Appendix
65
Engb
Problems with the phone screen
Symptom
Cause
Action
Dialling is impossible
because the touch panel
keys for dialling are
inactive.
Your phone is out of range
for service.
Retry after re-entering the range
for service.
The connection between
the mobile phone and this
product cannot be estab-
lished now.
Perform the connection process.
Problems with the Application screen
Symptom
Cause
Action
A black screen is
displayed.
While operating an applica-
tion, the application was
ended on the smartphone
side.
Press the
HOME
button to display
the Top menu screen.
The smartphone OS may be
awaiting screen operation.
Stop the vehicle in a safe place
and check the screen on the
smartphone.
The screen is displayed,
but operation does not
work at all.
An error has occurred.
Park your vehicle in a safe place,
and then turn off the ignition switch
(ACC OFF). Subsequently, turn the
ignition switch to on (ACC ON)
again.
When an Android device is con-
nected, disconnect the Bluetooth
connection from this product and
then reconnect it.
The smartphone was not
charged.
Charging stopped because
the temperature of the
smartphone rose due to
prolonged use of the smart-
phone during charging.
Disconnect the smartphone from
the cable, and wait until the smart-
phone cools down.
More battery power was
consumed than was gained
from charging.
This problem may be resolved by
stopping any unnecessary services
on the smartphone.
Error messages
When problems occur with this product, an error message appears on the display. Refer to
the table below to identify the problem, then take the suggested corrective action. If the error
persists, record the error message and contact your dealer or your nearest Pioneer service
centre.
Common
Message
Cause
Action
AMP Error
This product fails to oper-
ate or the speaker connec-
tion is incorrect; the protec-
tive circuit is activated.
Check the speaker connection.
If the message fails to disappear
even after the engine is switched
off/on, contact your dealer or an
authorised Pioneer Service Station
for assistance.
Product overheat.
System will be shut
down automatically in
1 minute. Restart the
product by ACC-Off/
On may fix this prob-
lem. If this message
keep showing up, it
is possible that some
problem occured in the
product.
The temperature is too high
for this product to operate.
Follow the instructions displayed
on the screen. If this does not solve
the problem, contact your dealer or
an authorised Pioneer Station for
assistance.
Disc
Message
Cause
Action
Reference
Error-02-XX/FF-FF
The disc is dirty.
Clean the disc.
The disc is scratched.
Replace the disc.
The disc is loaded upside
down.
Check that the disc is loaded
correctly.
There is an electrical or
mechanical error.
Press the
RESET
button.
6
Different Region Disc
The disc does not have the
same region number as
this product.
Replace the DVD with one bearing
the correct region number.
Unplayable Disc
This type of disc cannot be
played on this product.
Replace the disc with one that can
be played on this product.
Unplayable File
This type of file cannot be
played on this product.
Select a file that can be played.
69, 74
Skipped
The inserted disc contains
DRM protected files.
The protected files are skipped.
Protect
All the files on the inserted
disc are embedded with
DRM.
Replace the disc.
TEMP
The temperature of this
product is outside the
normal operating range.
Wait until this product returns to
a temperature within the normal
operating limits.
This DivX rental has
expired.
The inserted disc contains
expired DivX VOD content. Select a file that can be played.
