9
LIMITED WARRANTY:
What Is Covered
Your Pinnacle
®
subwoofer features a limited warranty as follows. The subwoofer driver(s) and all assembly
and construction aspects are covered by this warranty for a period of seven (7) years from the date of original
purchase. Your subwoofer amplifier is covered by this warranty for a period of two (2) years from the date of
original purchase. The warranty covers all necessary parts and labor to return the subwoofer to proper
working order. Cabinet surfaces, grille assembly, and other exterior parts subject to normal wear and tear are
not covered except where an inherent structural defect becomes evident.
Parts replacement and labor will be performed at the discretion of Pinnacle Loudspeakers and will be provided
free of charge unless (in the opinion of our service department, service representatives, or engineering
department) the system has failed due to abuse or negligent operation.
What Is Not Covered
This warranty will be void and no free services performed if we or any party acting as our agent determines
that the system has had any of its elements (amplifier, woofer, etc.) removed or tampered with in any way
whatsoever. Furthermore, if your subwoofer is not found to be defective a service charge will be levied. In
either case the minimum charge will be $30.00. An additional charge will be applicable for same day service
where possible and this charge will always be in effect even if the actual parts and labor are covered by this
warranty. Pinnacle Loudspeakers reserves the right to make the final determination of whether or not the
system has been damaged by abuse or negligent operation.
To Obtain Service
To obtain service under this warranty, either contact your Pinnacle
®
dealer or us directly at (516) 576-9052 or
[email protected]. You may also write us at 1 Fairchild Court, Suite 140, Plainview, NY 11803.
If you ship your subwoofer you are responsible for packing and shipping insurance. The freight must be
prepaid. We will, however, pay return freight charges on any returned subwoofer that qualifies for in-warranty
service. Sorry, we cannot accept any collect freight charges. You must include a note, attached to the unit,
with your name, phone number or email address, and return shipping address (no Post Office boxes),
indicating the nature of the problem you are experiencing. For warranty service you must also include a copy
of your sales receipt. YOU MUST FIRST CONTACT US FOR THE CUSTOMER SERVICE SHIPPING
ADDRESS IN YOUR AREA IF YOUR DEALER IS NOT EQUIPPED FOR THIS SERVICE. Please be sure to
pack any items you ship us carefully since we cannot be held responsible for damages incurred during
shipping.
This warranty may be transferred to a subsequent owner.
SAVE YOUR ORIGINAL SHIPPING CARTON AND PACKING MATERIALS, AS WELL AS THIS WARRANTY
AND YOUR SALES RECEIPT. YOU WILL NEED THEM TO OBTAIN SERVICE UNDER THE PROVISIONS
OF THIS LIMITED WARRANTY.