Accessories and spare parts
- This appliance has no user-serviceable parts inside.
- The light source of this luminaire is not replaceable; when the light source
reaches its end of life the whole luminaire shall be replaced.
- To buy accessories or spare parts, visit
www.shop.philips.com/service
or
go to your Philips dealer. You can also contact the Philips Consumer Care
Center in your country (see the international warranty leaflet for contact
details).
The following accessories are available:
- Adapter HF20 EU-version: service code 4222 039 6746 1
- Adapter HF20 UK-version: service code 4222 039 6748 1
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit
www.philips.com/support
for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Connectivity troubleshooting
Problem
Solution
I cannot download the
app on my smartphone.
The app is available for Android and IOS smartphones. The app is not
available for Windows phones.
I cannot connect my
Wake-Up Light to my
home-Wi-Fi network,
what should I do?
If you cannot connect your Wake-Up Light to your home Wi-Fi network and
still see the flashing icon for access point mode , it could be one of
following issues:
1. Wrong password. Make sure that you entered the correct Wi-Fi network
password and try again.
2. Is your router suitable for connection with your Wake-up Light? Your
router must have a 2.4 GHz band to communicate with the appliance. For
the first time setup make sure your smartphone and the appliance are both
connected to the same 2,4 GHz Wi-Fi network, otherwise you will not be
able to connect the appliance and your smartphone. The appliance cannot
connect to a 5 Ghz network. Temporarily switch off the 5 Ghz network to
connect the appliance to 2.4 Ghz network. Afterwards you can switch on the
5 Ghz network again.
3. Check the signal strength of the Wi-Fi. If the signal is weak, the appliance
cannot connect properly. Move the appliance closer to the router to make
sure that a good Wi-Fi signal is available.
4. If the previous steps are not the issue, contact the Philips consumer Care
Center in your country.
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English
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