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8. Troubleshooting & FAQs

Q3. After installing SmartControl Premium,

when clicking on SmartControl

Premium tab, nothing shows up after a

while or a failure message shows, what

happened?

Ans.:

It might be your graphic adaptor is not

compatible with the SmartControl

Premium. If your graphic adaptor is one

of the above mentioned brands, try to

download the most updated graphic

adaptor driver from corresponding

companies’ web site. Install the driver.

Remove SmartControl Premium, and

re-install it once more.

If it is still not working, we are sorry that

the graphic adaptor is not supported.

Please visit Philips website and check

if an updated SmartControl Premium

driver is available.

Q4. When I click on Product Information,

only partial information is shown, what

happened?

Ans.:

It might be your graphic card adaptor

driver is not the most updated

version which fully supporting DDC/

CI interface. Please try to download

the most updated graphic adaptor

driver from corresponding companies’

web site. Install the driver. Remove

SmartControl Premium and re-install it

once more.

Attention

Theft Deterence is Enabled

Q5. I forgot my PIN for Theft Deterrence

Function. How can I do?

Ans.:

Philips Service center has a right to

ask for legitimate identification and

authorization, in order to establish

ownership of the monitor.

8.3 General FAQs

Q1:

When I install my monitor what should

I do if the screen shows 'Cannot

display this video mode'?

Ans.:

Recommended resolution for this

monitor: 1920 x 1080 @ 60 Hz.

• Unplug all cables, then connect your PC to

the monitor that you used previously.

• In the Windows Start Menu, select Settings/

Control Panel. In the Control Panel

Window, select the Display icon. Inside the

Display Control Panel, select the 'Settings'

tab. Under the setting tab, in box labelled

'desktop area', move the sidebar to 1920 x

1080 pixels.

• Open 'Advanced Properties' and set the

Refresh Rate to 60 Hz, then click OK.

• Restart your computer and repeat step 2

and 3 to verify that your PC is set at 1920

x 1080 @ 60 Hz.

• Shut down your computer, disconnect your

old monitor and reconnect your Philips

LCD monitor.

• Turn on your monitor and then turn on

your PC.

Q2:

What is the recommended refresh

rate for LCD monitor?

Ans.:

Recommended refresh rate in LCD

monitors is 60 Hz, In case of any

disturbance on screen, you can set it

up to 75 Hz to see if that removes the

disturbance.

Q3:

What are the .inf and .icm files on the

CD-ROM? How do I install the drivers

(.inf and .icm)?

Ans.:

These are the driver files for your

monitor. Follow the instructions in your

user manual to install the drivers. Your

computer may ask you for monitor

drivers (.inf and .icm files) or a driver

disk when you first install your monitor.

Follow the instructions to insert the (

Содержание 245C5

Страница 1: ...www philips com welcome EN User manual 1 Customer care and warranty 34 Troubleshooting FAQs 39 245C5 ...

Страница 2: ...bled Speaker System 245C5QHA 10 3 Image Optimization 11 3 1 SmartImage 11 3 2 SmartKolor 12 3 3 SmartContrast 12 3 4 Philips SmartControl Premium 12 4 Technical Specifications 20 4 1 Resolution Preset Modes 23 5 Power Management 24 6 Regulatory Information 25 7 Customer care and warranty 34 7 1 Philips Flat Panel Monitors Pixel Defect Policy 34 7 2 Customer Care Warranty 36 8 Troubleshooting FAQs ...

Страница 3: ...cable or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation ...

Страница 4: ...r or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instr...

Страница 5: ...r utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activiti...

Страница 6: ...al 使用前请阅读使用说明保留备用 245C5 Cable management Audio cable 245C5QHA VGA AC DC Adapter DVI HDMI 245C5QHS 245C5QHA Depends on the country Note Use only the AC DC adapter model Philips ADPC1936 245C5QHSB QHSW QSB QSW ADPC1965 245C5QHAB QHAW Warnings Do not rip off panel film Connecting to your PC Model 245C5QSB 245C5QSW 1 2 1 2 3 4 3 1 DC power input 2 VGA input 3 DVI input 4 Kensington anti theft lock M...

Страница 7: ...he back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Front view product description Model 245C5QSB 245C5QSW 245C5QHSB 245C5QHSW 3 5 2 6 4 7 Switch monitor s power ON and OFF Access the OSD menu Confirm the OSD adjustment Adjust the...

Страница 8: ...ect Text Office Photo Movie Game Economy and Off 8 Bluetooth hot key Description of the On Screen Display What is On Screen Display OSD On Screen Display OSD is a feature in all Philips LCD monitors It allows an end user to adjust screen performance or select functions of the monitors directly through an on screen instruction window A user friendly on screen display interface is shown as below Mod...

Страница 9: ...h Español Ελληνική Français Italiano Maryar Nederlands Português Português do Brazil Polski Русский Svenska Suomi Türkçe Čeština Українська 简体中文繁體中文日本語 한국어 available for selective models available for selective models available for selective models available for selective models HDMI1 available for selective models HDMI2 available for selective models Wide Screen 4 3 0 100 0 100 0 100 0 100 Off ...

Страница 10: ...nce at its native resolution 1920 1080 60 Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 1920 1080 60 Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt ...

Страница 11: ...directly connecting mobile phones and other portable devices to high definition displays An optional MHL cable allows you to simply connect your MHL capable mobile device to this large Philips MHL display and watch your HD videos come to life with full digital sound Now not only you can enjoy your mobile games photos movies or other apps on its big screen you can simultaneously charge your mobile ...

Страница 12: ...pair like smart phone tablet or other devices 3 Once Philips Monitor is shown in the available devices on your phone tablet screen select Philips Monitor to pair connect your device with the Philips monitor Bluetooth Once your device is connected to the Philips monitor you can now stream music or take phone calls through the Bluetooth enabled speaker mic system on the monitor In addition to the Bl...

Страница 13: ...nomy and Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation There are seven modes to select Text Office Photo Movie Game Economy and Off Text Helps improve reading of text based application like PDF ebooks By using a special algorithm which increases the contrast and boundary sharpness of text content the display is optimized fo...

Страница 14: ...rer crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds Why do I need it You want the very best visual clarity and viewing comfort for every type of content SmartContrast dynamically controls contrast and adjusts backlighting for clear crisp bright gaming and video images or displays clear readable text for office work By reducing your monitor s powe...

Страница 15: ...remium it will automatically go to Wizard for first time launch The wizard will guide you through adjustment your monitor performance step by step You can go to Plug in menu to launch wizard later on as well You can adjust more options without wizard by Standard pane Start with Standard pane Adjust menu Adjust Menu allow you to adjust Brightness Contrast Focus Position and Resolution You can follo...

Страница 16: ...w you to adjust RGB Black Level White Point Color Calibration and SmartImage Please refer to SmartImage section You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Страница 17: ... for color calibration to happen dimes out start and quick view buttons 6 Must have patent info in calibration screen First Color Calibration Screen Previous button is disabled until the second color screen Next goes to the succeeding target 6 targets Finally go to File Presets pane Cancel closes the UI and returns to the plug in page SmartImage Allows user to change setting for better display set...

Страница 18: ...tton Theft Deterrence Enabled is displayed Disable Theft Deterrence Mode opens pane screen on next page PIN Options button only available after user creates PIN button opens secure PIN web site Options Preferences Will only be active when selecting Preferences from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Displays current ...

Страница 19: ...n at startup will not load when this box is unchecked Disabled Enable transparency mode Windows 7 Vista XP Default is 0 Opaque Options Input Will only be active when selecting Input from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available All other SmartControl Premium tabs are not available Display the Source instruction pane and cu...

Страница 20: ...ontext Menu has been checked in the Options Preferences pane then the menu will be visible The Context Menu has four entries SmartControl Premium When selected the About screen is displayed Select Preset Provides a hierarchical menu of saved presets for immediate use A check mark shows the currently selected preset Factory Preset can also be called from the drop down menu Tune Display Opens the Sm...

Страница 21: ...To run SmartControl Premium again either select SmartControl Premium from Program menu double click the desktop PC icon or restart the system Task Tray Menu Disabled When theTaskTray is disabled in the preference folder only the Exit selection is available To completely remove SmartControl Premium from the task tray disable Run at Startup in Options Preferences Note All the illustrations in this s...

Страница 22: ... Analog 245C5QHSB 245C5QHSW MHL HDMI Digital HDMI Digital VGA Analog 245C5QHAB 245C5QHAW VGA Analog HDMI1 Digital HDCP HDMI2 Digital HDCP MHL HDMI Digital HDCP Input Signal Separate Sync Sync on Green Audio Out 245C5QHAB 245C5QHAW PC audio in Earphone out 245C5QHSB 245C5QHSW HDMI audio out Convenience Built in speaker 7 W 2 Bluetooth speaker 245C5QHAB 245C5QHAW User Convenience 245C5QSB 245C5QSW 2...

Страница 23: ... max Sleep typ 0 5W Off typ 0 3W Power LED indicator On mode White Standby Sleep mode White blinking Power Supply External 100 240VAC 50 60Hz Dimension Product with stand WxHxD 540 x 419 x 238 mm Weight Product with stand 4 52 kg Product with packaging 7 31 kg Operating Condition Temperature range operation 0 C to 40 C Temperature range Non operation 20 C to 60 C Relative humidity 20 to 80 MTBF 30...

Страница 24: ...1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet 3 Smart response time is the optimum value from either GtG or GtG BW tests ...

Страница 25: ...0 59 94 35 00 640 x 480 66 67 37 86 640 x 480 72 81 37 50 640 x 480 75 00 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 36 1024 x 768 60 00 60 02 1024 x 768 75 03 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 70 64 1440 x 900 74 98 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 Note Please notice that your display works best at native resolution of 1920 x 1080 60Hz For b...

Страница 26: ...e Sleep Standby OFF No No 0 5 W typ White blink Switch Off OFF 0 3 W typ OFF 245C5QHSB 245C5QHSW Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 21 33 W typ 29 14 W max White Sleep Standby OFF No No 0 5 W typ White blink Switch Off OFF 0 3 W typ OFF 245C5QHAB 245C5QHAW Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Ac...

Страница 27: ...ent System EMAS or ISO 14001 Low energy consumption to minimize climate impact Restrictions on Chlorinated and Brominated flame retardants plasticizers plastics and heavy metals such as cadmium mercury and lead RoHS compliance Both product and product packaging is prepared for recycling The brand owner offers take back options Corporate Social Responsibility The brand owner demonstrates the produc...

Страница 28: ...d the disposal of hazardous waste EPEAT S requirement that all registered products meet ENERGY STAR s energy efficiency specifications means that these products will consume less energy throughout their life CE Declaration of Conformity This product is in conformity with the following standards EN60950 1 2006 A11 2009 A1 2010 A12 2011 Safety requirement of Information Technology Equipment EN55022 ...

Страница 29: ...s Part 1 Common technical requirements Energy Star Declaration www energystar gov As an ENERGY STAR Partner we have determined that this product meets the ENERGY STAR guidelines for energy efficiency Note We recommend you switch off the monitor when it is not in use for a long time Federal Communications Commission FCC Interference Statement U S Only This device complies with Part 15 of the FCC Ru...

Страница 30: ...tion exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body FCC Declaration of Conformity Declaration of Conformity for Products Marked with FCC Logo United States Only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may ...

Страница 31: ...e si une telle fonction est disponible Déclaration d exposition aux radiations Cet équipement est conforme aux limites d exposition aux rayonnements IC établies pour un environnement non contrôlé Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps Commission Federale de la Communication FCC Declaration Cet équipement a été...

Страница 32: ...et with an attached protection circuit a three prong socket All equipment that works together computer monitor printer and so on should have the same power supply source The phasing conductor of the room s electrical installation should have a reserve short circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes A To completely switch off the equipment the po...

Страница 33: ...電機須忍受合法通信或工業科學及醫療用電波輻射性電機設備之干擾在5 25 5 35秭赫頻帶內操作之無線資訊傳輸設備限於室內使用 Korea 해당 무선설비는 운용 중 전파혼신 가능성 이 있음 해당 무선설비는 전파혼신 가능성이 있으 므로 인명안전과 관련된 서비스는 할 수 없음 Japan この機器の使用周波数帯では電子レンジ等の産業科学医療用機器のほか工場の製造ライン等で使用されている移動体識別用の構内無線局免許を要する無線局及び特定小電力無線局免許を要しない無線局並びにアマチュア無線局免許を要する無線局が運用されています１この機器を使用する前に近くで移動体識別用の構内無線局及び特定小電力無線局並びにアマチュア無線局が運用されていないことを確認して下さい２万一この機器から移動体識別用の構内無線局に対して有害な電波干渉の事...

Страница 34: ...nverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgeführt werden 2 nur original Ersatzteile verwendet werden 3 bei Ersatz der Bildröhre nur eine bauartgleiche eingebaut wird Aus ergonomischen Gründen wird empfohlen die Grundfarben Blau und Rot nicht auf dunklem Untergrund zu verwend...

Страница 35: ...材料中的含量超出电子信息产品中有毒有害物质的限量要求标准规定的限量要求但是上表中打 X 的部件符合欧盟RoHS法规要求属于豁免的部分环保使用期限此标识指期限十年电子信息产品中含有的有毒有害物质或元素在正常使用的条件下不会发生外泄或突变电子信息产品用户使用该电子信息产品不会对环境造成严重污染或对其人身财产造成严重损害的期限废弃电器电子产品回收处理管理条例提示性说明为了更好地关爱及保护地球当用户不再需要此产品或产品寿命终止时请遵守国家废弃电器电子产品回收处理相关法律法规将其交给当地具有国家认可的回收处理资质的厂商进行回收处理 VCCI B この装置はクラスB情報技術装置ですこの装置は家庭環境で使用することを目的としていますがこの装置がラジオやテレビジョン受信機に近接して使用されると受信障害を引き起こすことがあります取扱説...

Страница 36: ...s for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pi...

Страница 37: ... flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark s...

Страница 38: ...122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 063 0 10 Mon to Fri 9am 6pm Norway Infocare 47 2270 8250 Local call tariff Mon to Fri 9am 6pm Poland MSI 48 0223491505 Local cal...

Страница 39: ...sic Service I I c 7 727 3097515 Latvia NA ServiceNet LV 371 67460399 371 27260399 Lithuania NA UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia NA AMC 389 2 3125097 Moldova NA Comel 37322224035 Romania NA Skin 40 21 2101969 Russia NA CPS 7 495 645 6746 Serbia Montenegro NA KimTec d o o 381 11 20 70 684 Slovakia NA Datalan Service 421 2 49207155 Slovenia NA PC H and 386 1 530 ...

Страница 40: ...6030100 Sun Thu 10 00am 6 00pm Singapore Philips Electronics Singapore Pte Ltd Philips Consumer Care Center 65 6882 3966 Mon Fri 9 00am 6 00pm Sat 9 00am 1 00pm Taiwan FETEC CO 0800 231 099 Mon Fri 09 00 18 00 Thailand Axis Computer System Co Ltd 662 934 5498 Mon Fri 8 30am 05 30pm South Africa Computer RepairTechnologies 011 262 3586 Mon Fri 8 00am 05 00pm Israel Eastronics LTD 1 800 567000 Sun T...

Страница 41: ...s turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnect the monitor from mains power source immediately for s...

Страница 42: ...n red blue dark and white dots appears on the screen The remaining dots are normal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance refer to the Consumer Information Centers list and conta...

Страница 43: ...ization in order to establish ownership of the monitor 8 3 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 1920 x 1080 60 Hz Unplug all cables then connect your PC to the monitor that you used previously In the Windows Start Menu select Settings Control Panel In the Control Panel Window select...

Страница 44: ...row to select the option Color then press OK to enter color setting there are three settings as below 1 ColorTemperature The six settings are 5000K 6500K 7500K 8200K 9300K and 11500K With settings in the 5000K range the panel appears warm with a red white color tone while a 11500K temperature yields cool bluewhite toning 2 sRGB this is a standard setting for ensuring correct exchange of colors bet...

Страница 45: ...rators Attention Monitor controls locked Attention Monitor control unlocked 8 4 MHL FAQs Q1 I cannot see my mobile device image on the monitor screen Ans Please check if your mobile device is MHL certified You also need to have a MHL certified cable to connect the devices Make sure that you have connected to the MHL HDMI port and that correct input is selected on the Monitor via the input selector...

Страница 46: ...ke sure your monitor display has built in speakers and the volume is turned on the monitor side and also on the mobile device side You may also want to use optional headphones If your monitor display does not have in built speakers then you can connect optional headphones to the output on the monitor Please ensure that the volume is turned on the monitor side and also on the mobile device side For...

Страница 47: ...l rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M5245CE1T ...

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