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34

5. Troubleshooting

5.1 Testing the audio transmission

If you cannot hear the sound from the audio source 
(e.g. TV), proceed as follows. 

Test the connection of the streamer to the hearing aids

J

 Use the streamer’s demo mode as described in the 

streamer’s user guide to find out if the streamer and 
the hearing aids are set up correctly.

J

 If this fails, ask your hearing care professional to 

configure your streamer for your hearing aids first.

Test the connection of TVLink 

II

 to the streamer

J

 Switch on and wear the streamer correctly.

J

 Switch off the TVLink 

II

 first, then  

press the basestation volume  
down and power button  
simultaneously until the main  
status light starts to blink in  
different colors.

J

 The streamer and the TVLink 

II

 should connect now 

(blue/green or blue/red blinks), and you hear a sound 
test melody through your hearing aids.

1. 2.

Содержание TVLink II

Страница 1: ...User Guide PhonakTVLink II ...

Страница 2: ...ot 10 3 3 Connecting the cables 11 3 4 Charging the streamer 19 3 5 Pairing TVLink II and the streamer 20 4 Daily use 24 4 1 Wearing the streamer 24 4 2 Connecting the devices 25 4 3 Adjusting the volume 28 4 4 Streaming pause and resume 30 4 5 TVLink II and phone calls 31 4 6 Switching off devices 32 4 7 Understanding the indicator light 33 ...

Страница 3: ...5 2 Questions and answers 37 6 Service and warranty 40 6 1 Local warranty 40 6 2 International warranty 40 6 3 Warranty limitation 41 7 Compliance information 42 8 Information and explanation of symbols 46 9 Important safety information 50 10 Important notice 55 ...

Страница 4: ...I will use the TVLink II along with the following streamer c ComPilot c ComPilot II c ComPilot Air II ...

Страница 5: ...our TV and other entertainment or communication devices Please read this user guide carefully to discover how to benefit from all the features of your TVLink II If you have any questions please consult your hearing care professional or go to www phonak us com tvlink Phonak life is on www phonak us com 1 Welcome CE mark applied 2014 0560 ...

Страница 6: ...hearing aids to a TV or any other audio source It sends audio signals wirelessly to the hearing aids up to 30 meters 100ft It also serves as a charging cradle for the Phonak streamer The system consists of three main elements Your hearing aids a Phonak streamer and the TVLink II basestation TVLink II ...

Страница 7: ...basestation Hearing aid Up to 30 meters 100 ft The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Phonak is under license ComPilot or ComPilot II are also compatible ...

Страница 8: ...n Buttons A Volume down B Power on off and main indicator light C Volume up D Pairing Inputs E Power supply F Digital audio optical G Digital audio coaxial H Analog audio 3 5 mm Others I Audio indicator lights J Exchangable charging slot B A C E D H I F J G ...

Страница 9: ...ountry US UK AUS EU J Firstly insert the top round end of the adapter into the round corner of the power supply J Click the bottom end of the adapter in to lock it into place J To remove first pull back the tab on the power supply J Pull the adapter upwards to remove it 3 Getting started ...

Страница 10: ...ed with the charging slot for Phonak ComPilot Air II clip on streamer If you have ComPilot or ComPilot II change the slot using a Phillips head screwdriver no 1 J Unscrew the bottom screw Lift the charging slot as shown J Insert the other slot completely Insert and gently tighten the screw ...

Страница 11: ...cting the cables Connect the power supply J Place TVLink II next to your TV or sound source Connect the mini USB plug of the power supply to the power input of the TVLink II Plug the power supply into a wall socket ...

Страница 12: ...rts 3 different audio input formats For best results we recommend to use the optical or coaxial connection if available on your audio device Please ensure to always connect TVLink II to the audio output of the audio source Optical Toslink Digital signal Fiber optic cable Coaxial Digital signal RCA cable Analog Analog signal 3 5 mm plug ...

Страница 13: ...d a signal is present TVLink II automatically selects the best possible input in the following order 1 Optical 2 Coaxial 3 Analog Even if the optical and coaxial cable are a single wire the signal is in stereo TVLink II shows the selected input by an orange audio indicator light Input selected Input selected and audio available B 3 1 ...

Страница 14: ...Unpack the cable labeled Optical J Remove the protection caps from the plugs J Connect one end of the optical cable into the Optical input of TVLink II and the other end into the optical output of your TV Now proceed with the charging of the streamer on page 19 3 Getting started ...

Страница 15: ...able J Unpack the cable labeled Coaxial orange plugs J Connect one end of the coaxial cable into the Coaxial input of TVLink II and the other end into the coaxial also known as digital out S P DIF output of your TV Now proceed with the charging of the streamer on page 19 ...

Страница 16: ...ilable J Unpack the cable labeled Analog RCA Cinch J Connect the 3 5 mm plug into the Analog input of the TVLink II Connect the red and white plugs to the matching red and white output sockets on your TV Now proceed with the charging of the streamer on page 19 3 Getting started ...

Страница 17: ...tion 4 Connecting to the headset socket J Unpack the cable labeled Analog 3 5 mm J Connect the stereo plug into the Analog input of the TVLink II Plug the other end into the headset output socket of your TV ...

Страница 18: ... to the headset socket of your TV you are able to adjust the volume via your TV remote control Some TVs will switch off their loudspeakers when using the headset socket the TV will not be audible for other people 3 Getting started ...

Страница 19: ...amer J Ensure the charging slot fits the Phonak streamer see chapter 3 2 J Insert the streamer gently into the charging slot of TVLink II Ensure the integrated plug is placed in the streamer charging socket correctly ComPilot Air II ComPilot ComPilot II Charging is complete when the streamer s indicator light turns solid green ...

Страница 20: ...fully charge the streamer is 90 minutes We recommend that the streamer is switched off while charging 3 5 Pairing TVLink II and the streamer If you have received the TVLink II and the Phonak streamer together in a complete set they are paired already and you may move on to page 24 If they were purchased separately they must first be paired with each other ...

Страница 21: ... streamer into pairing mode Either ComPilot Air II J Switch on while pressing the volume up button at the same time Or ComPilot II J Switch on first Press the connect and volume up buttons at the same time for 2 sec ...

Страница 22: ...d by a rapidly blinking blue main indicator light To manually start pairing mode J Switch TVLink II on J Press the pairing button on the back and the main indicator light will start rapidly blinking blue J Make sure TVLink II and the streamer are within 1 meter 3 ft range TVLink II will remain in pairing mode for two minutes or until the pairing has been completed ...

Страница 23: ...ut usually occurs within a few seconds The TVLink II basestation can be paired to a maximum of 4 streaming devices A fifth pairing will replace the first paired device Two devices only need to be paired once They remain paired after switching off and will automatically connect after being switched on again ...

Страница 24: ...honak streamer at the same time Streaming to multiple receiving streamers is not possible 4 1 Wearing the streamer J Wear the streamer as shown and switch it on With ComPilot or With ComPilot Air II ComPilot II For a more detailed explanation of the streamers refer to the streamer s user guide ...

Страница 25: ...ing aids are switched on and worn correctly J Make sure the streamer and TVLink II are within 1 meter 3 ft range and the audio source e g TV is on J Switch both devices on J The indicator lights will turn green first J Wait until the indicator lights turn solid blue This may take up to 30 seconds but usually occurs within a few seconds ...

Страница 26: ...ops the Bluetooth audio transmission to the streamer after 5 minutes Its main indicator light will blink green The distance between TVLink II and the streamer can be up to 30 m 100 ft Line of sight between your streamer and the TVLink II is not required However interference in the environment by walls or furniture may reduce the operating range 4 Daily use of the Phonak TVLink II ...

Страница 27: ...aids It may take up to 10 seconds until the streaming resumes Both streaming light indicators should be solid blue during streaming If the TVLink II main indicator light blinks green make sure the audio input to the TVLink II is properly connected is green make sure the streamer is switched on and the devices are paired chapter 3 5 blinks blue you are in paused mode Press the streamer main button ...

Страница 28: ...rough the hearing aids is comfortable To fine tune the overall volume of the hearing aids and the TVLink II you may use the streamer s volume buttons J to increase the volume J to decrease the volume To reduce surrounding sounds J Press and hold 2 sec for more reduction J Press and hold 2 sec to return to the original hearing aid volume 4 Daily use of the Phonak TVLink II ...

Страница 29: ...emote control to adjust the volume via the TV directly Please refer to the TV user guide for more details on setting the TV volume If your TV is connected to a satellite receiver or a set top box make sure the volumes of these additional devices are set to a 75 level for best audio quality results ...

Страница 30: ...eamer press the main button When paused J The indicator lights will blink blue on both devices J Your hearing aids will switch back to the most recent hearing aid program J The hearing aid programs cannot be changed during streaming or when paused To resume the streaming press the streamer main button again or ...

Страница 31: ...ted to your cell phone you can still receive phone calls even when using TVLink II In case of an incoming call the streamer automatically stops transmitting the audio signal from your TVLink II and sends the signal from your cell phone to your hearing aids click click or ...

Страница 32: ...nce you hear the ringtone through your hearing aids Press the main button again and the phone call will be ended 4 6 Switching off devices J To end the transmission of the audio signal switch off TVLink II by pressing the on off button 4 Daily use of the Phonak TVLink II ...

Страница 33: ...nformation Solid green Switched on Blink green On but no audio input Rapid blink Pairing mode blue Solid blue Streaming Blink blue Pause mode Multi color Test mode see chapter 5 1 blinking For a more detailed explanation of the streamer indicator lights please refer to the streamer s user guide ...

Страница 34: ... correctly J If this fails ask your hearing care professional to configure your streamer for your hearing aids first Test the connection of TVLink II to the streamer J Switch on and wear the streamer correctly J Switch off the TVLink II first then press the basestation volume down and power button simultaneously until the main status light starts to blink in different colors J The streamer and the...

Страница 35: ... buttons is pressed Test the cable connections If you were able to hear the test melody from TVLink II but you cannot hear the sound from the TV there is a problem with the cable connection J Ensure the audio cable is completely plugged in J Ensure you connected the cable to an output and not an input J Try a different cable J Try a different output socket of the TV The basestation main indicator ...

Страница 36: ... status to the streamer Example Red blue red blue etc Streaming test sound no audio input detected on the TVLink II Color codes Red No audio input on TVLink II Green Audio input detected on TVLink II Orange Searching for streamer Blue Streaming test sound to streamer 5 Troubleshooting ...

Страница 37: ...etooth pairing mode Only one of the blue indicator lights turned solid blue J One of the devices is connected to another Bluetooth device Both indicator lights are solid blue but I cannot hear the TV J The streamer is out of range of the hearing aids What to do J Switch on devices J Pair devices page 20 J Pair devices page 20 J Make sure to switch off all other Bluetooth devices except the streame...

Страница 38: ...r streamer and hearing aids J Make sure all devices are switched on J Repeat chapter 3 3 J Make sure TV is not muted J Select a 75 volume level on the TV set J Make sure the audio cable uses an OUT port J Indicated by blue blinking status lights on both devices A short press of the streamer main button will resume J Bring devices closer to each other 30 meters 100 ft is the maximum in free field J...

Страница 39: ...TVLink II is connected to the optical coaxial RCA Cinch or the SCART socket of your TV adjust the volume by using the basestation volume buttons J If the TVLink II is connected to the headset output of the TV you alternatively must adjust the volume using the TV volume control J Adjust volume of your satellite receiver or set top box J Adjust the volume using the streamer volume buttons J Choose a...

Страница 40: ...nal warranty Phonak offers a one year limited international warranty valid as of the date of purchase This limited warranty covers manufacturing and material defects The warranty is valid only if proof of purchase is shown The international warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods ...

Страница 41: ...rom improper handling or care exposure to chemicals immersion in water or undue stress Damage caused by third parties or non authorized service centers renders the warranty null and void This warranty does not cover any services performed by a hearing care professional in his her office Serial number Date of purchase ...

Страница 42: ... of the Radio and Telecommunications Terminal Equipment Directive 1999 5 EC The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www phonak us com worldwide locations Australia Supplier Code Number N15398 New Zealand Supplier Code Number Z1285 ...

Страница 43: ...rference that may cause undesired operation Notice 2 Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and ICES 003 of Industry Canada These limits are designed to provide reasona...

Страница 44: ...mful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures J Reorient or relocate the receiving antenna J Increase the separation between the device and receiver J Connect the device into an outlet on a circuit different from that to which the recei...

Страница 45: ...is granted pursuant to the Japanese Radio Law 電波法 and the Japanese Telecommunications Business Law 電気通信事業法 This device should not be modified otherwise the granted designation number will become invalid More details can be found in the data sheet which can be downloaded from www phonak us com tvlink ...

Страница 46: ... the requirements of the R TTE Directive 1999 5 EC on Radio and Telecommunication Terminal Equipment The numbers after the CE symbol are the numbers of consulted certified bodies under the above mentioned directives This device is a class 2 device and can be operated in the EU member states without restrictions for indoor use but must not be operated outdoors in France 8 Information and explanatio...

Страница 47: ...to pay attention to the relevant warning notices in this user guide EMC and radio communications compliance label Australia The device is designed such that it functions without problems or restrictions if used as intended unless otherwise noted in this user guide Indicates the device manufacturer as defined in EU Directive 93 42 EEC ...

Страница 48: ...tion up to 90 non condensing Humidity storage 0 to 70 if not in use Humidity operation 90 non condensing Atmospheric pressure 500hPa to 1100hPa Temperature transport and storage 20 to 60 Celsius 4 to 140 Fahrenheit Temperature operation 0 to 40 Celsius 32 to 104 Fahrenheit ...

Страница 49: ...aste disposal sites intended for electronic waste or give your device to your hearing care professional for disposal Proper disposal protects the environment and health The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Phonak is under license Other trademarks and trade names are those of their respective owners ...

Страница 50: ...aring care professional Dispose of electrical components in accordance with your local regulations by Phonak AG Changes or modifications to any of the devices that were not explicitly approved by Phonak are not permitted External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards Only use accessories approved by Phonak AG 9 Important safety i...

Страница 51: ...his may damage your equipment Do not use the device in explosive areas mines or industrial areas with danger of explosions oxygen rich environments or areas where flammable anesthetics are handled or where electronic equipment is prohibited Opening the device might damage it If problems occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user gu...

Страница 52: ...V top Protect devices from excessive shock and vibration Clean devices using a damp cloth Never use household cleaning products washing powder soap etc or alcohol to clean them Never use a microwave or other heating devices to dry any of the devices The digitally coded inductive transmission technology used in these devices is extremely reliable and experiences virtually no interference from other...

Страница 53: ...per operation X ray radiation CT or MRI scans may destroy or adversely affect the correct functioning of the devices Do not use these devices in areas where electronic equipment is prohibited Other important information High powered electronic equipment larger electronic installations and metallic structures may impair and significantly reduce the operating range ...

Страница 54: ...54 Notes ...

Страница 55: ...nada RF radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter 10 Important notice ...

Страница 56: ...www phonak us com 029 0313 03 2014 10 Printed in USA Phonak AG All rights reserved Phonak LLC 4520 Weaver Parkway Warrenville IL 60555 0560 ...

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