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www.pivotcycles.com
1.877.857.4868
11
TROUBLESHOOTING
Cycle Computer Error Codes
• An error message may appear on the cycle computer if the system
detects an issue.
• If any issues persist after the suggestions below, contact the place
of purchase.
CODE
ISSUE
OPERATIONAL
RESTRICTION
REMEDY
E010
A system abnormality was detected in
the drive unit
Power assistance is not
provided during riding
Turn the power off and back on again.
E01000 -
E01004
A sensor abnormality was detected in the
drive unit
Power assistance is not
provided during riding
Contact the place of purchase.
E01010 -
E01011
A sensor abnormality was detected in the
drive unit
Power assistance is not
provided during riding
Contact the place of purchase.
E01020 -
E01022
A sensor abnormality was detected in the
drive unit
Power assistance is not
provided during riding
Contact the place of purchase.
E01030
A sensor failure was detected in the drive
unit
Power assistance is not
provided during riding
Contact the place of purchase.
E01040 -
E01042
A malfunction was detected in the drive
unit
Power assistance is not
provided during riding
Contact the place of purchase.
E01050 -
E01051
A sensor failure was detected in the drive
unit
Power assistance is not
provided during riding
Contact the place of purchase.
E013, E034
& E03400
An abnormality was detected in the drive
unit's firmware
Power assistance is not
provided during riding
Connect to the E-Tube Project app and
restore or update the firmware.
E014
An abnormal vehicle speed signal was
detected from the speed sensor
Power assistance is not
provided during riding
Check that the speed sensor is correctly
positioned.
E020 &
E02000
A communication error between the bat-
tery and drive unit was detected
Power assistance is not
provided during riding
Check that the cable between the drive
unit and battery is properly connected.
E021
Battery connected to the drive unit is not
supported
Power assistance is not
provided during riding
Turn the power off and back on again.
E022
The battery connected does not conform
with system standards
No system functions will
start
Turn the power off and back on again.
E023
An electrical failure was detected inside
the battery
No system functions will
start
Turn the power off and back on again.
E025
The battery does not recognize the drive
unit
No system functions will
start
Confirm the drive unit is compatible. Check
the power cord for damage.
E030
Shifting unit installed differs from unit
configured in system
Power assistance is not
provided during riding
Update shifting configuration in E-Tube
Project app.
E033
Current firmware is not supported by this
system
Power assistance is not
provided during riding
Connect to the E-Tube Project app and
update the firmware.
E035 &
E03500
An abnormality was detected in the
vehicle settings
Power assistance is not
provided during riding
Connect to the E-Tube Project app to check
if the settings and vehicle status differ.
E043
Part of the system firmware may be cor-
rupted
Power assistance is not
provided during riding
Contact the place of purchase to restore
the system firmware.
E044
Error caused by system configuration
Power assistance is not
provided during riding
Contact the place of purchase.
E050 &
E05000
An abnormal vehicle speed signal was
detected from the speed sensor
Power assistance is not
provided during riding
Check that the speed sensor is correctly
positioned.