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- English 21 -
Troubleshooting
This chapter summarises the most common problems you could encounter with the
appliance� If you are unable to solve the problem with the information below, visit
www.philips.com/support
for a list of frequently asked questions or contact the
Consumer Care Centre in your country�
Problem
Possible cause
Solution
The appliance
does not work�
The appliance is
equipped with a
safety lock� If the
parts have not been
assembled properly
onto the motor unit,
the appliance does
not work�
Assemble all parts properly. See chapter ‘Using
the appliance’.
The steaming
light does not go
on�
The appliance is not
connected to the
mains�
Put the plug in the wall socket�
The jar is not placed
on the motor unit
properly�
Place the jar on the motor unit properly�
You want to start a
second steaming
process just after
one has finished.
Switch off the appliance and let it cool down
for a few minutes before you start a second
steaming process�
The ingredients
are not heated up
completely�
The pieces in the jar
are too big, there is
too much food in
the jar or you have
not steamed the
food long enough�
Cut the food into smaller pieces (2-3 cm),
decrease the amount of food in the jar or
select a longer steaming time (max.
20 minutes). Check the recipe booklet and/or
the table in chapter ‘Ingredients and steaming
times’ to make sure that you select the correct
steaming time for the ingredients you want to
steam or the recipe you want to prepare�
The appliance
does not steam�
You have not put
water in the
appliance�
Switch off the appliance and put the right
amount of water in the appliance�
You have not put
the jar on the motor
unit in the correct
position�
Place the jar on the appliance in the correct
position (see section ‘Steaming’ in chapter
‘Using the appliance’).
Steaming takes
too long or the
steam function
does not work at
all�
There is too much
scale in the water
tank�
Descale the water tank. See chapter ‘Cleaning
and maintenance’, section ‘Descaling’.
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