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Error Codes in the UltraRes Control Software

Planar UltraRes User Manual

85

Troubleshooting During
Installation

This section includes troubleshooting information about different issues you may
encounter during the installation process or after your display has been running for
some time. If you are not able to solve your issue in this section, please contact
Planar’s Technical Support team for assistance.

Error Codes in the UltraRes Control Software

To see the last 50 errors that have occurred, select the Error Log tab in the UltraRes
Control software, as shown below. For a complete list of the error codes that may
appear in the error log, see the table below.

«
...
90
91
92
93
94
...
»

Содержание UltraRes 4K

Страница 1: ...Planar UltraResTM User Manual...

Страница 2: ...or consequential damages in connection with the furnishing performance or use of this material Warranty and Service Plans Planar warranty and service plans will help you maximize your investment by p...

Страница 3: ...or consequential damages in connection with the furnishing performance or use of this material Warranty and Service Plans Planar warranty and service plans will help you maximize your investment by p...

Страница 4: ...g the Remote Control 8 Turning Power On Off 9 Input Setup 9 Supported Formats for Multiple Inputs 9 Supported Formats for Single Inputs 9 Installing a Planar UltraRes Display 11 Before You Begin 11 To...

Страница 5: ...ntrol Software 37 Installing USB Drivers 40 Using the UltraRes Control Software 42 Setting Up Sources 44 Auto Power Off Timer 45 Standby Mode 45 Changing Backlight Intensity 46 Turning Local Dimming O...

Страница 6: ...p Multiple Inputs 73 Setting Up Single Inputs 74 RS232 Commands 75 Command Format 75 Response Format 76 Command Response Examples 77 Supported UltraRes 4K Commands 78 Specifications 81 Signal Compatib...

Страница 7: ...Table of Contents iv Planar UltraRes User Manual...

Страница 8: ...trial design and configuration options required in leading control rooms collaboration rooms and digital branding installations Some of the features of the UltraRes display are Ultra HD 3840 x 2160 re...

Страница 9: ...he power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from any of the Planar UltraRes products 10 Only use the attachments accessori...

Страница 10: ...d be mounted where viewers cannot touch the screen or insert small objects in the openings that will create hazards by contacting bare conductive parts Caution The front polarizer is soft and subject...

Страница 11: ...de recyclage van elektrische en elektronische apparatuur Door te garan deren dat u dit product op de correcte manier wegwerpt helpt u potenti le negatieve gevolgen voor het milieu en de menselijke ge...

Страница 12: ...ion TIR can occur when a static image is displayed continuously for extended periods of time An electrical charge differential may build up between the electrodes of the liquid crystal which causes a...

Страница 13: ...ied for proper air flow and ventilation At 3000 meters or below the maximum ambient operating temperature for the LCD module cannot be above 40 C nor below the minimum ambient operating temperature of...

Страница 14: ...se any combination of HDMI DisplayPort or DVI There are two main modes of operation for the UltraRes Display Single 4K inputs 24 25 30Hz Four headed input 4K 60Hz Using four separate outputs provides...

Страница 15: ...Using the Remote Control The UltraRes remote control can be used for a variety of functions including turning the display on and off and assigning individual inputs Turn display on off Selectsingle o...

Страница 16: ...control the UltraRes Control tool or by using RS232 commands For more information see Setting Up UltraRes Using Multiple Inputs on page 32 and Setting Up UltraRes Using Single Inputs on page 34 Suppor...

Страница 17: ...Input Setup 10 Planar UltraRes User Manual...

Страница 18: ...wall Other Things You May Need LCD screen cleaner or LCD wipes available at most electronics stores At least two capable people to lift display into place Plan Your Installation You should have a deta...

Страница 19: ...output synchronized genlocked 1920 x 1080 outputs at up to 60 Hz Cards that support Planar s support timings as listed in the following section Compatible Video Sources on page 83 Caution Before you...

Страница 20: ...ing the On Off buttons on the remote control See Using the Remote Control on page 8 for more information Using the Power On Power Off buttons in the UltraRes Control software tool See Using the UltraR...

Страница 21: ...hether or not the display is on but in standby mode look for the small Standby LED If it is off you will not see the LED If it is on but in Standby mode you will see a blue LED As the display starts t...

Страница 22: ...ff Planar UltraRes Displays Planar UltraRes User Manual 15 If an image is present on the current input it will be displayed on the UltraRes display Otherwise you will see a blank screen color the defa...

Страница 23: ...Powering On Off Planar UltraRes Displays 16 Planar UltraRes User Manual...

Страница 24: ...ption Number Picture LCD module One per box 1 LCD mounts optional If ordered this will be inside a separate box inside the LCD box Note If you do not use Planar s mounts you need to ensure the mounts...

Страница 25: ...ecking Accessories 18 Planar UltraRes User Manual Kickstand bracket Mounts to the display when Planar mounts are purchased 1 M4 x 8 Panhead screws Used to mount the kickstand bracket 4 Part Descriptio...

Страница 26: ...r cord Power cord 1 IR sensor Used to receive signals from the remote control 1 Double sided tape Used to help in mounting the IR sensor module 2 USB drive Contains the User Manual and setup software...

Страница 27: ...Unpacking and Checking Accessories 20 Planar UltraRes User Manual...

Страница 28: ...be installed on a flat surface If you ordered the optional wall mounts use the supplied UltraRes mounting template for the center point of the display as well as top and bottom bracket installation T...

Страница 29: ...display be sure that it is sufficiently engineered to handle the weight of the display Also be sure to purchase the correct hardware needed to support the display mounted to that structure 1 Find the...

Страница 30: ...3 Use the provided template to determine the center points of the wall mounts The V notches are labeled L for a landscape display or P for a portrait display Use the appropriate V notch to align with...

Страница 31: ...dscape display and the template is too long you can break the template at the notch labeled P 5 Let the template hang vertically so it is plumb as the bottom hole in the template determines where the...

Страница 32: ...hten the screw into the mount 10 Use a level to make sure the mount is level 11 Then install additional screws as needed Note Screws installed near the hooks provide the best support 12 Install the ce...

Страница 33: ...ay on a Wall 26 Planar UltraRes User Manual 13 Install the kickstand bracket to the back of the display using four M4 x 8 Panhead screws Landscape holes for kickstand bracket installation Portrait kic...

Страница 34: ...anual 27 14 Using two people carefully hang the back display onto the top wall mount bracket using the square brackets on the back of the display Caution Be sure that these are securely hung as the to...

Страница 35: ...a Wall 28 Planar UltraRes User Manual 15 On the bottom wall mount there is locking hardware in the bottom corners of the mount Push the hardware up and finger tighten the captive screws on the bottom...

Страница 36: ...ng to remove the display from the wall Use the following instructions to put the display in service mode 1 Loosen the captive locking screws on both sides of the bottom mount 2 Pull the display out an...

Страница 37: ...necting AC Power Using the supplied AC power cord connect one end to a grounded outlet and the other to the AC power input next to the I O panel the bottom of the UltraRes display Connecting the Wired...

Страница 38: ...mple of how a basic connection might look In the example below using four input channels on a computer you would use one connector to connect to for each input on the I O panel on the UltraRes display...

Страница 39: ...a PC with a special graphics card setup Using UltraRes Control Software If you use the UltraRes Control software to set up multiple sources there are three different settings per input channel Before...

Страница 40: ...Connections Planar UltraRes User Manual 33 Below are two examples of setups in UltraRes Control software that are acceptable...

Страница 41: ...e connecting one input directly from a Blu ray player into the 84 display The example below uses the following PC with 4K at 24 25 30HZ output 4K Blu ray player such as Sony BDP S790 The following for...

Страница 42: ...r UltraRes User Manual 35 Using the Remote Control The UltraRes remote control has individual inputs that can be selected So if this UltraRes input is connected to HDMI 2 press the HDMI 2 button on th...

Страница 43: ...Using the UltraRes Control Software On the Source tab select the input that is connected to the UltraRes display For example if this UltraRes input is connected to HDMI 2 select the HDMI 2 radio butt...

Страница 44: ...e UltraRes Control software is used as your primary tool for display setup Use the following instructions to install the UltraRes Control software 1 Save the UltraRes Control exe program to your compu...

Страница 45: ...choice 5 If you want to see how much space is on your hard drive click the Disk Cost button to review storage capacity 6 Do one of the following If you want other users to have access to the UltraRes...

Страница 46: ...Planar UltraRes User Manual 39 8 Click Next on the next window to continue 9 As the installation is occurring you will see the status bar for up to a couple of minutes...

Страница 47: ...stall the necessary USB drivers needed for communication between your computer and to the UltraRes display You only need to complete a few steps to finish the installation process 1 Plug one end of th...

Страница 48: ...lling USB Drivers Planar UltraRes User Manual 41 3 If the USB driver installation is successful you will see a message similar to the example below You are now done with the USB driver installation pr...

Страница 49: ...oftware you will see a window similar to the following Notice that until you connect the inputs to the display the Status at the top of the window will show Disconnected 1 Connect from the PC on which...

Страница 50: ...to detect any inputs that are already connected If one is detected the following window appears with information already filled in If no inputs are auto detected you will see a window similar to the f...

Страница 51: ...he window will show Connected Note that all tabs are now accessible and can now be changed if needed Setting Up Sources This information is covered earlier in the manual Please see Setting Up UltraRes...

Страница 52: ...you to choose between a low power setting which saves energy or a fast startup mode that keeps the AC power supplies running Below each option is described and why you might want to select it Low Pow...

Страница 53: ...g On or Off Local Dimming allows the LED edge lighting to dynamically adjust based on the source content Turning this feature on shows darker black levels which in turn has a higher contrast ratio Bec...

Страница 54: ...raRes User Manual 47 Upgrading Firmware Upgrading software can only be done through the UltraRes Control software Note Firmware upgrades can only be done over a USB connection 1 Select the File menu b...

Страница 55: ...48 Planar UltraRes User Manual 2 A file called 4K xml will be part of the release package Navigate to this section and click Open to begin the upgrade process Note The upgrade can be initiated from O...

Страница 56: ...minutes Be sure you are prepared for this amount of time before you initiate the upgrade process 4 The upgrade process status bar will show where you are in the upgrade process as the upgrade proceeds...

Страница 57: ...Manual Error Codes To see the last 50 errors that have occurred select the Error Log tab in the UltraRes Control software as shown below For a complete list of the error codes see Error Codes in the U...

Страница 58: ...Planar UltraRes User Manual 51 UltraRes Dimensions Display Dimensions Front and Side Views...

Страница 59: ...Display Dimensions Rear View 52 Planar UltraRes User Manual Display Dimensions Rear View 0 02817 2 6 6 59 3 1 37 9 6 5 6 6 59 3 1 2 6 5 86 3...

Страница 60: ...Landscape Wall Mounts Front View Planar UltraRes User Manual 53 Landscape Wall Mounts Front View 6 59 67 1 3 1 1 5 63 287 1 3 1 2 6 5 6...

Страница 61: ...Landscape Wall Mounts Sides Views 54 Planar UltraRes User Manual Landscape Wall Mounts Sides Views 0 18080 1 Installed position Service position with kickstand supporting display...

Страница 62: ...Portrait Wall Mounts Front View Planar UltraRes User Manual 55 Portrait Wall Mounts Front View 63 287 1 3 1 1 5 6 59 67 1 3 1 2 6 5 6 1 7 2 3 1...

Страница 63: ...Portrait Wall Mounts Sides Views 56 Planar UltraRes User Manual Portrait Wall Mounts Sides Views 0 1 080 1 Installed position Service position with kickstand supporting display...

Страница 64: ...onal Pedestal Mount Front View Planar UltraRes User Manual 57 Optional Pedestal Mount Front View Note This view shows the pedestal without the display mounted on it 7 3 3 1 1 5 6 59 67 1 3 1 2 36 63 2...

Страница 65: ...d Bottom Views 58 Planar UltraRes User Manual Optional Pedestal Mount Top and Bottom Views 3 67 02817 2 6 66 View is shown as if looking from above the top of the pedestal View is shown as if looking...

Страница 66: ...User Manual 59 Optional Pedestal Mount Single and Double Sided 5 5 75 0 6 7 6 1 3 67 21 6 1 6 3 67 81 7 5 029 75 0 25 7 2 1 1 66 28 6 3 67 81 7 81 7 Single sided pedestal with display installed on one...

Страница 67: ...Optional Pedestal Mount Single and Double Sided 60 Planar UltraRes User Manual...

Страница 68: ...s Remote Monitoring is software that displays information about the display via a web browser It is used primarily for monitoring reporting and some control for example manually powering the displays...

Страница 69: ...r the display including power signal format and which sources are connected with which inputs It also shows all current firmware information the display ID and the serial number of the specific displa...

Страница 70: ...ol AC power through Planar UltraRes Remote Monitoring This section has four options for which you can schedule an automatic power on off The options are no automatic power on off same daily schedule M...

Страница 71: ...e Setup The Source Setup page allows you to perform the same tasks that you can using the UltraRes Control software select single or multiple input model select an input source for each input in singl...

Страница 72: ...u to perform many of the same tasks that you can on the UltraRes Control software program including selecting the power mode that works best for your display which includes low power or fast startup Y...

Страница 73: ...mote Monitoring Software 66 Planar UltraRes User Manual Admin Setup The Admin Setup page contains four sub pages Network Setup Date and Time Access Control and Software Setup These are described in th...

Страница 74: ...This will be the name for this particular server The hostname is limited to 16 characters alphanumeric dash or underscore only 2 If you want to enter a domain name for server name lookups type it in...

Страница 75: ...the Network mask DNS server s and Gateway as instructed by the network administrator c Go to step 6 6 Scroll to the bottom of the page and click Confirm and apply new network settings to receive the C...

Страница 76: ...e NTP server name or address and poll interval in the Date and Time Server section Click Apply new date and time server settings Note If you don t have a preferred NTP server then www pool ntp org is...

Страница 77: ...itoring Software 70 Planar UltraRes User Manual Access Control The Access Control page allows you to set parameters needed to access the web the Remote Monitoring network RS232 commands as well as sel...

Страница 78: ...wnloaded from Planar s website Note Make sure the software is downloaded to a local drive 2 Click the Load Software button to load the new software This process can take a few minutes depending on the...

Страница 79: ...com You can change this link to refer to any URL that you find useful by typing it into the Product ID Link box 6 To make this link live click Change Product ID Link 7 In normal operations Remote Moni...

Страница 80: ...n do with RS232 commands Plus you can send inquiries to the displays and find out the current settings and values RS232 connections are made with standard straight through cables Connecting the RS232...

Страница 81: ...UltraRes User Manual Setting Up Single Inputs You can set up single inputs using RS232 commands As is typical with using RS232 commands you can pull up a basic program such as Tera Term to send comma...

Страница 82: ...shall assume the data is not valid CLI data and ignore it www indicates the command code This field is case insensitive i e PWR pwr and PwR should all be treated as PWR x is the destination parameter...

Страница 83: ...uccessfully processed 1 Unknown command code 2 Invalid operator 3 Destination parameter not supported 4 Setting not available 5 Setting value not available 6 Setting value not supported 7 String too l...

Страница 84: ...unit is powered on Command PWR CR Response 0 PWR 1 CR Example Set power to 0 off Command PWR 0 CR Response 0 PWR 0 CR Example Increment brightness from 24 to 25 Command BRT CR Response 0 BRT 25 CR Exa...

Страница 85: ...Yes No Response contains 50 hex digits representing the first 25 entries in the error log Error Log 2 EL2 R No N A N A Yes No Response contains 50 hex digits representing the second 25 entries in the...

Страница 86: ...ort 3 3 DisplayPort 4 4 HDMI 1 5 HDMI 2 6 HDMI 3 7 HDMI 4 IP Address IPA R No N A N A Yes No Information Pixel Clock IPC R No N A N A Yes No Information Signal Format ISF R No N A N A Yes No Informati...

Страница 87: ...W No 0 2 No No 0 Auto 1 DisplayPort 3 2 HDMI 3 Multiple Input 4 MI4 R W No 0 2 No No 0 Auto 1 DisplayPort 4 2 HDMI 4 Power PWR R W No 0 1 No No 0 Off 1 On Status STA R No 0 4 No No 0 Standby 1 Powerin...

Страница 88: ...clearance required None if using Planar s mount system Aspect ratio 16 9 landscape 9 16 portrait LED life 30 000 half brightness LCD Optical Specifications Specification Maximum Minimum Typical Screen...

Страница 89: ...ecifications Specification Maximum Minimum Optimal Notes Temperature operating 40 C 104 F 0 C 32 F 20 25 C All performance specifications are maintained within this temperature range non operating 60...

Страница 90: ...V 1080p 24 27 000 74 250 1080p 25 28 125 74 250 1080p 30 33 750 74 250 1080p 50 56 250 148 500 1080p 60 67 500 148 500 UHDTV 3840 x 2160 24 54 000 297 000 3840 x 2160 25 56 250 297 000 3840 x 2160 30...

Страница 91: ...Signal Compatibility 84 Planar UltraRes User Manual...

Страница 92: ...cess or after your display has been running for some time If you are not able to solve your issue in this section please contact Planar s Technical Support team for assistance Error Codes in the Ultra...

Страница 93: ...working we recommend replacing the entire power tray DC Power Supply Failure One of the DC DC converters on the main board of the display has failed The display will not start up if this occurs Solut...

Страница 94: ...nt Symptom Can t Get PC to Output 4K 24 30Hz Possible Cause Your graphics card may not support a 4K output Solution Make sure that your graphics card can support a 4K output See Supported Graphics Car...

Страница 95: ...Symptoms Possible Causes and Solutions 88 Planar UltraRes User Manual...

Страница 96: ...nuals Downloading Additional Documentation and Firmware Some of the other documents for the UltraRes 4K professional display which are or will be available on www planar com Downloading Utility Softwa...

Страница 97: ...Downloading Utility Software 90 Planar UltraRes User Manual...

Страница 98: ...ired by this Directive is maintained at the corporate headquarters of Planar Systems Inc 1195 NW Compton Drive Beaverton OR 97006 Note This equipment has been tested and found to comply with the limit...

Страница 99: ...92 Planar UltraRes User Manual...

Страница 100: ...ightness screen 81 C certifications 91 changing backlight intensity 46 changing frame delay 46 cleaning the LCD screen 11 color gamut LCD module 82 communicating via RS232 commands 73 compatible video...

Страница 101: ...cations 81 wipes 11 LCD module 17 color gamut 82 contents in box 17 dimensions 81 operating temperature 82 orientation 81 screen brightness 81 specifications 81 uniformity 81 viewing angle 81 local di...

Страница 102: ...ds 75 communication 73 connecting the cable 73 response formats 76 setting up multiple inputs 73 setting up single inputs 74 supported UltraRes commands 78 S safety information 2 instructions 2 screen...

Страница 103: ...re 37 installing USB drivers 40 powering on off display 13 setting up multiple inputs 32 setting up single inputs 36 setting up sources 44 standby mode 45 troubleshooting via error codes 85 UltraRes d...

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