setting up this device.
z
Check the firewall setting of your PC or Notebook.
Internet Explorer does not seem to
work well with the device
Make sure that your Internet Explorer is version 6.0 or later. If you
are experiencing problems, try upgrading to the latest version of
Microsoft’s Internet Explorer from the Microsoft webpage.
PLANET IP Installer program fails
to save the network parameters.
Network may have trouble. Confirm the parameters and connections
of the device.
UPnP NAT Traversal
Cannot work with NAT router
Maybe NAT router does not support UPnP function. Please check
user’s manual of router and turn on UPnP function.
Some IP cameras are working but
others failed
Maybe too many IP cameras have been installed on the LAN, and
then NAT router is out of resource to support more cameras. You
could turn off and on NAT router to clear out of date information
inside router.
Access this device
Cannot access the login page and
other web pages of the Network
Camera from Internet Explorer
z
Maybe the IP Address of the Network Camera is already being
used by another device or computer. To confirm this possible
problem, disconnect the Network Camera from the network first,
and then run the PING utility to check it out.
z
Maybe it’s the network cable. Try correcting your network cable
and configuration. Test the network interface by connecting a
local computer to the Network Camera via a crossover cable.
z
Make sure the Internet connection and setting is ok.
z
Make sure the IP address of Internet Explorer you entered is
correct. If the Network Camera has had a dynamic address, it
may have changed since you last checked it.
z
Network congestion may prevent the web page from appearing
quickly. Wait for a while.
The IP address and Subnet Mask of the PC and Network Camera
must be in the same class of the private IP address on the LAN.
z
Make sure the http port used by the Network Camera, default=80,
is forward to the Network Camera’s private IP address.
z
The port number assigned in your Network Camera might not be
available via Internet. Check your ISP for available port.
z
The proxy server may prevent you from connecting directly to the
Network Camera. You are advised not to use the proxy server.
z
Confirm that Default Gateway address is correct.
z
The router needs Port Forwarding feature. Refer to your router's
manual for details.
z
Packet Filtering of the router may prohibit access from an
external network. Refer to your router's manual for details.
z
Access the Network Camera from the Internet with the global IP
address of the router and port number of Network Camera.
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