Troubleshooting
57
En
6
Problem
Check
Remedy
Is the IP address being
automatically configured?
The automatic configuration process takes time. Please wait.
The audio/video files
stored on components
on the network, such as
a computer, cannot be
played back.
Is Windows Media Player 11,
Windows Media Player 12, or
DLNA-compatible digital media
servers currently installed on
your computer?
Install Windows Media Player 11, Windows Media Player 12, or DLNA-
compatible digital media servers on your computer.
Are the audio files recorded in
MP3, WAV (LPCM only), MPEG-
4AAC, or WMA format?
Play back audio files recorded in MP3, WAV (LPCM only), MPEG-4 AAC,
or WMA. Note that some audio files recorded in these formats may not
be played back on this unit.
Are you attempting to play
back an MPEG-4 AAC file on
Windows Media Player 11?
Audio files recorded in MPEG-4 AAC cannot be played back on
Windows Media Player 11. Try using another server. Refer to the
operation manual supplied with your server.
The component
connected to the network
is not properly operated.
Is the device connected to the
network in the standby state or
sleep mode?
Try restarting the device connected to the network if necessary.
Is file sharing permitted on the
component connected to the
network?
Try changing the settings for the component connected to the network.
Has the folder stored on the
component connected to
the network been deleted or
damaged?
Check the folder stored on the component connected to the network.
Are network connections
restricted on the component
connected to the network?
Check the computer’s network settings, security settings, etc.
Cannot access Windows
Media Player 11 or
Windows Media Player 12.
In case of Windows Media Player
11: You are currently logged
onto the domain through your
computer with Windows XP or
Windows Vista installed.
In case of Windows Media
Player 12: You are currently
logged onto the domain through
your computer with Windows 7
installed.
Instead of logging onto the domain, log onto the local machine.
Audio/Video playback is
undesirably stopped or
disturbed.
Was the audio or video file that
is currently playing recorded
in a format that can be played
with the unit?
y
Check whether the audio file was recorded in a format supported by
this unit.
y
Check whether the folder has been damaged or corrupted.
Even audio files listed as playable on this unit may sometimes not be
played back or displayed.
Is the LAN cable disconnected? Connect the LAN cable properly.
Is there heavy traffic on the
network with the Internet
being accessed on the same
network?.
Use 100BASE-TX to access the components on the network.
Is there a connection routed
through a wireless LAN on the
same network?
y
There may be a shortage of bandwidth on the 2.4 GHz band used by
the wireless LAN. Make wired LAN connections not routed through a
wireless LAN.
y
Install away from any devices emitting electromagnetic waves on the
2.4 GHz band (microwave ovens, game consoles, etc.). If this does not
solve the problem, stop using other devices that emit electromagnetic
waves.
Wireless LAN
Problem
Check
Remedy
Network cannot be
accessed via wireless
LAN.
Are the unit and wireless LAN
router etc. too far apart, or is
there an obstacle between
them?
Improve the wireless LAN environment by taking steps such as moving
the unit and wireless LAN router etc. closer together.
Is a microwave oven or
other device generating
electromagnetic waves near
the wireless LAN environment?
Use the unit in a place away from microwave ovens or others device
generating electromagnetic waves.
Avoid using devices generating electromagnetic waves as much as
possible when using the unit with a wireless LAN.
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