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9. Troubleshooting & FAQs
9. Troubleshooting &
FAQs
9.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
•
Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
•
First, ensure that the power button
on the rear side of the display is in
the OFF position, then press it to
the ON position.
No Picture (Power LED is White)
•
Make sure the computer is turned
on.
•
Make sure the signal cable is
properly connected to your
computer.
•
Make sure the monitor cable has
no bent pins on the connect side. If
yes, repair or replace the cable.
•
The Energy Saving feature may be
activated
Screen says
•
Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
•
Check to see if the monitor cable
has bent pins.
•
Make sure the computer is turned
on.
Visible signs of smoke or sparks
•
Do not perform any troubleshooting
steps
•
Disconnect the monitor from mains
power source immediately for safety
•
Contact with Philips customer
service representative immediately.
Imaging Problems
Image vibrates on the screen
•
Check that the signal cable is
properly securely connected to the
graphics board or PC.
Image appears blurred, indistinct or too
dark
•
Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
•
Uninterrupted display of still or
static images over an extended
period may cause "burn
-
in", also
known as "after-imaging " or "ghost
imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
monitor panel technology. In most
cases, the "burned in" or "after-
imaging" or "ghost imaging" will
disappear gradually over a period
of time after the power has been
switched off.
•
Always activate a moving screen
saver program when you leave your
monitor unattended.
•
Always activate a periodic screen
refresh application if your monitor
will display unchanging static
content.
•
Failure to activate a screen saver, or
a periodic screen refresh application
