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App User Manual
Wi-Fi Switch Modular
PINC Technology
Page 23 of 23
3.17 Failure Scenario
Q: Why my device stays
“
Offline
”
?
A: The newly added device needs 1
–
2mins to connect Wi-Fi and network. If it stays offline for a long
time, please judge these problems by the blue Wi-Fi indicator status:
1. The blue Wi-Fi indicator quickly flashes once per second, which means that the switch failed to
connect your Wi-Fi:
①
Maybe you have entered a wrong Wi-Fi password.
②
Maybe there's too much distance between the switch your router or the environment causes
interference, consider getting close to the router. If failed, please add it again.
③
The 5G Wi-Fi network is not supported and only supports the 2.4GHz wireless network.
④
Maybe the MAC address altering is open. Please turn it off. 2. Blue indicator quickly ashes twice
per second, which means your device has connected to Wi-Fi but failed to connect to the server. Ensure
a steady enough network. If double
ash occurs frequently, which means you access an unsteady
network, not the product problem. If the network is normal, try to press the
“
Reset Button
”
or turn
off the power to restart the switch.