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8
W
ARRANTY
C
ONDITIONS
1.
Photon Systems Instruments, Ltd. (PSI) warrants all its instruments to be free from defects in materials or workmanship
for a period of
one year
from the date of invoice/shipment from PSI. Warranty term for the European Union member states
is
two years
.
2.
If at any time within this warranty period the instrument does not function as warranted, return it and PSI will repair or replace
it
at no charge
. The customer is responsible for shipping and insurance charges (for the full product value) to PSI. PSI is responsible
for shipping and insurance on return of the instrument to the customer.
3.
No warranty will apply to any instrument that has been (i) modified, altered, or repaired by persons unauthorized by PSI; (ii)
subjected to misuse, negligence, or accident; (iii) connected, installed, adjusted, or used otherwise than in accordance with the
instructions supplied by PSI.
4.
The warranty is return-to-base only, and does not include on-site repair charges such as labor, travel, or other expenses
associated with the
repair or installation of replacement parts at the customer’s site.
5.
PSI repairs or replaces the faulty instruments as quickly as possible; maximum time is one month.
6.
PSI will keep spare parts or their adequate substitutes for a period of at least five years.
7.
Returned instruments must be packaged sufficiently so as not to assume any transit damage. If damage is caused due to
insufficient packaging, the instrument will be treated as an out-of-warranty repair and charged as such.
8.
PSI also offers out-of-warranty repairs. These are usually returned to the customer on a cash-on-delivery basis.
9.
Wear & Tear Items
are excluded from this warranty. The term
Wear & Tear
denotes the damage that naturally and inevitably
occurs as a result of normal use or aging even when an item is used competently and with care and proper maintenance.
10.
Some PSI instruments use accessories made by other manufacturers. In such case, these accessories may be covered by
a different warranty period.
11.
Contact us at
in case of any support with the assembly and installation of the device is needed.
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