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Disc can’t be played
– The DVD+R/CD-R must be finalised.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
– If you have recorded a Picture CD or MP3/WMA
CD yourself, ensure that your disc contains at least
10 pictures or 5 MP3/WMA tracks.
– Region code incorrect.
Picture freezes momentarily
– Check the disc for fingerprints/scratches and
during playback
clean with a soft cloth wiping from centre to edge.
No return to start-up screen when
– Reset the unit by switching the player off, then on
disc is removed
again.
The player does not respond to
– Aim the Remote Control directly at the sensor
the Remote Control
on the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work
– To completely reset the player, unplug the AC
cord from the AC outlet for 5-10 seconds.
Player does not respond to some
– Operations may not be permitted by the disc.
operating commands during playback.
Refer to the instructions of the disc jacket.
DVD Player cannot read
– Use a commonly available cleaning CD/DVD to
CDs/DVDs
clean the lens before sending the DVD Player for
repair.
Menu items cannot be selected
– Press STOP twice before selecting System Menu.
– Depending on the disc availability, some menu items
cannot be selected.
Unable to play DivX movies
– Check that the DivX file is encoded in ‘Home
Theater’ mode with DivX 5.x encoder.
Unable to select Progressive Scan on/off
– Check that the output of the video signal is switch to
‘YUV’.
No sound during DivX movies playback
– The audio codec may not be supported by the DVD
player.
An MPEG-4 or DivX movies does
– Check that file size of the movies does not exceed
not repeat
the file size of the CD disc during burning.
Troubleshooting
Problem
Solution
Visit us at www.philips.com/support for service support
01-43 DVP5100K_75
26/01/2005, 10:29 AM
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