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High Definition PoE/Non-PoE IP Phone

VIP-1000PT/VIP-1000T

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4.5.5 Diagnosis

The VIP-1000 Series provides two ways to check the issue of network, one is Ping Test and the other
is Traceroute Test.

4.5.6 Operation Mode

There are two modes on this page: Basic Mode and Advanced Mode

Содержание IP-1000PT

Страница 1: ...High Definition PoE Non PoE IP Phone IP 1000PT VIP 1000T ...

Страница 2: ...ccuracies or omissions that may have occurred Information in this User s Manual is subject to change without notice and does not represent a commitment on the part of PLANET PLANET assumes no responsibility for any inaccuracies that may be contained in this User s Manual PLANET makes no commitment to update or keep current the information in this User s Manual and reserves the right to make improv...

Страница 3: ...heeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Trademarks The PLANET logo is a trademark of PLANET Technology This documentation may refer to numerous hardware and software products by their trade names In most if not all cases their respective companies claim these designations as trademarks or registered trademarks Revision User s Ma...

Страница 4: ...P Phone Status 22 4 1 Status 22 4 1 1 Basic 22 4 1 2 Syslog 23 4 2 Network 24 4 2 1 Internet Port WAN 24 4 2 2 VPN 26 4 2 3 DDNS 27 4 2 4 MAC Clone 28 4 3 SIP Account 30 4 3 1 Line 1 30 4 3 2 SIP Settings 33 4 3 3 VoIP QoS 34 4 4 Phone 35 4 4 1 Preferences 35 4 4 2 Multi Functional Key 38 4 4 3 Dial Plan 39 4 4 4 Phonebook 41 4 4 5 Call Log 44 4 5 Administration 46 4 5 1 Management 46 4 5 2 Firmwa...

Страница 5: ...ephone communications and converged data and voice networks which can be built from one location to another without considering distance thus making communications convenient over a long distance In addition the VIP 1000PT and VIP 1000T have a 1 line business IP feature VoIP communications can be extended when using PPTP VPN or L2TP VPN The VIP 1000PT and VIP 1000T also allow call to be transferre...

Страница 6: ... VIP 1000T support all kinds of SIP based phone features including Call Waiting Auto Answer Music on Hold Caller ID and Call Waiting ID 3 way Conferencing Call Hold Call Forwarding Black List Hotline DTMF Relay In Band Out of Band RFC 2833 and SIP info method among others Besides office use the VIP 1000PT and VIP 1000T are also the ideal solution for VoIP service offered by Internet Telephony Serv...

Страница 7: ...ec setting for SIP line Customized ring tone SIP Applications Call forward and transfer blind attended Call holding and waiting 3 way conferencing Paging and intercom Call park call pickup and join call Call history and blacklist Each supports 100 records Supports phonebook with 500 records Supports shortcut keys and speed dial Supports CSV phonebook and browser Call Control Features DTMF Relay In...

Страница 8: ...er 2 and Layer 3 SIP RTP Data Maintenance and Management Integrated web server provides web based administration and configuration Automated provisioning and upgrade via HTTPS HTTP TFTP User authentication for configuration pages Local and remote syslog RFC 3164 SNTP time synchronization and TR 069 ...

Страница 9: ...nd configure than the traditional phone system Its low cost and high definition voice quality give you value for money Based on standard SIP 2 0 it is compatible with all the standard SIP based servers The VIP 1000 Series The VIP 1000PT PoE model or the VIP 1000T non PoE model can be set up in any place to conveniently communicate with friends or business associates via IP PBX ...

Страница 10: ... 2475 Type of Service ToS RFC 791 1349 VLAN tagging 802 1p Q Layer 2 Quality of Service QoS Simple Network Time Protocol SNTP RFC 2030 Backward compatible with RFC2543 Session Timer RFC4028 SDP RFC2327 NAPTR for SIP URI Lookup RFC2915 Voice Gateway SIP version 2 RFC 3261 3262 3263 3264 SIP support in NAT networks including STUN RFC 3489 Message Waiting Indicator RFC3842 Voice algorithms G 711 A la...

Страница 11: ... Park Dial Plan Black List Do Not Disturb DND Full duplex Speakerphone Customized Ring Tone Call History 100 records Most Recently Missed Calls Most Recently Received Calls Most Recently Dialed Numbers Phone Book 500 records Blacklist 100 records Environment Power Requirements 5V DC 1A IEEE802 3af at PoE class 3 Max 2w 5V DC 1A Operating Temperature 0 50 degree C Operating Humidity 10 90 non conde...

Страница 12: ...2 1 4 Physical Specifications and Packaging Dimensions Dimensions W x D x H 185 x 146 x 67 mm Net Weight 488g VIP 1000PT 477g VIP 1000T Basic Packaging SIP IP Phone Unit x 1 Power Adapter x 1 VIP 1000T only Quick Installation Guide x 1 RJ45 Cable x 1 Stand x 1 ...

Страница 13: ...ransmitter end 1 Handset Cord Port RJ11 jack on the left side of the IP phone 2 Multi Functional Key These keys can be used as speed dial and shortcut keys 3 Numeric Keypad Enters numeric digits for initiating a call or for entering configuration information 4 Other Functions and Numeric Keys Including HOLD XFER CONF and SPEAKER Key Function HOLD The HOLD key is used to hold the current call press...

Страница 14: ...iptions Interface Descriptions Interface Description 1 Headset Headset console connect to headset 2 DND Switch The Switch is used to turn on or turn off DND Under the character DND is a dot When the switch is near the dot DND is on otherwise DND is off Taking the left picture for example DND is on 3 DC 5V Power port 4 Internet Connects to the Ethernet switch router or Internet This port provides P...

Страница 15: ...ial Connection and Login Step 1 Handset Connection Insert one end of the Handset Cord into Handset and the other end into Handset Jack Step 2a Connecting Power Adapter and Network Power Adapter Network Use only the 5V DC 1A power to ensure correct functionality Handset Switch ...

Страница 16: ...h as 802 3af PoE injector hub or 802 3af PoE switch Only the VIP 1000PT supports 802 3af power injection use of any non standard PoE injector could damage the device tep 3 Computer Network Setup 2 16 0 x where x is a number between 2 to 254 except 1 which is S Set your computer s IP address to 17 being used for the camera by default If you don t know how to do this please ask your network administ...

Страница 17: ...enter password User needs to key in the pound sign at the end of the password if he wants to configure the WAN port connection type The password for IVR is the same as the one of Web login User can use the phone keypad to enter password directly and follow the instructions under Notice below For example Web login username is admin so password for IVR is admin too User needs to input 23646 to acces...

Страница 18: ...3 WAN Port Subnet Mask 2 Pick up phone and press to start IVR 3 Choose 1 and then 3 and the VIP 1000PT VIP 1000T will report on WAN port subnet mask 4 Input a new WAN port subnet mask with at the end Use to replace User can input 255 255 255 0 to set the new WAN port subnet mask 255 255 255 0 Press the key to indicate that you have finished 5 Operation successful will be reported if it s done prop...

Страница 19: ... phone and press to start IVR 2 Choose 2 and the VIP 1000PT VIP 1000T will report on the current Server IP Address If you want to quit press 3 Factory Reset 1 Pick up phone and press to start IVR 2 Choose 3 and the VIP 1000PT VIP 1000T will report on Factory reset 3 At the prompt please enter password Please refer to Operation 1 for the password input 4 Operation successful will be reported if pas...

Страница 20: ...ne properly If you want to quit press 6 Web Access Port 1 Pick up phone and press to start IVR 2 Choose 6 and the VIP 1000PT VIP 1000T will report on Web Access Port 3 At the prompt please enter password Please refer to Operation 1 for the password input 4 Operation successful will be reported if operation is properly done 5 Reports on the current Web Access Port 6 Set the new Web access port and ...

Страница 21: ... Via standard web browser you can configure and check machine status from anywhere around the world Manipulation of IP Phone via Web Browser After TCP IP configurations on your PC you may now open your web browser and input http 172 16 0 1 to logon to the IP Phone web configuration page IP Phone will prompt for logon username and password admin and 123 When users log in to the web page users can s...

Страница 22: ...IP IP Phone Status 4 1 Status You can check the basic phone status to find out more information about the phone They include three parts Basic Syslog and Network 4 1 1 Basic Included on this page are Product Information Line Status Network Status VPN status and System Status ...

Страница 23: ...IP 1000PT VIP 1000T 23 4 1 2 Syslog In this configuration interface you can view Syslog which records the VIP 1000 Series important configuration information On this page you can Refresh Clear Save your syslog by clicking the related button ...

Страница 24: ... values of IP Address Subnet Mask Default Gateway Primary DNS and Secondary DNS got from your administration Field Name Description Internet port Choose Static IP IP Address The IP address of Internet port Subnet Mask The subnet mask of Internet port Default Gateway The default gateway of Internet port DNS Mode No chosen option Primary DNS The primary DNS of Internet port Secondary DNS The second ...

Страница 25: ... will get the primary DNS and secondary DNS from DHCP server automatically Primary DNS Address Set the primary DNS address manually Secondary DNS Address Set the second DNS address manually 3 PPPoE Field Name Description Internet Port WAN Choose PPPoE PPPoE Account Fill in the PPPoE account which you get from Internet Service Provider PPPoE Password Fill in the PPPoE password which you get from In...

Страница 26: ...eep Alive Redial Period 0 3600s Set the keep alive redial period in Keep Alive mode On Demand Idle Time 0 60m Set the on demand idle time in On Demand mode 4 2 2 VPN A Virtual Private Network VPN is the extension of a private network that encompasses links across shared or public networks like the Internet In short by VPN technology you can send data between two computers across a shared or public...

Страница 27: ...vider for it There are three DNS providers on this page Account Fill in the account you get from your provider Password Fill in the password you get from your provider DDNS Fill in your DDNS domain or IP address Status Reflect if the DDNS upgrade is successful or not Apply Cancel Apply your changes or cancel your changes There are two kinds of Planet DDNS in VIP 1000 Series One is Planet easy DDNS...

Страница 28: ...der s authentication when you use a new VIP 1000 Series In this case you can use MAC clone to copy your PC s MAC address to VIP 1000 Series Internet port MAC is an important parameter for network equipment so you should make sure that the MAC is right in order to prevent VIP 1000 Series from being unusable You can log in to the VIP 1000 Series webpage via PC port if you incidentally make it wrong ...

Страница 29: ... Phone VIP 1000PT VIP 1000T 29 Enable MAC address clone Press button to get the PC s MAC address Press button to save your change if you don t want to use MAC clone press button to cancel your change Press to reboot VIP 1000 Series ...

Страница 30: ... Field Name Description Line Enable Enable Line 1 or not Outgoing Call without Registration Enable Peer To Peer or not If enabled line 1 will not send register request to SIP server In System Status line 1 status is registered Line 1 can make calls out but others cannot call line1 Proxy Server Fill in the IP address of your SIP server Outbound Server Outbound Proxy IP or domain name Backup Outboun...

Страница 31: ...from G 711A G 711U G 722 G 729 and G 723 Audio Codec Type 4 Choose the audio codec type from G 711A G 711U G 722 G 729 and G 723 Audio Codec Type 5 Choose the audio codec type from G 711A G 711U G 722 G 729 and G 723 G 723 Coding Speed Choose the speed of G 723 from 5 3kbps and 6 3kbps Packet Cycle ms The RTP packet cycle time the default value is 20ms Silence Supp Enable silence or not Echo Cance...

Страница 32: ...n band RFC2833 and SIP Info RFC2833 Payload 96 User can use the default setting Register Refresh Intervals sec The interval between two normal register messages You can use the default setting RTP Port Set the port to send RTP IP phone will select one idle port for RTP if you set 0 otherwise use the value user set Cancel Message Enable When you set enable an unregistered message will be sent befor...

Страница 33: ...k Enable anonymous call block or not Proxy DNS Type Set the proxy DNS type between A Type and DNS SRV Use OB Proxy In Dialog Use OB proxy in dialog or not VPN Enable VPN or not 4 3 2 SIP Settings 1 SIP Settings Parameters The following window describes the parameters briefly 2 NAT Traversal Enable NAT traversal in NAT Traversal As VIP 1000 Series supports STUN traversal choose STUN if you want NAT...

Страница 34: ... 3 VoIP QoS Through modifying SIP or RTP to different value of QoS this determine This page allows you to configure the basic QoS DSCP Translation settings for SIP and RTP The maximum number of supported DSCP values is 64 and the valid DSCP value ranges from 0 to 63 ...

Страница 35: ...erences 1 Preferences Field Name Description Handset Input Gain Adjust the handset input gain from 0 to 7 Speakerphone Input Gain Adjust the speakerphone input gain from 0 to 7 Ringer Volume Adjust the ringer volume from 0 to 7 Handset Volume Adjust the handset volume from 0 to 7 Speaker Volume Adjust the speaker volume from 0 to 7 Speakerphone MIC Boost Enable speakerphone MIC boost or not 2 Regi...

Страница 36: ... 19 480 19 2 4 1 2 Call waiting Tone Special dial done can be played when call waiting is activated 440 19 3 10 1 Min Jitter Delay ms The min value of VIP 1000 Series jitter delay which is an adaptive jitter mechanism 20 Max Jitter Delay ms The max value of VIP 1000 Series jitter delay which is an adaptive jitter mechanism 160 Ringing Time sec The extension of ringing time for VIP 1000 Series 60 3...

Страница 37: ...ider Cfwd No Ans Off Code The feature code of disabling no answer forward provided by your SIP provider DND On Code The feature code of enabling DND Feature Code DND Off Code The feature code of disabling DND 4 Miscellaneous Field Name Description Auto Answer If enabled VIP 1000 Series will automatically answer all incoming calls immediately Auto Answer by Call Info Enable auto answer Call Info or...

Страница 38: ...ancel button to cancel changes z Reboot VIP 1000 Series The following are the setting examples 1 Add Speed Dial z Choose one EXP Key to configure z Select Speed Dial from the drop down list z Choose the Line between auto the first registered line and line 1 z Fill in the phone number under Expansion z Press Save to save changes and press the Reboot button to make changes effective If set properly ...

Страница 39: ...000 Series allows dialing out the matched number Move Up Press it to move up Move Down Press it to move down 2 Add Dial Plan z Enable Dial Plan z Click the Add button and the configuration table will be like the above one z Fill in the value of parameters z Press the OK button to end configuration z Press Save to submit the changes and press the Reboot button to make the changes effective The foll...

Страница 40: ... xxx and so on For example 01 can match 0 01 011 0111111 5 dialed substituted Replace dialed with substituted For example 23 xx 23 the input is 56 the output should be 23 5623 6 x y Make outside dial tone after dialing x stop until dialing y For example 5 241333 8101 the input is 58101 and the output will be 2413338101 What s more VIP 1000 Series will make out line dial tone after dialing 5 stop d...

Страница 41: ... 1000T 41 4 4 4 Phonebook The user can download or upload phonebook to VIP 1000 Series via CSV file 1 Phonebook Field Name Description Name Input the name Number Input the phone number Ring Choose a different ring OK Cancel Submit or cancel your change ...

Страница 42: ... like picture 3 will appear x Change the value of parameters x Press the OK button to end configuration x Press the Save button to save your change and reboot the phone Delete one phonebook x Choose one phonebook x Click the Delete button to delete the phone book x Press the Save button to submit your change and reboot the phone to make your change effective Move one phonebook to blacklist x Choos...

Страница 43: ...ppear x Fill in the value of parameters x Press the OK button to end configuration x Press the save button to submit change and reboot VIP 1000 Series to make your change effective Edit one Blacklist x Choose one blacklist x Click the Edit button and the configuration table like picture 3 will appear x Change the value of parameters x Press the OK button to end edit and press save to submit your c...

Страница 44: ...the phone to make your change effective Move one blacklist to phonebook x Choose one blacklist x Click the move to phonebook button to move the blacklist to the phonebook x Press the Save button to submit your change and reboot the phone to make your change effective 4 4 5 Call Log To view the call log information such as redial list incoming calls answered calls and missed calls 1 Redial List 2 A...

Страница 45: ...High Definition PoE Non PoE IP Phone VIP 1000PT VIP 1000T 45 3 Missed Calls ...

Страница 46: ...4 5 1 Management On this page you can configure the value of Time Date Password Factory Defaults and so on 1 Save File Config File Upload Download User can upload and download configuration file on the webpage z Upload First press Browse and choose your file in your computer press Upload to begin uploading the configuration file z Download First press Download and choose where to put the configura...

Страница 47: ...d Admin User in User Type x Set your user name in New User Name x Set your new password in New password x Fill in your new password again in Confirm Password Language Choose your language English Russian Spanish or other VPN Access Select management use VPN or not Web Access x Remote Web Login If enabled user can access Web x Web Port Set the port which is used to log in Web via Internet port and ...

Страница 48: ...cess x Limit remote client access to VIP 1000 Series via Telnet 0 0 0 0 means no limit 3 Time Date Setting Field Name Description Current Time Display the current time NTP Settings Choose NTP Primary NTP Sever Fill in the primary NTP server IP address or Domain name Secondary NTP Server Fill in the secondary NTP sever IP address or Domain name NTP synchronizati on 1 1440m The synchronization perio...

Страница 49: ...g Setting Field Name Description Syslog Enable Enable system log or not Syslog Level Choose log level between Info and Debug Debug has priority to Info the higher priority and more information in Syslog VIP 1000 Series supports local and remote syslog In local x Disable Remote Syslog and choose one system log level just like in picture 1 x Press the Save button to save and press the Reboot button ...

Страница 50: ...rsion on the Status Basic webpage 4 5 3 Provision 1 Provisioning allows VIP 1000 Series to realize auto upgrading and auto configuration 2 VIP 1000 Series supports 3 ways to provision TFTP HTTP and HTTPS z Before testing or using TFTP user should have TFTP Server and upgraded file and configuration file z Before testing or using HTTP user should have HTTP server and upgraded file and configuration...

Страница 51: ... Forced Resync Delay sec If it s time to resync but VIP 1000 Series is busy now in this case VIP 1000 Series will wait for a period of time the longest is 14400s When the time is out VIP 1000 Series will be forced to resync Option 66 Enable option 66 or not Option 67 Enable option 67 or not Config File Name Fill in the configuration file name Configuration File Name is used for in house provision ...

Страница 52: ...ded file 4 5 4 SNMP Field Name Description SNMP Service Enable SNMP or not Trap Server Address Fill in the IP address or domain of trap server Read Community Name A string it is used an express password between management process and the agent process Write Community Name A string it is used an express password between management process and the agent process Trap Community The community code in T...

Страница 53: ...IP 1000PT VIP 1000T 53 4 5 5 Diagnosis The VIP 1000 Series provides two ways to check the issue of network one is Ping Test and the other is Traceroute Test 4 5 6 Operation Mode There are two modes on this page Basic Mode and Advanced Mode ...

Страница 54: ...High Definition PoE Non PoE IP Phone VIP 1000PT VIP 1000T 54 The default is advanced mode This mode provides multiple WAN and VLAN functions otherwise basic mode does not support these functions ...

Страница 55: ...k if the servers support the current audio codec type or contact your administrator supplier or ITSP for more information or assistance Q7 Cannot connect to the configuration Website A7 Check if the Ethernet cable is properly connected Check if the URL is correctly written The format of URL is http the Internet port IP address Check if your firewall NAT settings are correct Check if the version of...

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