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English
Troubleshooting
Check the following information before sending the product in for repairs.
Symptom
Cause
Action
An error occurred during the
display and operation of this
product.
The microcomputer in this
product is malfunctioning.
Press the reset button.
→
“ Part Names”
There may be issues with the
microSD card.
Format the microSD card.
→
“ This Product Settings” -
“Configurable Features” -
“Format SD Card”
A file that should have been
saved cannot be found.
If there is insufficient space in
the storage areas of the microSD
card, the files will be overwritten
in order from the oldest files.
We recommend that you back up
any important files you want to
keep.
→
“ Backing Up Recorded Files”
The product makes parking
mode files when you get in and
out of the vehicle.
The vibration when people get in and
out of the vehicle and the movement
of people are being detected.
Adjust the sensitivity of the
sensors to use for detection.
→
“ This Product Settings” -
“Configurable Features” -
“G-Sensor”
There are many videos where
nothing happens in the files
recorded while parked.
The sensitivity of impact
detection may not be
appropriate.
My vehicle was hit while parked,
but a video file wasn’t recorded.
An accident occurred during
driving, but a video file wasn’t
recorded.
The sensitivity of impact
detection may not be
appropriate.
Adjust the sensitivity of the
sensors to use for detection.
→
“ This Product Settings” -
“Configurable Features” -
“G-Sensor”
There’s no sound when I play a
video file.
The sound recording setting may
be OFF.
Check the sound recording
setting again.
→
“This Product Settings” -
“Configurable Features” -
“Microphone”
Button response is slow.
The microSD card may be worn
out.
Try formatting the SD card.
→
“ This Product Settings” -
“Configurable Features” -
“Format SD Card”
If the symptom does not resolve,
try a new microSD card.
A message prompting me to
format the microSD card is
appearing frequently.
Try a new microSD card.
Screen OFF and Wi-Fi OFF
process occurred after high
temperature warning screen
displayed with beep sound.
The temperature of the main unit
LCD is too high and needs to be
lowered by limiting product
functionalities.
Please wait until the LCD
temperature reaches the normal
and the product recovers
automatically.
The main unit shut down after
high temperature warning screen
displayed with beep sound.
The temperature of the main unit
LCD is too high and the unit needs
to be shut down to prevent failure.
Please wait until the LCD
temperature reaches the normal
and press the power button.
→
“ Part Names”