Digital Telephone Desktop 9850 – Quick Reference
17
Troubleshooting the Desktop 9850
Nothing appears on the display
The Desktop 9850 is turned off: Connect the Desktop 9850 to the mains power supply.
Warning:
•
The memory card cannot be read. Try the original memory card or try a different memory card
and copy the original voice prompt files (you can find the original .wav files on the CD) into a
subfolder called
DPM-WAV
.
•
One of the buttons could be stuck: Make sure none of the buttons is stuck.
Desktop 9850 is inactive
The Desktop 9850 is turned off: Connect the Desktop 9850 to the mains power supply.
Recording is not possible
•
There is not enough space left on the memory card: Delete files from the memory card.
•
You are using a memory card that is not formatted. Use the original memory card, or format
the current memory card and copy the voice promt files you can find the original .wav files on
the CD) into a subfolder called:
DPM-WAV
.
No sound during playback
•
The volume is turned down (0): Turn the volume up.
•
The speaker selection switch on the right hand side is set to headphones(
); make sure it is
set to loudspeaker position ( ).
Deleting files is not possible
•
All files are finished with EOL (
): Remove the EOL attribute from the file by pressing and
holding the DELETE button (
) for about two seconds. You will be asked to confirm the
deletion of this file. Press the DELETE button (
) for about two seconds again.
•
Your memory card, of the type SD, is write-protected (
): Remove write protection from the
SD card.
Wrong file
•
The wrong file is being played back: Open the correct file using theSKIP/BACK button.
