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9.Troubleshooting & FAQs

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Q14: Where can I find Regulation

& Service Information Manual
mentioned in EDFU?

Ans.: Regulation & Service Information

Manual can be download on the
Philips website support page.

Содержание B Line 243B9

Страница 1: ...www philips com welcome 241B8 B Line 243B9 EN User manual 1 Customer care and warranty 24 Troubleshooting FAQs 28 ...

Страница 2: ...e Assembly for VESA Mounting 11 2 4 Built in Windows Hello pop up webcam 12 3 Image Optimization 14 3 1 SmartImage 14 3 2 SmartContrast 15 4 Adaptive Sync 16 5 PowerSensor 17 6 Technical Specifications 19 6 1 Resolution Preset Modes 22 7 Power Management 23 8 Customer care and warranty 24 8 1 Philips Flat Panel Monitors Pixel Defect Policy 24 8 2 Customer Care Warranty 27 9 Troubleshooting FAQs 28...

Страница 3: ...t may result in discoloration and damage to the monitor Keep the display away from oil Oil may damage the plastic cover of the display and void the warranty Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor s electronics Do not block the ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easily acces...

Страница 4: ...ur symp toms Maintenance To protect your monitor from possible damage do not put excessive pressure on the LCD panel When moving your monitor grasp the frame to lift do not lift the monitor by placing your hand or fingers on the LCD panel Oil based cleaning solutions may damage the plastic parts and void the warranty Unplug the monitor if you are not going to use it for an extensive period of time...

Страница 5: ...enter Please refer to Service contact information listed in Regulation Service Information Manual For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this ma...

Страница 6: ...been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s ...

Страница 7: ... Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license Contents Drivers User s Manual User s Manual www philips com welcome 使用产品前请阅读使用说明保留备用 Monitor CD B line VGA Audio cable USB C C A USB C C USB C A Different according to region Install the base 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damag...

Страница 8: ...omputer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete USB hub To comply with International energy standards the USB hub ports of this display are disabled during Standby and Off modes Connected USB devices will not work in this state To permanently put the USB function in ON...

Страница 9: ...r is in sleep Standby mode Note If you Turn OFF your monitor via the power switch at any given time all the USB ports will power OFF Warning USB 2 4Ghz wireless devices such as wireless mouse keyboard and headphones maybe have interference by the high speed signal of USB 3 2 devices which may result in a decreased efficiency of the radio transmission Should this happen please try the following met...

Страница 10: ...cess the OSD menu Confirm the OSD adjustment Adjust the OSD menu PowerSensor Change the signal input source Return to previous OSD level SmartImage There are multiple selections EasyRead Office Photo Movie Game Economy LowBlue Mode Off 2 Webcam a b 2 1 1 3 2 4 Microphone IR of Face identification 2 0 Megapixel Webcam Webcam activity light ...

Страница 11: ...ter to the OSD to set DPS to OFF mode Main menu Sub menu Picture Input OSD Settings USB Settings Setup Language Color Audio Audio In HDMI DisplayPort USB C DPS available for selective models On Off Picture Format Brightness Contrast Adaptive Sync Horizontal Vertical Transparency OSD Time Out USB Standby Mode Auto V Position Phase Clock Resolution Notification Reset Information English Deutsch Espa...

Страница 12: ... 1920 x 1080 for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu 5 Physical Function Tilt 30 5 Swivel 175 175 Height adjustment 150mm Pivot 90 0 90 0 Warning To avoid potential screen damage such as panel peeling ensure that the monitor does not tilt downward by more than 5 degrees Do not press the screen while adjusting the angl...

Страница 13: ...en Then lift the monitor stand 3 While keeping the release button pressed tilt the base and slide it out Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface VESA Mounting Screw M4 Always contact manufacturer for wall mount installation 100mm 100mm 5 0 90 Display design may differ from those illustrated Warning To avoid potential screen damage such as panel peeling ensure th...

Страница 14: ...l website for the settings https support microsoft com help 4028017 windows learn about windows hello and set it up Please note that Windows 10 system is required for setting up Windows Hello facial recognition with an edition lower than Windows 10 or Mac OS the webcam can work without the function of facial recognition With Windows7 the driver is required to activate this webcam Operating System ...

Страница 15: ...ete Note 1 Please always go to Windows official website to access the latest information the information in EDFU is subject to change without further notice 2 Different regions have different voltages with inconsistent voltage setting may cause water ripple when using this webcam Please make the voltage setting same as the voltage of your region ...

Страница 16: ...e the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle among EasyRead Office Photo Movie Game Economy LowBlue Mode Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation There are multiple selections EasyR...

Страница 17: ... a smart software technology to reduce harmful shortwave blue light Off No optimization by SmartImage Note Philips LowBlue mode mode 2 compliance with TUV Low Blue Light certification you can have this mode by simply press the hotkey then press to select LowBlue Mode see above SmartImage selection steps 3 2 SmartContrast What is it Unique technology that dynamically analyzes displayed content and ...

Страница 18: ...rames per second are reduced with v sync too AMD Adaptive Sync technology eliminates all of these problems by letting the GPU update the monitor the moment a new picture is ready leaving gamers with unbelievably smooth responsive tearing free games Followed by the graphic card that are compatible Operating system Windows 10 8 1 8 7 Graphic Card R9 290 300 Series R7 260 Series AMD Radeon R9 300 Ser...

Страница 19: ...nd proper detection please position yourself directly in front of your monitor If you choose to position yourself more than 100 cm or 40 inches from the monitor use the maximum detection signal for distances up to 120 cm or 47 inches Setting 4 Since some dark colored clothing tends to absorb infrared signals even when the user is within 100 cm or 40 inches of the display step up signal strength wh...

Страница 20: ...ntil it is readjusted or the default mode is recalled If you find that the PowerSensor is excessively sensitive to nearby motion for some reason please adjust to a lower signal strength Keep sensor lens clean if the sensor lens is dirty wipe it with alcohol to avoid reducing of distance detection ...

Страница 21: ...e Sync YES Connectivity Signal Input Output VGA x 1 HDMI 1 4 x 1 DisplayPort 1 2 x 1 USB USB C x1 upstream USB3 2 x3 downstream with x 1 fast charge B C 1 2 5V 1 5A USB C Power Delivery USB C up to 65W 5V 3A 9V 3A 10V 3A 12V 3A 15V 3A 20V 3 25A Input Signal Separate Sync Sync on Green Audio In Out PC audio in headphone out USB C docking USB C Reversible plug connector Super speed Data and Video tr...

Страница 22: ...ep Standby mode 0 3 W 0 3 W 0 3 W Off mode 0 3 W 0 3 W 0 3 W Off mode AC switch 0 W 0 W 0 W Heat Dissipation AC Input Voltage at 100VAC 50Hz AC Input Voltage at 115VAC 50Hz AC Input Voltage at 230VAC 50Hz Normal Operation 71 67 BTU hr typ 72 01 BTU hr typ 71 67 BTU hr typ Sleep Standby mode 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Off mode 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Off mode AC switch 0 BTU hr...

Страница 23: ...range Non operation 20 C to 60 C Relative humidity Non operation 10 to 90 Atmospheric pressure Non operation 500 to 1060hPa Environmental and energy ROHS YES Packaging 100 recyclable Specific Substances 100 PVC BFR free housing Cabinet Color Black Finish Texture Note 1 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet ...

Страница 24: ...75 00 35 16 800 x 600 56 25 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 08 800 x 600 72 19 47 73 832 x 624 74 55 48 36 1024 x 768 60 00 56 48 1024 x 768 70 07 60 02 1024 x 768 75 03 44 77 1280 x 720 59 86 60 1280 x 960 60 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 83 89 1920 x 1080 74 97 Note Please notice that your dis...

Страница 25: ... shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 21 1 W typ 141 6 W max White Sleep Standby mode OFF No No 0 3 W typ White blink Off mode AC switch OFF 0 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1920 x 1080 Con...

Страница 26: ... higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together app...

Страница 27: ... in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables Three adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black dot defects appear as pixels or sub pixels t...

Страница 28: ...tal bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 1 or 2 adjacent sub pixel defects 1 dot def...

Страница 29: ...pair and return service however the user will be responsible for all costs accrued If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer ...

Страница 30: ...tart Guide Check to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any tro...

Страница 31: ...in or after imaging or ghost imaging symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the same mode as monitor s recommended screen native resolution Green red blue dark and white dots appears on the screen The remaining dots are normal characteri...

Страница 32: ...ic driver and monitor together determine the available resolutions You can select the desired resolution under Windows Control Panel with the Display properties Q5 What if I get lost when I am making monitor adjustments via OSD Ans Simply press the button then select Setup Reset to recall all of the original factory settings Q6 Is the LCD screen resistant to scratches Ans In general it is recommen...

Страница 33: ...in LCD panels Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases the burn in or after imaging or ghost imaging will disappear gradually over a period of time after the power has been switched o...

Страница 34: ...32 9 Troubleshooting FAQs Q14 Where can I find Regulation Service Information Manual mentioned in EDFU Ans Regulation Service Information Manual can be download on the Philips website support page ...

Страница 35: ... responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the warrantor in relation to this product Philips and the Philips Shield Emblem are regis tered trademarks of Koninklijke Philips N V and are used under license Specifications are subject to change without notice Version M9243BHE1T ...

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