Because of software protocol differences between Android and iOS, we do not recommend you sync your device or run
the app on more than one platform.
What is the size and weight of the product?
The Pivotal Tracker 1 is available in one size and optimal for wrist sizes 6 to
7 ¾ inches in circumference. The band USB charging cable weighs approximately one (1) ounce.
What are the optimal environmental conditions for band and app usage?
The Pivotal Tracker 1 band is recommended
for use between -4° to 113° Fahrenheit (-20° to 45° Celsius) and is water resistant, sweat-proof, and rain
-
proof. The
Pivotal Tracker 1 is designed to protect against the elements, including warm sunny temperatures, direct light exposure
and the occasional dust storm. Just like a smart phone and other mobile device, we wouldn’t recommend exposing the
device to wet conditions for long, wearing it in the shower, submerging it in water, or letting it free float in your fish
tank.
Our hardware engineers recently confirmed that accumulated static electricity generated from friction between clothing
fabric and the surface of the wristband, as well as static electricity from carpeted home or office environments may
cause the Pivotal Tracker 1 band to randomly reset for a small percentage of our member base. Should this issue
regularly impact you, you can submit a refund/warranty exchange claim by visiting the warranty page of our home page
(
http://www.PivotalLiving.com
).
Where do I go for help?
For troubleshooting, help and “how to” content, please visit our
support page
or to share your
product experience or connect with other Pivotal Living members on support topics, there is a
member hosted support
forum on Facebook
. Special thanks to Ashley, Derek and Tracy and participating members for pioneering this
great
resource
!
Returns & Warranty?
Pivotal Living’s warranty protects against unforeseen technical issues and further warrants the
band is free from defects in the materials, manufacturing, and workmanship for a period of one (1) year from the date of
shipment. Our warranty is published on our home page (
http://www.PivotalLiving.com
). In the unlikely event you
experience a material defect or warranty related issue please visit our warranty page learn more about our hassle free
warranty product exchange program and explore your coverage options.
Refund Policy?
Unless noted otherwise on a special case by case basis, Pivotal Living
TM
does not process refunds for
non-warranty issues. This has been our policy since we began accepting orders and was instated as part of commitment
to keeping our pricing low for our members. If for whatever reason our product isn’t a good fit for you, we encourage
you to deactivate your account within the Pivotal Living
TM
mobile app and gift your Pivotal Tracker 1 and remaining
membership to a family member, friend, or colleague.
Privacy Policy?
Our privacy policy is published on our home page (
http://www.PivotalLiving.com
).
End User License Agreement?
By purchasing and using our products, you agree to the terms and conditions of our end
user license agreement, which is published on our home page (
http://www.PivotalLiving.com
).
Model Name
: Pivotal Tracker 1
Federal Communications Commission (FCC) Statement
: This device complies with FCC part 15 FCC Rules. Operation is
subject to the following two conditions: 1. This device may not cause harmful interference and 2. This device must
accept any interference, including interference that may cause undesired operation of the device.
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