32
Problem
Why it happened
What to do
The Sensor
Device shows the
following screen:
An error occured in
the Sensor Device
Do not use NightBalance. Contact
your distributor, or customer
service (see page 43), and
mention the error number that
your Sensor Device shows.
My sleep data is not visible in
the Philips NightBalance app.
The Sensor
Device has not
yet synchronized
with the Philips
NightBalance app.
Synchronize the Sensor Device
with your smartphone. Follow the
instructions on page 27.
The app does not
show data from the
Analysis Phase (day
1-2 of therapy).
Sleep for a few days with the
Sensor Device, synchronize the
sleep data (see pages 27-28) and
come back to the app.
Short naps (<2
hours) are excluded
from any data
calculations and
visualizations.
Sleep for a full night (>2 hours)
with the Sensor Device and
synchronize the Sensor Device
with your smartphone.
Troubleshooting
