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8.Customer care and warranty

8.  Customer care and 

warranty

8.1  Philips’ Flat Panel Monitors 

Pixel Defect Policy

Philips strives to deliver the highest 
quality products. We use some 
of the industry's most advanced 
manufacturing processes and practice 
stringent quality control. However, 
pixel or sub pixel defects on the TFT 
Monitor panels used in flat panel 
monitors are sometimes unavoidable. 
No manufacturer can guarantee that 
all panels will be free from pixel 
defects, but Philips guarantees that 
any monitor with an unacceptable 
number of defects will be repaired 
or replaced under warranty. This 
notice explains the different types of 
pixel defects and defines acceptable 
defect levels for each type. In order to 
qualify for repair or replacement under 
warranty, the number of pixel defects 
on a TFT Monitor panel must exceed 
these acceptable levels. For example, 
no more than 0.0004% of the sub 
pixels on a monitor may be defective. 
Furthermore, Philips sets even higher 
quality standards for certain types or 
combinations of pixel defects that are 
more noticeable than others. This policy 
is valid worldwide.

Sub pixels 

Pixels

Pixels and Sub pixels 
A pixel, or picture element, is composed 
of three sub pixels in the primary colors 

of red, green and blue. Many pixels 
together form an image. When all sub 
pixels of a pixel are lit, the three colored 
sub pixels together appear as a single 
white pixel. When all are dark, the three 
colored sub pixels together appear as a 
single black pixel. Other combinations 
of lit and dark sub pixels appear as 
single pixels of other colors.

Types of Pixel Defects 
Pixel and sub pixel defects appear on 
the screen in different ways. There are 
two categories of pixel defects and 
several types of sub pixel defects within 
each category. 

Bright Dot Defects
Bright dot defects appear as pixels or 
sub pixels that are always lit or 'on'. That 
is, a bright dot is a sub-pixel that stands 
out on the screen when the monitor 
displays a dark pattern. There are the 
types of bright dot defects.

One lit red, green or blue sub pixel.

Two adjacent lit sub pixels:

-  Red + Blue = Purple
-   Red + Green = Yellow
-   Green + Blue = Cyan (Light Blue)

Содержание Momentum 279M1

Страница 1: ...www philips com welcome Momentum 279M1 EN User manual 1 Customer care and warranty 29 Troubleshooting FAQs 33 ...

Страница 2: ...5 MultiView 13 3 Image Optimization 15 3 1 SmartImage 15 3 2 SmartContrast 17 3 3 HDR Settings in Windows 10 system 18 3 4 Adaptive Sync 19 3 5 NVIDIA G SYNC Compatible 20 4 Ambiglow 21 5 Power Delivery and Smart Power 22 6 Technical Specifications 23 6 1 Resolution Preset Modes 26 7 Power Management 28 8 Customer care and warranty 29 8 1 Philips Flat Panel Monitors Pixel Defect Policy 29 8 2 Cust...

Страница 3: ...vironment may result in discoloration and damage to the monitor Keep the display away from oil Oil may damage the plastic cover of the display and void the warranty Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor s electronics Do not block the ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easi...

Страница 4: ...our symp toms Maintenance To protect your monitor from possible damage do not put excessive pressure on the LCD panel When moving your monitor grasp the frame to lift do not lift the monitor by placing your hand or fingers on the LCD panel Oil based cleaning solutions may damage the plastic parts and void the warranty Unplug the monitor if you are not going to use it for an extensive period of tim...

Страница 5: ...center Please refer to Service contact information listed in Regulation Service Information Manual For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this m...

Страница 6: ...been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s ...

Страница 7: ...tor face down in the cushion for the base installation 2 Hold the stand with both hands 1 Gently attach the base to the stand 2 Use your fingers to tighten the screw located at the bottom of the base 3 Use a screwdriver to tighten the screw located at the bottom of the base and secure the base to the stand tightly 4 Gently attach the stand to the VESA mount area until the latch locks the stand 2 3...

Страница 8: ... of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 4 USB hub To comply with International energy standards the USB hub ports of this display are disabled during Standby and Off modes Connected USB devices will not work in this state To permanently put the USB fu...

Страница 9: ...this happen please try the following methods to help reduce the effects of interference Try to keep USB2 0 receivers away from USB3 2 or higher version of connection port Use a standard USB extension cable or USB hub to increase the space between your wireless receiver and the USB3 2 or higher version of connection port 2 2 Operating the monitor Description of the control buttons Press to switch p...

Страница 10: ...compliant device must be switched on and selected as the source 2 Philips does not guarantee 100 interoperability with all HDMI CEC devices 3 Description of the On Screen Display What is On Screen Display OSD On Screen Display OSD is a feature in all Philips LCD monitors It allows an end user to adjust screen performance or select functions of the monitors directly through an on screen instruction...

Страница 11: ... HDMI 1 HDMI 2 HDMI 3 120Hz 144Hz 120Hz 144Hz 120Hz 144Hz SmartImage SmartImage HDR Brightness Contrast Sharpness Saturation SmartContrast Gamma Over Scan Volume Mute Audio Source DTS Sound EQ 0 100 HDMI1 HDMI2 HDMI3 DisplayPort USB C Standard Game Classical Rock Live Theater Off 100Hz 300Hz 1KHz 3KHz 10KHz TruVolume HD On Off USB Standby Mode USB C Setting KVM High Data Speed High Resolution Auto...

Страница 12: ...een Use 3840 2160 for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu 5 Physical Function Tilt 20 5 Swivel 35 35 Height adjustment 130mm Warning To avoid potential screen damage such as panel peeling ensure that the monitor does not tilt downward by more than 5 degrees Do not press the screen while adjusting the angle of the moni...

Страница 13: ...mage the screen 3 While keeping the release button pressed tilt the stand and slide it out Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface VESA Mounting Screw M4 Always contact manufacturer for wall mount installation 100mm 100mm 5 0 90 Display design may differ from those illustrated Warning To avoid potential screen damage such as panel peeling ensure that the monitor...

Страница 14: ...onitor at the same time 2 Connect peripherals to the USB downstream port of this monitor PC1 PC2 USB USB USBC PC1 PC2 3 Enter to OSD menu Go to KVM layer and select Auto USB C or USB up to switch the control of peripherals from one device to another Simply repeat this step for switching the control system using one set of peripheral KVM Auto Source USB Hub HDMI DP USB UP USB C USB C Note You can a...

Страница 15: ... You may want to keep an eye on the live news video feed with audio in the small window while working on your latest blog or you may want to edit an Excel file from your Ultrabook while logged into secured company intranet to access files from a desktop 3 How to enable MultiView by OSD menu 1 Toggle to the right to enter OSD Menu Screen 2 Toggle to the up or down to select main menu PBP then toggl...

Страница 16: ...n you will able to see 2 devices source screen project to this display side by side without black strips PBP Input There are 5 different video inputs to choose as the sub display source 1 HDMI 2 1 2 HDMI 2 1 3 HDMI 2 1 DisplayPort USB C SUB SOURCE POSSIBILITY xl Inputs HDMI 1 HDMI 2 HDMI 3 DisplayPort USB C MAIN SOURCE xl HDMI 1 HDMI 2 HDMI 3 DisplayPort USB C Swap The main picture source and the ...

Страница 17: ...hances the contrast color saturation and sharpness of images to enhance the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Toggle to the left to launch the SmartImage on screen display 2 Toggle to the up or down to select between the smartImage modes 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also toggle...

Страница 18: ...ate video display Economy Under this profile brightness contrast are adjusted and backlighting finetuned for just right display of everyday office applications and lower power consumption LowBlue Mode LowBlue Mode for easy on the eyes productivity Studies have shown that just as ultra violet rays can cause eye damage shortwave length blue light rays from LED displays can cause eye damage and affec...

Страница 19: ...A DisplayHDR 600 standard Personal Customize available settings in picture menu Off No optimization by SmartImage HDR Note To switch off HDR function please disable from Input device and its content Inconsistent HDR settings between input device and monitor may cause unsatisfying images 3 2 SmartContrast What is it Unique technology that dynamically analyzes displayed content and automatically opt...

Страница 20: ...nt Note Windows 10 edition is required always upgrade to the most updated version Below linkage is for the further more information from mircrosoft official website https support microsoft com en au help 4040263 windows 10 hdr advanced color settings STEP 1 STEP 2 STEP 4 STEP 3 STEP 5 Note To switch off HDR function please disable from Input device and its content Inconsistent HDR settings between...

Страница 21: ...ll frames per second are reduced with v sync too AMD Adaptive Sync technology eliminates all of these problems by letting the GPU update the monitor the moment a new picture is ready leaving gamers with unbelievably smooth responsive tearing free games Followed by the graphic card that are compatible Operating system Windows 10 8 1 8 7 Graphic Card R9 290 300 Series R7 260 Series AMD Radeon R9 300...

Страница 22: ...gameplay is smooth giving you a stunning visual experience and a serious competitive edge Note For best output performance please always ensure that your graphic card is capable of achieving the maximum resolution and refresh rate of this Philips display NVIDIA G SYNC support interface DisplayPort Make sure your graphic card supports NVIDIA G SYNC Make sure to update NVIDIA G SYNC driver to the la...

Страница 23: ... on mode Start a movie or play a game from your computer The monitor will react with appropriate colors creating a halo effect overall matching the image on the screen You can also manually select Bright Brighter Brightest mode or ambiglow function off mode depending on your preference which helps reduce eye fatigue under prolonged usage 3 How to enable Ambiglow Ambiglow function can be selected t...

Страница 24: ...able Smart Power 1 Connect the device to the USB C port 2 Press right button and select Setup 3 Select Smart Power and turn on or off SmartImage mode Power Delivery from USB C Ambiglow SmartImage Smart Power On 65W On Smart Power Off 45W On SmartImage HDR HDR Game HDR Movie HDR Photo Personal Smart Power On 65W On Smart Power Off 45W On SmartImage HDR VESA DisplayHDR 600 Smart Power On 65W On Smar...

Страница 25: ...USB C Horizontal Frequency 30 135KHz HDMI 30 254KHz DP USB C Color Gamut Yes SmartUniformity Yes Delta E Yes sRGB Yes LowBlue Mode Yes Ambiglow Yes 4 sides Ambiglow Adaptive Sync Yes HDR VESA Certified DisplayHDR 600 NVIDIA G SYNC Compatible Yes Connectivity Connectors 1 x USB C DP ALT mode PD 65W 1 x DisplayPort 1 4 3 x HDMI 2 1 HDCP 2 2 4 x USB A downstream with x2 fast charge BC 1 2 1 x USB B u...

Страница 26: ...Sleep Standby mode 0 5W 0 5W 0 5W Off mode 0 3W 0 3W 0 3W Heat Dissipation AC Input Voltage at 100VAC 60Hz AC Input Voltage at 115VAC 60Hz AC Input Voltage at 230VAC 50Hz Normal Operation 213 99 BTU hr typ 213 99 BTU hr typ 212 97 BTU hr typ Sleep Standby mode 1 71 BTU hr 1 71 BTU hr 1 71 BTU hr Off mode 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Power LED indicator On mode White Standby Sleep mode White...

Страница 27: ...ntal and energy ROHS YES Packaging 100 recyclable Specific Substances 100 PVC BFR free housing Cabinet Color Black Finish Glossy Textured Note 1 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet 2 SmartUniformity and Delta E information sheets are included in the box 3 The version of HDMI and DisplayPort comply with the Compliance...

Страница 28: ...160 50 00 135 00 3840 x 2160 60 00 266 65 3840 x 2160 120 00 319 94 3840 x 2160 HDMI DP 144 00 3 Video Timing Resolution V freq Hz 640 x 480p 60Hz 4 3 720x 480p 60Hz 4 3 720 x 480p 60Hz 16 9 1280x 720p 60Hz 1920x 1080i 60Hz 1920x 1080p 60Hz 720 x 576p 50Hz 4 3 720 x 576p 50Hz 16 9 1280x 720p 50Hz 1920 x 1080i 50Hz 1920 x 1080p 50Hz 3840 x 2160p 50Hz 3840 x 2160p 60Hz Note 1 Please notice that your...

Страница 29: ...you feel the texts in your display is a little fade away you can adjust your fonts setting in your PC Notebook as following steps Step 1 Control panel All Control Panel Items Fonts Step 2 Adjust Clear Type Text Step 3 Uncheck Clear Type ...

Страница 30: ...table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 62 7 W typ 244 4 W max White Sleep Standby mode OFF No No 0 5 W typ White blink Off mode OFF 0 3 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 3840 2160 Contrast...

Страница 31: ...igher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide Sub pixels Pixels Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together ap...

Страница 32: ...adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black dot defects appear as pixels or sub pixels that are always dark or off That is a dark dot is a sub pixel that stands out on the screen when the monitor displays a light pattern...

Страница 33: ... lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT ...

Страница 34: ...pair and return service however the user will be responsible for all costs accrued If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer ...

Страница 35: ...ned on Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnect the monitor from mains power source immediately for safety Contact with Philips customer service representative immediately Imaging Problems Image vibrates on the screen Check that the signal cable is properly securely connected to the graphics board or PC Image appears blurred indistinct or too dark Adjust...

Страница 36: ...me in OSD main control to adjust the volume 9 2 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 3840 2160 Unplug all cables then connect your PC to the monitor that you used previously In the Windows Start Menu select Settings Control Panel In the Control Panel Window select the Display icon I...

Страница 37: ...or setting there are three settings as below 1 Color Temperature The seven settings are Native 5000K 6500K 7500K 8200K 9300K and 11500K With settings in the 5000K range the panel appears warm with a red white color tone while a 11500K temperature yields cool bluewhite toning 2 sRGB This is a standard setting for ensuring correct exchange of colors between different device e g digital cameras monit...

Страница 38: ... a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Q11 Why is my Display not showing sharp text and is displaying jagged characters Ans Your monitor works best at its native resolution of 3840 2160 For best display please use this reso...

Страница 39: ...ain menu Please note that the next time you turn on your display the display will by default select the audio source you chose last time In case you want to change it again you need to go through the above steps to select your new preferred audio source which then will become the default mode Q2 Why the sub windows flickers when I enable PBP Ans It s because the sub windows video source is interla...

Страница 40: ...e responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the warrantor in relation to this product Philips and the Philips Shield Emblem are regis tered trademarks of Koninklijke Philips N V and are used under license Specifications are subject to change without notice Version 279M1RE1T ...

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