication If authentication is required user must configure the username and password...

Страница 81: ...dvanced User may export current phonebook in xml csv or vcf format file and save it locally on a computer User can also import contacts into phonebook from an xml csv or vcf file If user repeatedly im...

Страница 82: ...Presence Compared to BLF the Presence is also able to view whether the user is online Note You cannot subscribe the same number for BLF and Presence at the same time Speed Dial You can call the numbe...

Страница 83: ...igh Definition Color PoE IP Phone with Dual Display VIP 2140PT 83 7 27 FUNCTION KEY Softkey User can configure different functions in different screens for each softkey Figure 73 Softkey Configuration...

Страница 84: ...tablish a L2TP connection users should log in to the device web portal open page Network VPN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentication...

Страница 85: ...lient crt Client Key client key User then upload these files to the device on the web page Network VPN Section OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click...

Страница 86: ...ove device features The device will check for new software release on manufacturer cloud server automatically and periodically 9 3 Reboot Device Users may reboot the device from soft menu Menu Reboot...

Страница 87: ...ation requirements and check if device is well connected to power source 2 If you saw POST MODE on the device screen the device system image would be damaged It is usually because of system image dama...

Страница 88: ...work packet capture of registration process and send it to analyze the issue No Audio or Poor Audio in Handset 1 Please check if Handset is connected to the correct Handset port NOT Headphone port 2 T...

Страница 89: ...dsfree HF speaker Phone lock Long pressed Key Mute Microphone During Call Volume Down Volume Up Table 14 Status Prompt and Notification Icons Call out Call in Call Hold Network Disconnected Keypad Loc...

Страница 90: ...High Definition Color PoE IP Phone with Dual Display VIP 2140PT 90 Handsfree HF Mode Headphone HP Mode Handset HS Mode Microphone Muted Mixed type Input Lower Case Upper Case Numeric Input...

Страница 91: ...II Text Input from Keypad Table 15 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 space Lower Case Alphabets 1 2 a...

Страница 92: ...Characters Of Each Press Upper Case Alphabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space space Mixed type Input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5...

Страница 93: ...ey Off Line inactive Green On Line ready Registered Green Blinking Dialing Ringing Call holding BLF Green On Subscribed number is idle Red On Subscribed number is busy Red Blinking Subscribed number i...

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