Planet NAS-1000, Руководство пользователя

Страница: 28 / 31

24
Chapter 6
Troubleshooting
Windows
Problem 1: The Disk Server Utility doesn't list any Disk Servers.
Solution 1:
Check the following:
•
The Disk Server is properly installed, LAN connections are OK, and it is powered ON.
•
Ensure that your PC and the Disk Server are on the same network segment. (If you
don't have a router, this must be the case.)
•
Ensure that your PC has the TCP/IP network protocol loaded. In Windows, this is done
by using Control Panel-Network . If an entry for TCP/IP -> Network card is not listed,
use Add - Protocol - Microsoft - TCP/IP to add it.
You then need to select the new entry (TCP/IP -> Network card), click Properties , and
configure the IP Address tab.
q If your LAN has a DHCP Server, you can select "Obtain an IP Address automatically".
q Otherwise, you must select "Specify an IP Address", and enter values for IP Address
and Subnet Mask . The IP Address range commonly used is 192.168.0.1 to
192.168.0.254, with a Subnet Mask of 255.255.255.0. (The Disk Server's default IP
Address is 192.168.0.2, with a Subnet Mask of 255.255.255.0). Remember that each
device needs a
unique IP Address, and the same Subnet Mask.
Problem 2:
Using the Disk Server Utility, the Disk Server is listed, but the Admin button doesn't
work.
Solution 2: This will happen if the Disk Server's IP Address is not compatible with your PC.
Use the Quick Setup button to assign a compatible IP Address and Network Mask (Subnet
Mask) to the Disk Server, then Refresh the listing.
Problem 3:
The Disk Server is configured, but I can't find it in Network Neighborhood .
Solution 3 Try using Start - Find - Computer , and enter the Disk Server's name.
If this does not work, use Control Panel - Network to check the following:
•
TCP/IP protocol is installed. If not, use Add - Protocol - Microsoft - TCP/IP to install it.
•
Check the network Bindings:
1). Ensure the TCP/IP protocol is bound to your Network card (NIC).
Select your Network card, click Properties , and then the Bindings tab. If TCP/IP is
not bound (checked), check it.
2). Ensure the TCP/IP -> Network card entry is bound to the Client for Microsoft
Networks service.
Select the TCP/IP entry for your Network Card, click Properties , and then the
Bindings tab. If Client for Microsoft Networks is not bound (checked), check it.
•
If you don't have a router, check that your IP Address is compatible with the Disk
Server's. This means it needs to be from the same address range (e.g. 192.168.0.3 to
192.168.0.254) and using the same
Subnet Mask (e.g. 255.255.255.0)
•
If you DO have a router, check that your Gateway IP Address is set correctly. Ask your
LAN administrator for the correct value.