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4 Service and support
4.1 Frequently asked questions
In this chapter you will find answers to the most frequently
asked questions about your universal remote control.
4.1.1 Setup
I cannot enter setup mode.
Battery level too low or battery lifetime came to an end.
• Replace the batteries. See chapter
2.1
.
After replacing the batteries, test if the remote control
still operates your devices. If it does not, you have to set
up the remote control again. For this refer to chapter
2.2
.
The brand code for my device is missing in the ‘Shortlist of
brands’ in the Quick Start Guide.
The ‘Shortlist of brands’ only mentions the most common TV,
VCR and DVD brands.
• You will find a complete brand list on page 14-24 of this
user manual.
•
Use ‘9999’ as 4-digit code in case you cannot find your brand
in the complete brand list. Note that using ‘9999’ may result
in a long setup (up to 15 minutes).
My TV turns OFF in step
4
but does not turn ON again in
step
5
.
TVs of some brands (e.g. Panasonic) only switch ON after
a long press on one of the digit buttons. After a long button
press in setup mode the remote control will start trying to
improve the button (see chapter
2.2.2
) instead of switching
ON the TV.
• In this case, switch ON the TV manually or use the
original remote control for this. Continue with step
6
.
After successfully completing setup, the remote control
will switch ON the TV with a long button press on one
of the digit buttons, just as your original remote control.
After setup, not all buttons work as expected.
• Try improving the button(s). See chapter
2.2.2
.
How do I set the remote control for combo devices
(TV/VCR, TV/DVD, DVD/VCR, etc)?
Some combo devices require you to set up two different
source selection buttons to control both parts of the combo
device. For example, if you have a TV/DVD combo, you might
need to set up the remote control for both TV and DVD to
operate your TV/DVD combo.
4.1.2 Operation
The remote control does not wake up anymore.
Battery level too low or battery lifetime came to an end.
• Replace the batteries. See chapter
2.1
.
After replacing the batteries, test if the remote control
still operates your devices. If it does not, you have to set
up the remote control again. For this refer to chapter
2.2
.
The device I want to operate does not respond at all/does
not respond to all of the button commands.
• Check if the buttons you press are available on the
original remote control of the device.
• Try improving buttons. See chapter
2.2.2
.
Wrong code selected during setup.
• Set up the remote control again for the device. Always
test if the device responds, before leaving setup mode.
It may be that the buttons that you are trying to use have a
different naming on the original remote control.
• Try out all buttons to find the one(s) you need.
The Teletext buttons do not work.
• Find out whether your TV is equipped with Teletext.
• Try improving the Teletext buttons. See chapter
2.2.2
.
• Check whether you are using the correct button to
switch on Teletext. For TV this is the
button.
Ser
vice
and
suppor
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