16
EN
6 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of the
player.
To keep the warranty valid, never try to repair
the player yourself.
If you have problems using this player, check the
following points before you request service. If
you still have a problem, register your player and
get support at www.philips.com/support.
If you contact Philips, you will be asked for the
model and serial number of this player. The
model number and serial number are on the
back of this player. Write the numbers here:
Model No. _____________________________
Serial No. _____________________________
No picture.
•
Refer to the TV user manual for how to
select the correct video input channel.
•
If you have turned on the progressive scan
or changed a TV system setting, switch
back to the default setting: 1) Press to
open the disc compartment. 2) Press
DISC MENU
(for progressive scan) or
SUBTITLE
(for TV system).
No picture on HDMI connection.
•
If this player is connected to an
unauthorized display device, the audio/
video signal cannot be output.
•
If the HDMI cable is faulty, replace it with a
new HDMI cable.
•
If you have changed the setting for HDMI
video resolution, switch to its default mode.
No sound output from the TV.
•
Make sure that the audio cables are
correctly connected between this player
and the TV.
No sound during DivX video playback.
•
The audio codes are not supported.
No sound on HDMI connection.
• If the connected device is non-HDCP
compliant or only DVI-compatible, no
sound can be heard from the HDMI
output.
•
Make sure that
[HDMI Audio]
is set to
[On]
.
No audio output from the loudspeakers of the
connected external audio device (for example,
stereo system, amplifier receiver).
•
Make sure that the audio cables or coaxial
cable are correctly connected.
•
Switch the external audio device to
correct audio input source.
Disc cannot be read.
•
Make sure that this player supports the
disc (see "Specifications" > "Playable
media").
•
For a recorded disc, make sure that the
disc is finalized.
A USB storage device cannot be read.
•
Make sure that the format of the USB
storage device is compatible with this
player (see "Specifications" > "USB").
•
Make sure that the file system on the USB
storage device is supported by this player
(see "Specifications" > "USB").
Files cannot be displayed or read.
•
Make sure that this player supports these
files (see "Specifications" > "File format").
• Make sure that the number of files or
folders does not exceed the supported
limit of this player (maximum 200 folders
or 9999 files).
•
If a maximum number of folders exceeds
200, files in any folder which is outside the
200 folders cannot be read regardless of
the total files stored on the media which
are within the maximum number of files.
DivX video files cannot be played.
•
Make sure that the DivX video file is
complete.
•
Make sure that the file extension is correct.
•
To play DivX DRM protected files from a
USB storage device, connect this player to
a TV through HDMI.
DVP3690K_96_UM_V1.0.indb 16
2012/11/15 10:07:18