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7. Customer care and warranty

Contact Information for APMEA region:

Country

ASP

Consumer care number

Opening hours

Australia

AGOS NETWORK PTY LTD

1300 360 386

Mon.~Fri. 9:00am-5:30pm

New Zealand Visual Group Ltd.

0800 657447

Mon.~Fri. 8:30am-5:30pm

Hong Kong
Macau

Company: Smart Pixels
Technology Ltd.

Hong Kong:
Tel: +852 2619 9639
Macau:Tel: (853)-0800-987

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

India

REDINGTON INDIA LTD

Tel: 1 800 425 6396
SMS: PHILIPS to 56677

Mon.~Fri. 9:00am-5:30pm

Indonesia

PT. CORMIC SERVISINDO
PERKASA

+62-21-4080-9086 (Customer
Hotline)
+62-8888-01-9086 (Customer
Hotline)

Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30

Korea

Alphascan Displays, Inc

1661-5003

Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm

Malaysia

R-Logic Sdn Bhd

+603 5102 3336

Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am

Pakistan

TVONICS Pakistan

+92-213-6030100

Sun.~Thu. 10:00am-6:00pm

Singapore

Philips Electronics Singapore
Pte Ltd (Philips Consumer Care
Center)

(65) 6882 3966

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Taiwan

FETEC.CO

0800-231-099

Mon.~Fri. 09:00 - 18:00

Thailand

Axis Computer System Co.,
Ltd.

(662) 934-5498

Mon.~Fri. 8:30am~05:30pm

South Africa

Computer Repair Technologies 011 262 3586

Mon.~Fri. 8:00am~05:00pm

Israel

Eastronics LTD

1-800-567000

Sun.~Thu. 08:00-18:00

Vietnam

FPT Service Informatic
Company Ltd. - Ho Chi Minh
City Branch

+84 8 38248007 Ho Chi Minh
City
+84 5113.562666 Danang City
+84 5113.562666 Can tho
Province

Mon.~Fri. 8:00-12:00, 13:30-
17:30,Sat. 8:00-12:00

Philippines

EA Global Supply Chain
Solutions ,Inc.

(02) 655-7777; 6359456

Mon.~Fri. 8:30am~5:30pm

Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan

Firebird service centre

+97 14 8837911

Sun.~Thu. 09:00 - 18:00

Uzbekistan

Soniko Plus Private Enterprise
Ltd

+99871 2784650

Mon.~Fri. 09:00 - 18:00

Turkmenistan Technostar Service Centre

+(99312) 460733, 460957

Mon.~Fri. 09:00 - 18:00

Japan

フィリップスモニター・サ

ポートセンター

0120-060-530

Mon.~Fri. 10:00 - 17:00

Содержание Brillance BDM4065UC

Страница 1: ...www philips com welcome BDM4065UC EN User manual 1 Customer care and warranty 41 Troubleshooting FAQs 46 ...

Страница 2: ...tion Link introduction 12 2 6 RS 232C 13 3 Image Optimization 17 3 1 SmartImage 17 3 2 SmartContrast 18 3 3 Philips SmartControl Premium 18 3 4 SmartDesktop Guide 26 4 Technical Specifications 30 4 1 Resolution Preset Modes 33 5 Power Management 34 6 Regulatory Information 35 7 Customer care and warranty 41 7 1 Philips Flat Panel Displays Pixel Defect Policy 41 7 2 Customer Care Warranty 43 8 Trou...

Страница 3: ...cable or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the Display to severe vibration or high impact conditions during operation Do not knock or drop the Display during operation or transportation ...

Страница 4: ...r or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your Display in a car trunk under direct sun light Note Consult a service technician if the Display does not operate normally or you are not sure what procedure to take when the operating instr...

Страница 5: ...r utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old Display and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activiti...

Страница 6: ... Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Display drivers SmartControl software User s Manual 使用前请阅读使用说明保留备用 Display Depends on the country Install the base 1 Place the Display face down on soft and smooth surface taking care to avoid scratching or damaging the screen 2 After inserting the b...

Страница 7: ...m 11 USB downtream 12 USB fast charger 13 AC Power input 14 AC Power Switch Connect to PC 1 Connect the power cord to the back of the Display firmly 2 Turn off your computer and unplug its power cable 3 Connect the Display signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your Display into a nearby outlet 5 Turn on your computer and Display...

Страница 8: ...ame Economy SmartUniformity Off Return to previous OSD level Customize your own USER key USER allows you to setup your favorite function buttons 1 Toggle to the right to enter OSD menu screen 2 Toggle to the up or down to select main menu OSD Settings then toggle to the right to confirm 3 Toggle to the up or down to select User then toggle to the right to confirm 4 Toggle to the up or down to sele...

Страница 9: ...e Audio In HDMI MHL HDMI DisplayPort or Mini DP 5 Toggle to the right to confirm your selection Note The next time you turn on this monitor it will by default select the audio source you previously selected In case you want to change it you will have to go through the selection steps again to select your new preferred audio source as the default Description of the On Screen Display What is On Scre...

Страница 10: ...lue 0 100 0 100 On Off Yes No 1 1 1 2 On Off Audio Source Volume Input 0 100 On Off On Off 0 100 On Off Audio In HDMI MHL HDMI DisplayPort Mini DP Off Fast Faster Fastest On Off 1 8 2 0 2 2 2 4 2 6 0 100 Wide screen 4 3 1 1 On Off Small Middle Large Top Right Top Left Bottom Right Bottom Left VGA HDMI MHL HDMI DisplayPort Mini DP VGA HDMI MHL HDMI DisplayPort Mini DP VGA HDMI MHL HDMI DisplayPort ...

Страница 11: ...om a desktop How to enable MultiView by hotkey 1 Toggle the button to up on the back cover 2 The MultiView selection menu appears Toggle up or down to select PBP 2Win PBP 3Win PBP 4Win Swap Off PIP Multi View P 3 Toggle to the right to confirm your selection How to enable MultiView by OSD menu MultiView function can also be selected in OSD menu 1 Toggle to the right to enter OSD Menu Screen PIP PB...

Страница 12: ...e by Picture Open up two sub windows of other sources B C A main When the sub sources are not detected A main PBP 4Win Picture by Picture Open up three sub windows of other signal sources B D C A main When the sub sources are not detected A main Note The black strip shows on the top and the bottom of the screen for the correct aspect ratio when in the PBP mode PIP Size When PIP is activated there ...

Страница 13: ...io playback regardless of video input for more detail 2 4 Remove the Base Assembly for VESA Mounting Before you start disassembling the Display base please follow the instructions below to avoid any possible damage or injury 1 Place the Display face down on a smooth surface Pay attention not to scratch or damage the screen 2 Loosen the assembly screws then detach the neck from the Display 2 1 3 Lo...

Страница 14: ...ew the images on your big screen display and operate all function on you the mobile device such as internet surfing game playing photo browsing etc if your Display has speaker function then you will be able to hear accompanying sound too When the MHL cable is disconnected or the mobile device is turned off the MHL function will be automatically disabled MHL MHL HDMI Note The port marked MHL HDMI i...

Страница 15: ...on cable RS 232C input terminal Command Packet Format Physical Specifications 1 Baud Rate 1200 2400 4800 9600 default 19200 38400 57600 2 Data bits 8 3 Parity None 4 Stop Bit 1 5 Flow Control None Communication Procedure Control commands can be sent from a host controller via the RS 232C connection A new command should not be sent until the previous command is acknowledged The monitor operates acc...

Страница 16: ...ry 0x00 fixed Page 0x00 fixed Function 0x00 fixed Length 0xXX 0 255 it will be the total bytes from header to checksum subtract 6 byte and should be more than or equal to 1 byte Control Control 0x01 fixed Data 0 Data 0 0xXX 0 255 Data 1 Data 1 0xXX 0 255 0xXX 0 255 Data N Data N 0xXX 0 255 Checksum Checksum 0xXX 0 255 Algorithm The EXCLUSIVE OR XOR of all bytes in the message except the checksum i...

Страница 17: ...nitor ID 0xXX 0 255 Category 0x00 fixed Page 0x00 fixed Length 0xXX 0 255 Control 0x01 fixed Command Command 0xXX 0 255 Data 0 Data 0 0xXX 0 255 Data 1 Data 1 0xXX 0 255 0xXX 0 255 Data N Data N 0xXX 0 255 Checksum Checksum 0xXX Algorithm The EXCLUSIVE OR XOR of all bytes in the message except the checksum itself Checksum MsgSize XOR Control XOR Data 0 XOR Data N Example Monitor 1 response to host...

Страница 18: ... 255 Control 0x01 fixed Data 0 Data 0 0x00 Fixed Status Status 0x00 Completed 0x01 Limit Over 0x02 Limit Over 0x03 Command canceled 0x04 Parse Error Checksum Checksum 0xXX Algorithm The EXCLUSIVE OR XOR of all bytes in the message except the checksum itself Checksum MsgSize XOR Control XOR Data 0 XOR Data N Example Monitor 1 response to host after received the command status completed MsgSize Cont...

Страница 19: ...ect between Office photo Movie Game Economy SmartUniformity and Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also toggle to the left to make confirmation There are seven modes to select Office Photo Movie Game Economy SmartUniformity and Off Photo Movie Game Economy SmartUniformity ff Office SmartImage Office Enhances text and dampens brightness to increase...

Страница 20: ...on energy costs and extend the lifetime of your Display How does it work When you activate SmartContrast it will analyse the content you are displaying in real time to adjust colors and control backlight intensity This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games 3 3 Philips SmartControl Premium The new SmartControl Premium so...

Страница 21: ...esolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation Color menu Color Menu allows you to adjust RGB Black Level White Point Display Gamma Calibration SmartImage and SmartKolor You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Страница 22: ...ibration sequence 3 Quick View loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view buttons 6 Must have patent info in calibration screen ...

Страница 23: ...is set SmartContrast and SmartResponse are enabled Eco Power menu Options menu Options Preferences Will only be active when selecting Preferences from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Displays current preference settings A checked box enables the feature The check box is a toggle Enable Context Menu on desktop is c...

Страница 24: ... Any preset set to run at startup will not load when this box is unchecked Disabled Enable transparency mode Windows 7 Windows 8 Vista XP Default is 0 Opaque Options Audio Will only be active when selectingVolume from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Option Auto Pivot Options Input Will only be active when selectin...

Страница 25: ...host to go into Theft Deterrence mode After creating PIN theTheft Deterrence pane will indicateTheft Deterrence Enabled and provide PIN Options button Theft Deterrence Enabled is displayed Disable Theft Deterrence Mode opens pane screen on next page PIN Options button only available after user creates PIN button opens secure PIN web site Options MultiView Allow users to view content from multiple ...

Страница 26: ...t Menu has been checked in the Options Preferences pane then the menu will be visible The Context Menu has four entries SmartControl Premium When selected the About screen is displayed Select Preset Provides a hierarchical menu of saved presets for immediate use A check mark shows the currently selected preset Factory Preset can also be called from the drop down menu Tune Display Opens the SmartCo...

Страница 27: ...To run SmartControl Premium again either select SmartControl Premium from Program menu double click the desktop PC icon or restart the system Task Tray Menu Disabled When theTaskTray is disabled in the preference folder only the Exit selection is available To completely remove SmartControl Premium from the task tray disable Run at Startup in Options Preferences Note All the illustrations in this s...

Страница 28: ...trol Panel click System 2 Click Advanced system settings ForVista Win7 Win8 OS this is located on the left sidebar 3 In Performance section click Settings 4 In the box check Show window contents while dragging and click OK Other alternative path Vista Control Panel Personalization Window Color and Appearance Click Open Classic appearance properties for more color options Click Effects button check...

Страница 29: ...es Desktop Partition and Display Tune To re initialize launch DisplayTune from the start menu or short cut on the desktop Left Click Menu Left click on the Desktop Partition icon to quickly send the active window to any partition without having to drag and drop Releasing the mouse will send the window to the highlighted partition Task Tray Right Click The task tray also contains most of the featur...

Страница 30: ...cal Split Left Assesses the screen resolution and divides the display into two vertical regions the left hand side is a single region the right hand side is split into two evenly sized regions For 90 Partition 1 on top Partition 2 3 on bottomFor 270 Partition 1 on bottom Partition 2 3 on top Vertical Split Right Assesses the screen resolution and divides the display into two vertical regions the r...

Страница 31: ...horizontal regions the bottom region is single the top region is spilt into two evenly sized regionsFor 90 Partition 1 2 on right sideVertical Partition 3 on left sideVertical For 270 Partition 1 2 on left sideVertical Partition 3 on right sideVertical Even Split Assesses the screen resolution and divides the display into four evenly sized regions ...

Страница 32: ...izontal Frequency 30 99KHz VGA HDMI 30 160KHz DisplayPort sRGB YES Brightness uniformity 96 105 Delta E 4 sRGB mode Connectivity Signal Input VGA Analog DisplayPort MHL HDMI Mini DisplayPort HDMI RS232 USB USB 3 0 4 including 1 fast charger Input Signal Separate Sync Sync on Green Audio In Out PC audio in headphone out Convenience Built in speaker 7 W x 2 MultiView PIP 2 x devices PBP 4 x devices ...

Страница 33: ...ge at 115VAC 60Hz AC InputVoltage at 230VAC 50Hz Normal Operation 211 85 BTU hr typ 212 12 BTU hr typ 216 12 BTU hr typ Sleep Standby 0 82 BTU hr typ 0 82 BTU hr typ 1 06 BTU hr typ Off 0 72 BTU hr typ 0 72 BTU hr typ 0 89 BTU hr typ Off AC switch 0 BTU hr Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Built in 100 240VAC 50 60Hz Dimensions Product with stand WxHx...

Страница 34: ...s B SEMKO cETLus CU EAC EPA PSB WEEE CCC CECP PSE KC Cabinet Color Black Finish glossy and texture Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet 3 Smart response time is the optimum...

Страница 35: ... 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 88 79 2560 x 1440 59 95 67 50 3840 x 2160 30 00 135 00 3840 x 2160 60 00 Note 1 Please notice that your display works best at native resolution of 3840 x 2160 60Hz For best display quality please follow this resolution recommendation Recommended resolution VGA 1920 x 1080 60Hz HDMI 3840 x 2160 30Hz 2560 x 1440 60Hz DP v1 1 3840 x 2160 30Hz DP v1 2 3840...

Страница 36: ...able shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 77 6 W typ 140 W max White Sleep Standby OFF No No 0 5 W typ White blink Switch Off OFF 0 W typ OFF The following setup is used to measure power consumption on this Display Native resolution 3840 x 2160 Contrast 50 Br...

Страница 37: ... materials Avoid the disposal of hazardous waste EPEAT S requirement that all registered products meet ENERGY STAR s energy efficiency specifications means that these products will consume less energy throughout their life CE Declaration of Conformity This product is in conformity with the following standards EN60950 1 2006 A11 2009 A1 2010 A12 2011 A2 2013 Safety requirement of Information Techno...

Страница 38: ... connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the Display when connecting this Display to a computer device To prevent damage which may result in fire or shock hazard do not ...

Страница 39: ...t équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a t...

Страница 40: ...rordnung erfüllt sind Damit Ihr Display immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgeführt werden 2 nur original Ersatzteile verwendet werden 3 bei Ersatz der Bildröhre nur eine bauartgleiche eingebaut wird Aus ergonomischen Gründen wird empfohlen die Grundfarben Blau und Rot nicht auf dunklem Untergrund zu verwenden ...

Страница 41: ... resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling in India please visit the below web link http www india philips com about sustainability recycling index page Information for U K only WARNING THIS APPLIANCE MUST BE EARTHED Important This apparatus is supplied wit...

Страница 42: ...res China RoHS The People s Republic of China released a regulation called Management Methods for Controlling Pollution by Electronic Information Products or commonly referred to as China RoHS All products produced and sold for China market have to meet China RoHS request 中国电子信息产品污染控制标识要求中国 RoHS 法规标示要求产品中有毒有害物质或元素的名称及含量部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 Cr6 多溴联苯 PBB 多溴二苯醚 PBDE 外壳 O O O O O O 液...

Страница 43: ...higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appe...

Страница 44: ...play panel in a Philips flat panel Display must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or ...

Страница 45: ...122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 063 0 10 Mon to Fri 9am 6pm Norway Infocare 47 2270 8250 Local call tariff Mon to Fri 9am 6pm Poland MSI 48 0223491505 Local cal...

Страница 46: ...sic Service I I c 7 727 3097515 Latvia NA ServiceNet LV 371 67460399 371 27260399 Lithuania NA UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia NA AMC 389 2 3125097 Moldova NA Comel 37322224035 Romania NA Skin 40 21 2101969 Russia NA CPS 7 495 645 6746 Serbia Montenegro NA KimTec d o o 381 11 20 70 684 Slovakia NA Datalan Service 421 2 49207155 Slovenia NA PC H and 386 1 530 ...

Страница 47: ...6030100 Sun Thu 10 00am 6 00pm Singapore Philips Electronics Singapore Pte Ltd Philips Consumer Care Center 65 6882 3966 Mon Fri 9 00am 6 00pm Sat 9 00am 1 00pm Taiwan FETEC CO 0800 231 099 Mon Fri 09 00 18 00 Thailand Axis Computer System Co Ltd 662 934 5498 Mon Fri 8 30am 05 30pm South Africa Computer RepairTechnologies 011 262 3586 Mon Fri 8 00am 05 00pm Israel Eastronics LTD 1 800 567000 Sun T...

Страница 48: ...s turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnect the Display from mains power source immediately for s...

Страница 49: ...n red blue dark and white dots appears on the screen The remaining dots are normal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance refer to the Consumer Information Centers list and conta...

Страница 50: ...to establish ownership of the Display 8 3 General FAQs Q1 When I install my Display what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this Display 3840 x 2160 60 Hz Unplug all cables then connect your PC to the Display that you used previously In the Windows Start Menu select Settings Control Panel In the Control Panel Window select the Display icon...

Страница 51: ...re are three settings as below 1 ColorTemperature The six settings are 5000K 6500K 7500K 8200K 9300K and 11500K With settings in the 5000K range the panel appears warm with a red white color tone while a 11500K temperature yields cool bluewhite toning 2 sRGB This is a standard setting for ensuring correct exchange of colors between different device e g digital cameras Displays printers scanners et...

Страница 52: ...n Q13 How to unlock lock my hot key Ans Please press for 10 seconds to unlock lock the hot key by doing so your Display pops out Attention to show the unlock lock status as shown below illustrators Attention Monitor control unlocked Attention Monitor control locked 8 4 Multiview FAQs Q1 Can I enlarge the PIP sub window Ans Yes there are 3 sizes to select Small Middle Large You can press to enter O...

Страница 53: ... rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version BDM4065E1T ...

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