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Pitney Bowes J693 Скачать руководство пользователя страница 75

J693

65

6.0

Troubleshooting Tips

If a problem arises with the printer, the information in this section will help you
resolve it. Use this guide as a starting point in troubleshooting. If you have
questions, or if problems persist, contact a qualified service technician or a
Technical Support Representative. The following are problems that will not
necessarily generate a message (see Section 6.1 for Fault and Warning
Messages).

If experiencing this problem…

Try this solution…

Cannot communicate through
the parallel port:

Be sure the parallel cable is connected and is
the correct type for the application. Try
setting the ‘Parallel Port Direction’ to Uni-
Directional; some host computers are not bi-
directional compatible. See Section 4.1.5.

Display is blank, but the
READY indicator is ‘On’:

The display contrast may set too low. Press
and hold the MENU key for 10 seconds or
until the display reappears.

Erratic printing (strange
characters instead of label
formats print):

•

The printer may be in ‘hex dump mode’;
see Section 6.2. Enter the Diagnostics
menu and disable this mode; see Section
4.1.6. Exit the menu, save changes and
return to the ‘READY’ mode.

•

If using the serial port for communicating,
check both the host and printer port
configuration; the printer may be set for 8
data bits while the host is set for 7 bits (or
vice versa).

(Continued next page)

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Содержание J693

Страница 1: ...J693 Operator s Manual ...

Страница 2: ......

Страница 3: ...re Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or inability to use the Firmware Software Information in this document is subject to change without notice and does not re...

Страница 4: ...der sole responsibility that this product conforms to the following standards or other normative documents EMC EN 55022 1993 Class B EN 50024 1998 EN 45501 1992 Safety This product complies with the requirements of EN 60950 All 1997 Gost R FCC This device complies with FCC CFR 47 Part 15 Class A Note This equipment has been tested and found to comply with the limits for a Class A digital device pu...

Страница 5: ...rm solid surface To protect your printer from overheating make sure all openings on the printer are not blocked Do not place the printer on or near a heat source Do not use your printer near water or spill liquid into it Ensure that your power source matches the rating listed of your printer If unsure check with your dealer or local Utility provider Do not place the power cord where it will be ste...

Страница 6: ......

Страница 7: ... Front Panel 13 4 0 1 Ready Mode Normal Operation 13 4 0 2 Menu Mode Configuration 14 4 0 3 Quick Test Mode Print Test Labels 15 4 0 4 Indicator Lights 16 4 0 5 LCD Display 16 4 0 6 Resetting the Printer 17 4 1 Navigating the Menu System 18 4 1 1 Media Settings 20 4 1 2 Print Control 21 4 1 3 Printer Options 22 4 1 4 System Settings 24 4 1 5 Communications 28 4 1 6 Diagnostics 30 4 2 Understanding...

Страница 8: ...nced Entry Calibration 47 5 3 Printhead Adjustments 53 5 3 1 Burn Line Adjustment 53 5 4 Printhead Replacement 55 5 5 Cleaning Schedule 56 5 5 1 Cleaning the Printhead 57 5 5 2 Cleaning the Platen Roller 58 5 5 3 Cleaning Interior and Exterior Surfaces 59 5 6 Updating the Application Program 59 5 6 1 Updating from the Ready Mode 60 5 6 2 Updating from the Download Mode 61 5 6 3 Application Update ...

Страница 9: ... Code Chart 77 Appendix B Available Fonts and Bar Codes 79 Appendix C Module Assignments 87 Print Resolutions and Maximum Widths 87 Speed Settings and Defaults 88 Appendix D Menu System Multi Language Support 89 Glossary of Terms ...

Страница 10: ...iv ...

Страница 11: ...her the front panel or labeling software program The user friendly printing concept is taken a step further with its quick load media design easily added application upgrades and modularly installed options This manual provides all the information necessary to operate the printer on a daily basis To print labels or tags simply refer to the instructions included with the software you have chosen to...

Страница 12: ...Printing Rotating Label Hub Simple Label Loading Label Tear Bar Peel and Present Mechanism Internal Label Rewinder Interfaces RS 232 Serial Interface IEEE 1284 Compliant Parallel Interface Memory 1MB Flash Programmable Downloadable Memory 8MB SDRAM Operational 2 X 20 Character Liquid Crystal Display LCD EFIGS English French Italian German and Spanish display languages AGFA Scalable font engine wit...

Страница 13: ...moving the printer from the packaging material check the contents of the package In addition to this manual the following items should be included Printer Power Cord Accessories CD Serial or interface cable Label roll Rewinder Clasp ...

Страница 14: ...4 J693 ...

Страница 15: ...e printer with media and ribbon Note When connecting the AC Power Cord or data cables to the printer ensure the Power On Off Switch is in the Off position Connect the AC power cord to the receptacle located on the back of the printer then plug the cord into a properly grounded outlet ...

Страница 16: ... before a complete label format is received the format will be ignored and must be sent to the printer again Note To change an active port immediately cycle the printer power On and Off Serial Port The serial port interface supports RS 232C and if equipped RS 422 communications The following list of printer serial port settings are menu selectable and must be set to match the host computer serial ...

Страница 17: ...bel Guide out away from the frame and then lower it to the down position Note In this left justified printer always place the labels against the backstop when loading q Pull outward on the Roller Bracket and allow it to swing down r Load labels and advance approximately 20 inches of labels from the front of the printer Remove the labels from the entire length leaving only the backing material ...

Страница 18: ...8 J693 s Route the backing material through the Roller Bracket as shown Then raise the Roller Bracket up to its latched position ...

Страница 19: ... Rotate the Rewind Hub to remove the slack in the Label Backing Be sure the printhead latch is down and in the locked position After finishing close the Access Cover and then push and hold the FEED key for four seconds to secure the backing material and calibrate the label TOF Label Backing Removal Grasp the used backing on the Rewind Hub and while gently pulling out on the hub compress the hub an...

Страница 20: ...r labels requires ribbon Ribbon types are available with the ink layer on the outside coating side out or with the ink layer on the inside coating side in These types cannot be interchanged in the printer Arrows on the Ribbon Supply Hub are used to indicate the correct direction of ribbon travel see the next page for examples To load a ribbon n Raise the Access Cover o Rotate the Printhead Latch f...

Страница 21: ...ound several times in a clockwise direction to secure it in place t Lower the printhead and rotate the Printhead Latch back to the locked position Close the Access Cover u With the printer On press and hold the FEED button for three seconds to position the labels for printing see Section 5 2 for details Ribbon routing path Ribbon Removal Pull the empty core from the Ribbon Supply Hub and discard i...

Страница 22: ...12 J693 ...

Страница 23: ...peration o The FEED key advances one label and clears any corrected faults Pressing and holding for 4 seconds will reset the expected label length for gap and reflective modes p The CANCEL key pauses the printer and then prompts for confirmation If yes the current job is cancelled The printer remains paused Pressing and holding for 4 seconds will reset the printer and clear temporary host settings...

Страница 24: ... The UP ARROW key scrolls to the next menu item It also increments numerical values in most menu selections p The ENTER key selects the function or displayed value selection is indicated with an or for bootables which require a reset to become effective It also moves between selections in multiple parameter fields q The ESCAPE key moves to the previous menu level and finally back to the READY mode...

Страница 25: ...l this quantity is always one Holding down the key scrolls quantities q The ESCAPE key will exit the Quick Test Mode without printing r The TEST key will print the selected test label at the selected quantity During test label printing this key can also perform as a cancel key the printer will prompt for confirmation before cancellation occurs Notes The test functions are disabled while processing...

Страница 26: ...on 6 1 for a list of the display messages 4 0 5 LCD Display nLiquid Crystal Display The display provides several types of information Following a brief power up sequence the READY message The time and date if the printer has received it from one of the following the host the front panel setting or the Time and Date option A label counter during a batch print job Any prompt condition downloading wa...

Страница 27: ...il the SYSTEM RESET message flashes Note This reset can also be executed using the menu system System Settings Set Factory Defaults See Section 4 1 for a listing of the factory default settings 4 0 6 3 Level 2 Reset To return the printer to the factory default settings and clear all the calibration and adjustment parameters n Turn Off the printer o Press and hold the PAUSE FEED and CANCEL keys whi...

Страница 28: ...r is lost or removed the new settings will be retained A reset will be automatically invoked when exiting the menu system and answering Yes to the Save Changes prompt The same functional commands from the host computer may in some cases override the printer s menu settings In addition as a security feature for the prevention of accidental or unauthorized changes the menu system has a password prot...

Страница 29: ...e Menu Mode functions KEEP HOST CHANGES ENTER YES You are now entering the Menu Mode Host commands have affected the configuration of the printer Pressing ENTER will save these changes otherwise the printer will revert to previously saved settings SAVE CHANGES ENTER YES You are now exiting the Menu Mode but have made changes to the printer s settings Pressing ENTER will reconfigure your printer ac...

Страница 30: ...ype Continuous is selected MAXIMUM LABEL LENGTH 16 00in 0 99 99 Sets the maximum length between TOF marks gap or black stripe If this limit is exceeded a top of form fault is declared SENSOR CALIBRATION Adjusts the printer to sense your media PERFORM CALIBRATION The user follows steps to allow the printer to calculate the empty gap or mark and paper values to set the media sensor Note Firmware ver...

Страница 31: ... additional amount to advance the label after printing When the next label format is received the printer backfeeds to the start position Only the last label of the batch will be presented if the present sensor is not enabled CUSTOM ADJUSTMENTS These factory adjustments independently change listed parameters compensating for slight mechanical differences sometimes evident when multiple printers sh...

Страница 32: ...ll NOT be retrieved until the module that contained the deleted file is packed PACK MODULE Packing the module removes files marked as deleted and defragments existing file structures to recover space PRESENT SENSOR Used for on demand label dispensing where a printed label blocking the sensor will inhibit further printing until removed The physical presence of the Present Sensor must be detected to...

Страница 33: ...print a label ENABLED Yes DISABLED No END OF PRINT Defines the operation of the printer s End of Print signal as sent to the applicator This signal indicates that the printer has completed the print cycle LOW STATUS A steady Low 0 VDC during the print cycle HIGH STATUS A steady High 5 VDC during the print cycle LOW PULSE A Low Pulse 0 VDC for 30 ms at the end of print HIGH PULSE A High Pulse 5 VDC...

Страница 34: ...sets see the Programmer s Manual TIME AND DATE Allows the user to set Time and Date MEDIA COUNTERS Internal record of inches printed and time in use ABSOLUTE COUNTER Shows the number of inches printed and number of hours the printer has been powered On since being set at the factory Not resettable by the user RESETTABLE COUNTER The number of operational hours and inches printed from the date last ...

Страница 35: ...ere vvvv represents the model number of the application loaded wwxx represents the configuration level ww represents the main board hardware compatibility level xx represents the software compatibility level see below yyyyyy is a manufacturing date code PRINTER KEY zzz is a unique time stamp UPGRADE PRINTER CODE The application version may only be updated with a configuration level of equal or les...

Страница 36: ... objects will print XOR Intersecting text strings images and bar codes print on top of one another OPAQUE Interacting text strings images and bar codes are obliterated by those formatted last Each character cell is treated as opaque IMAGING MODE Instructs the printer whether it can pre image the label format Note This selection can affect the accuracy of time stamped labels and label throughput MU...

Страница 37: ...Selects the measurement system in which the system s settings are represented in the menu system and on configuration labels METRIC Metric standard Lengths in millimeters Counters in centimeters IMPERIAL Inch standard Lengths and Counters in inches DPI EMULATION Allows users to print files intended for a Prodigy Plus and Allegro printers 200 DOTS PER INCH Formats emulated for 200 DPI printing 203 ...

Страница 38: ...it Word length 8 Eight bit Word length STOP BITS Sets the number of stop bits 1 One stop bit 2 Two stop bits SERIAL PORT B Same as Serial Port A for optional wireless connection If not installed this displays NOT INSTALLED when accessed PARALLEL PORT A Controls Parallel Port A communications settings PORT DIRECTION Determines if messages are sent from the printer to the host via the parallel port ...

Страница 39: ...o change the prefix of the commands interpreted by the printer STANDARD CODES Hex 01 SOH command Hex 02 STX command Hex 0D CR ALTERNATE CODES Hex 5E SOH command Hex 7E STX command Hex 0D CR ALTERNATE CODES 2 Hex 5E SOH command Hex 7E STX command Hex 7C CR ALTERNATE CODES 3 Hex 5E SOH command Hex 23 STX command Hex 0D CR FEEDBACK MODE Returns a Hex 1E RS after each label successfully prints and a H...

Страница 40: ...be displayed TEST Tests the optional GPIO port when installed MONITOR GPIO INPUT Performs a functional test of the GPIO input circuitry MONITOR GPIO OUTPUT Performs a functional test of the GPIO output circuitry SENSOR READINGS All Analog Sensor readings displayed THR TRAN RIBM 24V 255 255 255 255 Live sensor values may be viewed View is toggled with forward and reverse keys Maximum values are sho...

Страница 41: ...tion Messages Displayed Message Description Condition s The printer is trying to clear a fault condition Occurs when the FEED key is pressed after the correction of a fault A calibrated feed operation is being performed The FEED key was pressed and held four seconds or during a label feed when the TOF was expected but the media sensor did not detect one The CANCEL or TEST key was pressed during a ...

Страница 42: ... printer is paused or offline The printer is in a paused condition The print job is being processed Batch status indication updated with each label printed Note If the printer is powered off while labels remain to be printed printing will resume upon power up READY Mode Normal operating mode The printer is ready to receive and process label formats The Present Sensor option is enabled and a printe...

Страница 43: ...y saved settings Menu changes have affected the configuration of the printer Note If changes have been made that require a printer reset the printer will automatically invoke that reset Normal power up soft reset condition Follows the SYSTEM RESET IN PROGRESS message after a reset or power up Normal power up soft reset condition Occurs when the user resets the printer via the host or Front Panel P...

Страница 44: ...rinting on the platen see Section 4 1 2 During any Quick Test Label run pressing the key or the key will stop printing 4 3 1 Print Quality Label The Print Quality Label provides an indication of overall print quality at a selected heat and speed setting Consisting of fence and ladder type compliant bar codes assorted font sizes and graphic fill patterns its format can be used to ensure conformance...

Страница 45: ... the width of the media being used see Section 4 1 2 The Configuration Label content can vary with the application version and model of the printer The Configuration Label provides valuable printer database information as detailed in Section 4 1 To print a Configuration Label n Press the key o Use the key to scroll to Print Configuration p Press the key to start printing ...

Страница 46: ... compliant picket fence bar code that can be used to verify ribbon and print quality functions To print a Ribbon Test Label n Press the key o Use the key to scroll to Ribbon Test Label p Use the key to select a quantity see Section 4 0 3 q Press the key to start printing ...

Страница 47: ...Dot Test Pattern Label n Press the key o Use the key to scroll to Dot Test Pattern p Use the key to select a quantity see Section 4 0 3 q Press the key to start printing Good Test Pattern Label Even pattern consistency indicates the printhead is operating normally Faulty Test Pattern Label Streaks can indicate a dirty or faulty printhead See Section 5 5 for cleaning instructions ...

Страница 48: ...antity see Section 4 0 3 q Press the key to start printing 4 3 6 User Defined Label The User Defined Label will reprint the last label printed unless the printer was powered off between the printing of the last label and the request to print a user defined label This label is recalled from the print buffer and can be any of the Quick Test labels a label format from the host or a label format recal...

Страница 49: ...p of Form Fault appear the sensor position may need adjustment Media Type Sensor Type Sensor Eye Mark Position Standard die cut Gap Near the middle of the label See Section 7 for an explanation of the media requirements To adjust the Media Sensor position n With the printer powered On media loaded and the access cover open rotate the Printhead Latch forward to raise the printhead o Pass the media ...

Страница 50: ...eturn to READY mode s Press and hold the FEED key until 2 3 labels are advanced approximately 4 seconds to set the TOF see Section 5 1 If Uncalibrated Top of Form Fault or Position Error is displayed go to Section 5 2 Note Start of print position changes can be made using the Print Control Row Adjust or Row Offset see Section 4 1 2 ...

Страница 51: ...d first calibrate the Media Sensor see Section 5 2 If a Ribbon Fault is displayed first perform a Level 2 reset before calibrating see Section 4 0 6 Ribbon Calibration must be performed with a ribbon installed and with the printer configured for the thermal transfer printing see Section 4 1 1 5 2 Media Sensor Calibration Media Sensor calibration should be performed during initial printer setup if ...

Страница 52: ... printer Wait until Ready is displayed 2 Press the key to enter Menu Mode Raise the printhead for visual access to the Media Sensor and load label media See Section 4 0 2 for details 3 Press the key to enter the Media Settings menu See Section 4 1 1 for details 4 Press the key See Section 4 1 1 for details 5 Press the key Use the key to scroll to the desired sensor type and press the key to enable...

Страница 53: ...tion 4 1 1 for details Press the key to abort this procedure 7 Press the key See Section 4 1 1 for details 8 Press the key Ensure no label media is in the Media Sensor then press any key _ Sets the parameter for the out of stock condition yyy is a numerical value representing the current sensor reading Continued next page ...

Страница 54: ...adjust the Sensor Eye Mark over the notch Reflective media place the black mark face down in the sensor and adjust the Sensor Eye Mark over the black mark Press any key to continue _ OR _ Sets the parameter for the gap or mark value yyy is a numerical value representing the current sensor reading If the Sensor Type is set to Continuous this step is skipped going directly into Step 10 9 Note After ...

Страница 55: ... sensor reading 11 Depending upon the Sensor Type selection observe the display for the calibration message OR OR See Calibration Problems listed below for other possible messages 12 Exit upon successful calibration press the key to back out of the menu tree when prompted to save the settings press the key to return to the Main Menu After saving the settings press and hold the FEED key approximate...

Страница 56: ...on after the media supply is emptied Or Displayed Message Action Comment Press any key Only a small difference or no change in low sensor readings was detected Ensure that nothing is stuck in the media sensor Retry calibration If the problem persists perform the Advanced Entry Calibration see Section 5 2 2 If in reflective mode REFLECTIVE MODE will be displayed instead of GAP MODE Or Displayed Mes...

Страница 57: ...t for Paper Mark or Gap and Empty variables To perform an Advanced Entry Calibration Step Operator Action Displayed Message Comment 1 Turn On the printer 2 Press the key to enter Menu Mode Raise the printhead assembly for visual access to the Media Sensor and media See Section 4 0 2 for details 3 Press the key to enter the Media Settings menu See Section 4 1 1 for details 4 Press the key See Secti...

Страница 58: ...ion 4 1 1 for details 8 Press the key See Section 4 1 1 9 Place the label under the Sensor Eye Mark and lower the printhead Using the key increment the Gain Number Press the key to select the new setting and then record the sensor reading the yyy value Repeat this process for each of the 16 Gain Numbers These are the Label Values _ JQQ Q L RV_ OR _ JQQ HQ L RVI Ensure that an unmarked label area w...

Страница 59: ...thead Reflective stock place the black mark face down in the sensor and adjust the Sensor Eye Mark over the mark Lower the printhead Using the key increment the Gain Number Press the key to select the new setting and then record the sensor reading the yyy value Repeat this process for each of the 16 Gain Numbers recording each value These are the TOF Values _ JQQ HQ L RVI OR _ JQQ HQ L RVI yyy is ...

Страница 60: ...l value representing the current sensor reading Both sensor readings must be above 20 Gain Number Label Value TOF Value Difference Value 00 255 254 1 01 251 240 11 02 241 213 28 03 231 182 49 04 219 150 69 05 212 119 93 06 200 88 112 07 189 58 131 08 178 32 146 09 167 20 147 10 156 17 139 11 146 16 130 12 136 15 121 13 126 15 111 14 116 14 102 15 112 14 98 Example from the data compiled in the tab...

Страница 61: ...n Step 12 complete the following steps n Place the label under the Media Sensor Record the sensor reading and label it P paper o Place the backing mark or notch under the Media Sensor Record the sensor reading and label it G or M gap or mark respectively p Remove all media Record the sensor reading and label it E _ JQY HQ L RVI OR _ JQY HQ L RVI yyy is a numerical value representing the current se...

Страница 62: ...to set the entry and advance the menu Repeat for the Mark or Gap and Empty levels JRXY JRTW JQRU È JRXY JTS JQRU OR JRXY JTS JQRU È JRXY JTS JQRR 16 Press the key to back out of the menu and then press the key to save the settings and return to the Main Menu and Ready Mode From Ready Mode press and hold the FEED key approximately 4 seconds to calibrate the label position ...

Страница 63: ...with a different thickness or rigidity is used e g heavy tag stock an adjustment may be needed if the print quality has been adversely affected Generally thicker media requires a slight forward adjustment of the printhead and thinner media requires a slight backward adjustment to compensate for the resulting change in the Burn Line to vertex relationship To adjust the Burn Line of the printhead n ...

Страница 64: ... until labels with even print contrast darkness and acceptable print quality are produced s Tighten the Locking Screws Print a final Quick Test label to verify the adjustment Note When the Locking Screws are snug turning the Adjustment Screws counter clockwise will not move the printhead outward If you have adjusted the printhead too far inward restart the entire procedure ...

Страница 65: ...ward and raise the printhead Remove the ribbon if installed p Lower and rotate the Printhead Latch to the locked position q Loosen the Printhead Mounting Thumbscrew it will remain captive in the assembly Rotate the Printhead Latch forward to the unlocked position r Raise the assembly and while carefully holding the Printhead disconnect the two Cables and then remove the Printhead s While carefully...

Страница 66: ...alcohol clean the printhead from end to end removing all build up See Section 5 5 1 WARNING Before cleaning allow the printhead to cool Clean after each roll or box of labels or after each roll of ribbon Platen Roller Using a cotton swab dampened with isopropyl alcohol rotate the platen and remove all build up See Section 5 5 2 Clean after each roll or box of labels or after each roll of ribbon Me...

Страница 67: ...printhead n Turn Off and unplug the printer o Open the access cover Unlock the Printhead Latch and raise the Printhead Assembly Move media and ribbon away as necessary p Gently wipe away all surface build up on the Printhead see below using a cotton swab moistened not soaked with isopropyl alcohol Allow the printhead to dry q Re install ribbon and media if removed Lower and rotate the Printhead La...

Страница 68: ...ck the Printhead Latch and raise the Printhead Assembly Remove media and ribbon p Using a Cotton Swab dampened with isopropyl alcohol clean the Platen Roller manually rotate the roller and repeat cleaning the entire surface Allow the Platen Roller to dry q Replace ribbon and media r Lower the Printhead Assembly and lock the Printhead Latch s Close the access cover Plug in and turn On the printer F...

Страница 69: ...are two modes in which the firmware of the printer can be updated 1 the Ready Mode or 2 the Download Mode WARNING Should an error occur during the file download see Section 5 6 3 the update is aborted If this process did not reach Erasing Flash or Updating Software the previous program is left intact otherwise a successful download must be completed before the printer is operable Note After updati...

Страница 70: ... lpt1 where lpt1 is the host computer s port however this selection can differ to include a serial or other port as the printer is equipped The Ready Indicator will flash while the data is received 2 No action required The new application program is being stored and verified 3 USRS TOQU QXPSWPSQQQ No action required The printer has reset automatically and is now displaying the new firmware version...

Страница 71: ...r see Step 2 in Section 5 6 1 The printer is ready to accept the new application version Note The parallel port LPT1 must be used to write to the printer 3 No action required The printer is receiving the new image program 4 No action required The program has been received and verified now Flash memory is cleared of the previous application 5 No action required The new program is being written into...

Страница 72: ...ce The printer could not successfully erase Flash memory The possible cause is defective Flash memory Try the download again however if the problem continues call for service The printer could not successfully write the program into Flash memory A possible cause is defective Flash memory Try the download again however if the problem continues call for service Application Firmware downloaded was no...

Страница 73: ... Download the desired version onto your computer s hard drive To update the Boot Loader Program Boot Loader Update Procedure Step Displayed Message Operator Action Comment s 1 Using the DOS copy command where filename is the program to be loaded and lpt1 is the selected interface port enter the following copy filename lpt1 As an example this would be entered as copy boottb99_0209 bs lpt1 where lpt...

Страница 74: ...64 J693 ...

Страница 75: ...e correct type for the application Try setting the Parallel Port Direction to Uni Directional some host computers are not bi directional compatible See Section 4 1 5 Display is blank but the READY indicator is On The display contrast may set too low Press and hold the MENU key for 10 seconds or until the display reappears Erratic printing strange characters instead of label formats print The print...

Страница 76: ...the dimensions of the label all row column values must allow enough space for the height length of the characters and bar codes to be printed within the format size The available memory may have been exceeded by the memory requirement of the label format Try reducing the memory allocated to either the internal module or scaleable font caches see System Settings Memory Settings Section 4 1 4 Missin...

Страница 77: ... If an image is on the used ribbon y Verify that the ribbon was properly loaded per Section 3 3 y If it was properly loaded the wrong ribbon coating configuration was used Clean the printhead see Section 5 5 1 Use only Pitney Bowes ribbons If no image is on the used ribbon Run any Quick Test label see Section 4 3 If an image printed then check the protocol and port settings for both the printer an...

Страница 78: ...combination may not be compatible see Section 2 1 The Printhead Leveling Cam may be incorrectly adjusted see Section 5 3 1 The Platen Roller may be dirty or worn see Section 5 5 2 The Printhead Burn Line may need adjusting see Section 5 3 2 Skips labels when printing The printer may need calibration see Section 5 1 and 5 2 The Media Sensor may be slightly out of position readjust the position see ...

Страница 79: ...owing two tables including a brief description of each and possible solution s Note After the printer enters a fault condition the fault must be corrected and then FEED key must be pressed to clear the condition Fault Messages Displayed Message Description Possible Solution s The printer has detected an analog to digital circuit converter failure Try cycling the printer power Off and On If the fau...

Страница 80: ...e Section 5 2 The printer has determined that the media is not correctly positioned to print Press and hold the FEED key for 4 seconds see Section 5 1 Calibration may also be needed See Section 5 2 The printer has detected a problem in the print logic Try cycling the printer power Off and On If the fault does not clear call for service The system has detected a RAM failure Try cycling the printer ...

Страница 81: ... ribbon take up hubs for obstructions that may be stopping movement 3 Ensure that the ribbon supply core fits snugly on the ribbon supply hub 4 Ensure that the media and paper combination is correct 5 Perform a Level 2 Reset Section 4 0 6 and then a Positioning Calibration Section 5 1 The printer has detected a problem applying the printhead heat strobe Try cycling the printer power Off and On If ...

Страница 82: ... media may not be properly loaded Reload media and ensure that the Media Guide is positioned properly see Section 3 1 4 The label may be longer than the default value for maximum length Check the Media Settings Maximum Label Length see Section 4 1 1 5 The Media Sensor may be obstructed Check and carefully remove any obstruction labels paper dust adhesive etc If media is not moving The printhead ma...

Страница 83: ...voltage has been lost The host has pending configuration changes that will not take effect until a host reset command is issued To save changes send a host reset command in DPL or to discard changes perform a front panel reset see Section 4 0 6 The printer has detected a low operating voltage A possible low or fluctuating line voltage level Try moving the printer to another outlet If this conditio...

Страница 84: ... handshaking problems if they exist Handshaking problems are identified by sections of missing data in the character string To begin go to the Diagnostics menu and enable Hex Dump Mode see Section 4 1 6 Exit the menu save changes and returning to the READY mode Now all data sent to the printer will now be output in hexadecimal code along with the printable ASCII equivalents The figure below is a s...

Страница 85: ...axiCode modes 2 3 PDF417 Data Matrix and QR Code Fonts 9 Bit Mapped Fonts rotatable 0 90 180 270 degrees CG Triumvirate Scalable Font CG Triumvirate Condensed Bold Scalable Font Communications Interfaces EIA RS 232 DB 25 Serial and IEEE 1284 Compliant Parallel Serial Data Rates 2400 4800 9600 19 2K and 38 4K baud Handshaking Xon Xoff CTS DTR Parity Even Odd or None Stop Bits 1 or 2 Data Bits 7 or ...

Страница 86: ...m Weight 45 lbs 20 5 kg Printing Specifications Printing Type Direct Thermal or optional Thermal Transfer Print Speed 2 8 IPS 50 8 203 2 mmps Printhead Resolution 203 DPI 8 dots mm Nominal Dot Size 0043 x 0052 109mm x 132mm Printhead Protection Type Thermistor Sensor Temporary shutdown of printing occurs upon over temperature detection printing resumes automatically after cool down SDRAM Memory 8 ...

Страница 87: ... 108 6C Ctrl M CR 13 0D 45 2D M 77 4D m 109 6D Ctrl N SO 14 0E 46 2E N 78 4E n 110 6E Ctrl O SI 15 0F 47 2F O 79 4F o 111 6F Ctrl P DLE 16 10 0 48 30 P 80 50 p 112 70 Ctrl Q DC1 17 11 1 49 31 Q 81 51 q 113 71 Ctrl R DC2 18 12 2 50 32 R 82 52 r 114 72 Ctrl S DC3 19 13 3 51 33 S 83 53 s 115 73 Ctrl T DC4 20 14 4 52 34 T 84 54 t 116 74 Ctrl U NAK 21 15 5 53 35 U 85 55 u 117 75 Ctrl V SYN 22 16 6 54 3...

Страница 88: ...3 CB Ù 235 EB î 140 8C 1 4 172 AC 204 CC y 236 EC ì 141 8D 173 AD 205 CD Y 237 ED Ä 142 8E 174 AE 206 CE 238 EE Å 143 8F 175 AF 207 CF 239 EF É 144 90 176 B0 Ò 208 D0 240 F0 Æ 145 91 177 B1 D 209 D1 241 F1 Æ 146 92 2 178 B2 Ê 210 D2 242 F2 ô 147 93 3 179 B3 Ë 211 D3 3 4 243 F3 ö 148 94 180 B4 È 212 D4 244 F4 ò 149 95 Á 181 B5 213 D5 245 F5 û 150 96 Â 182 B6 Í 214 D6 246 F6 ù 151 97 À 183 B7 Î 215 ...

Страница 89: ...command These fonts are non proportional monospaced each character takes the same amount of space for printing The Triumvirate font number 9 is a proportional font each character will take up a different amount of space when printed Font Valid ASCII Characters 0 32 127 1 32 168 171 172 225 2 32 168 171 172 225 3 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 4 32 35 38 40 58 65 9...

Страница 90: ...ont 2 18 10 2 Font 3 27 14 2 Font 4 36 18 3 Font 5 52 18 3 Font 6 64 32 4 Font 7 32 15 5 Font 8 28 15 5 Font 0 96 character alphanumeric upper and lower case Font 1 145 character upper and lower case alphanumeric with descenders and ascenders Font 2 138 character alphanumeric upper and lower case Font 3 62 character alphanumeric uppercase ...

Страница 91: ...J693 81 Font 4 62 character alphanumeric uppercase Font 5 62 character alphanumeric uppercase Font 6 62 character alphanumeric uppercase ...

Страница 92: ... 7 OCR A size I Font 8 OCR B size III Font 9 Internal Triumvirate font The number in the bar code height field sets the point sizes Larger point sizes can be obtained by increasing the height and width multipliers ...

Страница 93: ...65 90 I Codabar Varies No 36 43 45 58 65 68 J Interleaved 2 of 5 with a modulo 10 checksum Varies M 10 48 57 Numeric only K Plessey Up to 14 M 10 48 57 Numeric only Option is Last Character for Second M 11 Checksum L Interleaved 2 of 5 with a modulo 10 checksum shipping bearer bars 13 M 10 48 57 Numeric only M 2 digit UPC addendum 2 Yes 48 57 Numeric only N 5 digit UPC addendum 5 Yes 48 57 Numeric...

Страница 94: ...9 Bar Code B UPC A Bar Code C UPC E Bar Code D Interleaved 2 of 5 Bar Code E Code 128 Bar Code F EAN 13 Bar Code G EAN 8 Bar Code H Health Industry Bar Code HBIC Bar Code I Codabar Bar Code J Interleaved 2 of 5 w module 10 checksum ...

Страница 95: ...L Interleaved 2 of 5 w module 10 checksum and shipping bearer bars Bar Code M 2 Digit UPC addendum Bar Code N 5 Digit UPC addendum Bar Code O Code 93 Bar Code p Postnet Bar Code Q UCC EAN Code 128 Bar Code R UCC EAN Code 128 KMART NON EDI ...

Страница 96: ...86 J693 Bar Code S UCC EAN Code 128 Random Weight Bar Code T Telepen Bar Code u UPS MaxiCode Bar Code v FIM Bar Code z PDF 417 Bar Code W1c DataMatrix Bar Code W1d QR Code ...

Страница 97: ...4 MB No Optional Flash Card user addressable for graphics fonts and label formats Y 64 KB No Main PCB Flash reserved for EFIGS Z 4 MB No Optional Flash Card reserved for ILPC When power is removed from the printer stored data will be lost Print Resolutions and Maximum Widths Resolutions and Widths Maximum Print Width Model Printhead Resolution Inches Millimeters Factory Default Setting J693 203 do...

Страница 98: ...and Defaults Consult the Programmer s Manual for detailed information J693 Speed Range Default Setting Function IPS MMPS IPS MMPS Print 2 8 50 8 203 2 6 0 152 4 Feed 2 10 50 8 203 2 6 0 152 4 Reverse 2 4 50 8 101 6 4 0 101 6 ...

Страница 99: ...odule Y a 64KB Flash Module located on the Main PCB It is okay to download menu files generated for a lesser firmware revision to new firmware any messages that are not defined are displayed in English For the procedures below the printer will accept the menu downloads from any available port The language creation programs support Windows 95 Windows 98 Windows NT and Windows 2000 Required Software...

Страница 100: ...J693 Creating a Menu Language 1 Invoke Excel and open the gemmsglst xls file Excel opens the file and the following screen appears 2 Click the Enable Macro box and the following appears Continued next page ...

Страница 101: ...pasting fields could defeat this warning system B Two Line Messages Some of the message are displayed as two lines These are indicated in the comment fields C Comments This field can be modified with no effect 4 When editing has been completed highlight all of the columns you desire to create more than one language may be selected by pressing the letter above the column 5 Press the Generate DPL Fi...

Страница 102: ... Description Please select the entire column s or the desired language s by clicking on the column letter s After pressing the Generate DPL File s radio button the languages to convert were not correctly selected Message text may not exceed MAX xx designated characters for this MID The entered message exceeds the number of characters specified in column C You may not modify this number Advance Fil...

Страница 103: ...mory space Use the Pack Module feature see Section 4 1 3 or reload the FIGS file to free the space y Deletion of the selected language will set the printer to English y The total number of languages that the printer can now accept is limited to 10 but this number is dependent upon the size of each language translation The translation size will vary with the number of messages that are translated f...

Страница 104: ...94 J693 ...

Страница 105: ...ion The process through which sensor readings are entered into the printer for correct sensor function e g detection of a given media and TOF positioning character set The entire complement of alphanumeric symbols contained in a given font checksum An alphanumeric error detection method used in many bar code symbologies for informational security continuous media An uninterrupted roll or box of la...

Страница 106: ...ng commands used specifically for control of and label production in the printer A complete listing of commands can be found in the Programmer s Manual EFIGS English French Italian German Spanish and other multi language support as programmed for the printer s menu system and configuration label fan fold Media that is folded and stacked feed speed The speed at which the media moves under the print...

Страница 107: ...ia MMPS millimeters per second Metric measurement of printer speeds notched stock Media typically tag stock with holes or notches in the material that is used to signal the top of form The printer must be set to gap to use this media type perforation small cuts extending through the label and backing material to facilitate their separation Also referred to as perf print speed The speed at which th...

Страница 108: ...eveling cam adjustment roll media A form of media that is wound upon a cardboard core start of print The position on the label where the printing actually begins tag stock A heavy paper or synthetic printing material typically featuring a notch or black mark and without an adhesive backing thermal transfer The printing method that creates an image by transferring ink from a ribbon onto the media u...

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