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6 Customer care and warranty

Customer Care & Warranty

PLEASE SELECT YOUR COUNTRY/AREA
TO REVIEW DETAILS OF YOUR WARRANTY
COVERAGE

WESTERN EUROPE

Austria / Belgium / Denmark / France /
Germany / Greece / Finland / Ireland / Italy /

Luxembourg / the Netherlands / Norway /
Portugal / Sweden / Switzerland / Spain /

United Kingdom / Poland

EASTERN EUROPE

Czech Republic / Hungary / Russia / Slovakia /
Slovenia / Turkey

LATIN AMERICA

Argentina / Brasil

NORTH AMERICA

Canada / USA

PACIFIC

Australia / New Zealand

ASIA

China / Hong Kong / India / Indonesia / Korea /
Malaysia / Pakistan / Philippines / Singapore /

Taiwan / Thailand / Vietnam

AFRICA

South Africa

MIDDLE EAST

United Arab Emirates

What is covered?

The Philips F1rst Choice Warranty applies within
Andorra, Austria, Belgium, Cyprus, Denmark,
France, Germany, Greece, Finland, Ireland,
Italy, Liechtenstein, Luxembourg, Monaco, the

Netherlands, Norway, Poland, Portugal, Sweden,

Switzerland, Spain and the United Kingdom

and only for monitors originally designed,
manufactured, approved and/or authorized for
usage within these countries.

Warranty coverage begins as from the day you

buy your monitor. For two years thereafter, your

monitor will be swapped by at least an equivalent
monitor in case of defects provided for under the
warranty coverage.

The swap monitor remains yours and Philips

keeps the defective/original monitor. For the swap

monitor the warranty period remains equal to
that of your original monitor, being 24 months as
from the purchase date of your original monitor.

Your Philips F1rst Choice Warranty

Thank you for purchasing this Philips monitor.

All Philips monitors are designed and

manufactured to high standards and
deliver high-quality performance, ease
of use and ease of installation. Should
you encounter any difficulties while

installing or using this product, please contact
the Philips helpdesk directly to benefit from your

Philips F1rst Choice Warranty. This two-year

service warranty entitles you to a swap model
on-site if your monitor turns out to be faulty or
defective. Philips aims at a swap within 48 hours
of your call being received.

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Содержание 221E2

Страница 1: ...EN User manual 1 Customer care and warranty 27 Troubleshooting FAQs 39 221E2 www philips com welcome 221EL2 ...

Страница 2: ...monitor 5 2 3 Remove Base Stand and Base 7 3 Product information 3 1 Smartimage Lite 6 3 2 SmartContrast 8 3 3 SmartControl Lite 9 3 4 Philips Pixel Defect Policy 16 4 Technical Specifications 18 4 1 Resolution Preset Modes 21 4 2 Automatic PowerSaving 21 5 Regulatory Information 22 6 Customer care and warranty 27 7 Troubleshooting FAQs 7 1 Troubleshooting 39 7 2 SmartControl Lite FAQs 41 7 3 Gene...

Страница 3: ...ime If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center 1 Important Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation Maintenance To protect your monitor from possible damage do not put excessive pressure on th...

Страница 4: ...Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this manual have been followed 1 2 Notational Descriptions The following subs...

Страница 5: ...the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Recycling Information for Customers There is currently a system of...

Страница 6: ...the back of the monitor firmly 2 Turn off your computer and unplug its power cable 3 Connect the monitor signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor EDFU CD Monitor Quick start guide...

Страница 7: ...nu Below is an overall view of the structure of the On Screen Display You can use this as a reference when you want to work your way around the different adjustments later on Main menu Input Sub menu VGA DVI available for selective models Picture Picture Format 4 3 Wide screen Brightness Contrast Color Color Temp 5000K 6500K 7500K 8200K 9300K 11500K sRGB Language English Español Français Deutsch I...

Страница 8: ...ching a video Philips SmartImage Lite delivers great optimized monitor performance Why do I need it You want a monitor that delivers optimized display all your favorite types of content SmartImage Lite software dynamically adjust brightness contrast color and sharpness in real time to enhance your monitor viewing experience How does it work SmartImage Lite is an exclusive leading edge Philips tech...

Страница 9: ...SmartImage Lite OSD There are three modes to be selected Standard Internet Game Standard Enhances text and dampens brightness to increase readability and reduce eye strain This mode significantly enhances readability and productivity when you re working with spreadsheets PDF files scanned articles or other general office applications Internet This profile combines color saturation dynamic contrast...

Страница 10: ...d viewing comfort for every type of content SmartContrast dynamically controls contrast and adjusts backlighting for clear crisp bright gaming and video images or displays clear readable text for office work By reducing your monitor s power consumption you save on energy costs and extend the lifetime of your monitor How does it work When you activate SmartContrast it will analyse the content you a...

Страница 11: ...ows 7 compliant eye catching animated Icon based software is ready to enhance your experience with Philips monitors Installation Follow the instruction and complete the installation You can launch after installation is completed If you want to launch later you can either click the shortcut on desktop or toolbar First launch Wizard The first time after installation of SmartControl Lite it will auto...

Страница 12: ...Standard pane Adjust menu Adjust Menu allow you to adjust Brightness Contrast Focus Position and Resolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation ...

Страница 13: ...u item base on your input Example for Color Calibration 1 Show Me starts color calibration tutorial 2 Start starts the 6 step color calibration sequence 3 QuickView loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view buttons 6 Must ...

Страница 14: ...hecked On by default Enable Context menu displays SmartControl Lite selections for Select Preset andTune Display in the desktop right click context menu Disabled removes SmartControl Lite from the right click context menu EnableTaskTray icon is checked On by default Enable context menu shows the task tray menu for SmartControl Lite A right click on the task tray icon displays the menu options for ...

Страница 15: ... are available All other SmartControl Lite tabs are not available Display the Source instruction pane and current input source setting On single input displays this pane will not be visible Options Audio Will only be active when selectingVolume from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available ...

Страница 16: ...ext Sensitive menu The Context Sensitive menu is Enabled by default If Enable Context Menu has been checked in the Options Preferences pane then the menu will be visible The Context Menu has four entries SmartControl Lite When selected the About Screen is displayed Select Preset Provides a hierarchical menu of saved presets for immediate use A check mark shows the currently selected preset Facoty ...

Страница 17: ...er to PDI Landing and checks the user s version against the most current available About Displays detailed reference information product version release information and product name Exit Close SmartControl Lite To run SmartControl Lite again either select SmartControl Lite from Program menu double click the desktop PC icon or restart the system Task Tray Menu Disabled When theTaskTray is disabled ...

Страница 18: ...r combinations of pixel defects that are more noticeable than others This policy is valid worldwide Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pixel When all are dark the three colo...

Страница 19: ...replacement due to pixel defects during the warranty period aTFT LCD panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL MODEL 221E2 221EL2 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright ...

Страница 20: ...le 176 H 170 V C R 5 Picture Enhancement SmartImage Lite Display colors 16 7 M Vertical refresh rate 56Hz 76Hz Horizontal Frequency 30kHz 80kHz sRGB YES Connectivity Signal input DVI D digital HDCP VGA Analog Input Signal Separate Sync Sync on Green Convenience User Convenience SmartImage Lite Input 4 3 Wide back Power On Off Menu OK OSD Languages English French German Italian Russian Spanish Simp...

Страница 21: ... hr 1 47BTU hr Off 1 43BTU hr 1 43BTU hr 1 47BTU hr Power 221EL2 On mode 23 8W typical Energy Consumption EnergyStar 5 0 test method AC InputVoltage at 100VAC 5VAC 50Hz 3Hz AC InputVoltage at 115VAC 5VAC 60Hz 3Hz AC InputVoltage at 230VAC 5VAC 50Hz 3Hz Normal Operation typcial 18 05W 18 04W 18W Sleep 0 43W 0 42W 0 41W Off 0 42W 0 42W 0 40W Heat Dissipation AC InputVoltage at 100VAC 5VAC 50Hz 3Hz A...

Страница 22: ...on 20 C to 60 C Relative humidity 20 to 80 Altitude Non operation 12 000 ft 3 658 m operation 40 000 ft 12 192 m MTBF 50 000hrs 221E2 30 000hrs 221EL2 Environmental ROHS YES EPEAT Silver www epeat net Packaging 100 recyclable Compliance and standards Regulatory Approvals CE Mark FCC Class B SEMKO TÜV GS TÜV Ergo UL cUL Energy star 5 0 Cabinet Color Black Black Finish Glossy Texture Note This data ...

Страница 23: ... 31 47 640x480 59 94 37 88 800x600 60 32 48 36 1024x768 60 00 54 00 1152x864 60 00 44 77 1280x720 59 86 47 78 1280x768 59 87 49 70 1280x800 59 81 60 00 1280x960 60 00 63 89 1280x1024 60 02 47 71 1360x768 60 02 55 47 1440x900 59 90 55 94 1440x900 59 89 75 00 1600x1200 60 00 64 67 1680x1050 59 88 65 29 1680x1050 59 95 66 59 1920x1080 59 93 74 04 1920x1200 59 95 67 50 1920x1080 60 00 Power Management...

Страница 24: ...tered products meet ENERGY STAR s energy efficiency specifications means that these products will consume less energy throughout their life CE Declaration of Conformity This product is in conformity with the following standards EN60950 1 2006 Safety requirement of InformationTechnology Equipment EN55022 2006 Radio Disturbance requirement of InformationTechnology Equipment EN55024 1998 A1 2001 A2 2...

Страница 25: ...eceiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only...

Страница 26: ...étents en matière de conformité est susceptible d interdire à l utilisateur l usage du présent équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification...

Страница 27: ...tgelegtenVorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgeführt we...

Страница 28: ...g Pollution by Electronic Information Products or commonly referred to as China RoHS All products including CRT and LCD monitor which are produced and sold for China market have to meet China RoHS request 环保使用期限此标识指期限十年电子信息产品中含有的有毒有害物质或元素在正常使用的条件下不会发生外泄或突变电子信息产品用户使用该电子信息产品不会对环境造成严重污染或对其人身财产造成严重损害的期限 ...

Страница 29: ...ally designed manufactured approved and or authorized for usage within these countries Warranty coverage begins as from the day you buy your monitor For two years thereafter your monitor will be swapped by at least an equivalent monitor in case of defects provided for under the warranty coverage The swap monitor remains yours and Philips keeps the defective original monitor For the swap monitor th...

Страница 30: ...hat are not originally designed manufactured approved and or authorized for usage within the Philips F1rst Choice countries do not apply to the Philips F1rst Choice Warranty In these cases the Philips global warranty terms are valid Just a click away In case of any problems we advise you to read the operating instructions carefully or go to the www philips com support website for additional suppor...

Страница 31: ...840 320 041 0 08 Luxembourg 352 26 84 30 00 Local call tariff The Netherlands 31 0900 0400 063 0 10 Norway 47 2270 8250 Local call tariff Poland 48 0223491505 Local call tariff Portugal 351 2 1359 1440 Local call tariff Spain 34 902 888 785 0 10 Sweden 46 08 632 0016 Local call tariff Switzerland 41 02 2310 2116 Local call tariff United Kingdom 44 0207 949 0069 Local call tariff ...

Страница 32: ...erations have been executed by unauthorized service organizations or persons damage is caused by accidents including but not limited to lightning water or fire misuse or neglect Reception problems caused by signal conditions or cable or antenna systems outside the unit Defects caused by abuse or misuse of the monitor Product requires modification or adaptation to enable it to comply with local or ...

Страница 33: ...Bulgaria Tel 359 2 960 2360 www lan service bg CZECH REPUBLIC General Consumer Information Center 800 142100 Xpectrum Lu ná 591 4 CZ 160 00 Praha 6Tel 800 100 697 or 220 121 435 Email info xpectrum cz www xpectrum cz CROATIA Renoprom d o o Ljubljanska 4 Sv Nedjelja 10431 Croatia Tel 385 1 333 0974 ESTONIA FUJITSU SERVICES OU Akadeemia tee 21G EE 12618Tallinn Tel 372 6519900 www ee invia fujitsu co...

Страница 34: ...202 Moscow Russia Tel 7 095 170 5401 TURKEY Türk PhilipsTicaret A S Yukari Dudullu Org San Bolgesi 2 Cadde No 22 34776 Umraniye Istanbul Tel 0800 261 33 02 UKRAINE Comel Shevchenko street 32 UA 49030 Dnepropetrovsk Tel 380 562320045 www csp comel com LLCTopaz Company Topaz Service Company Mishina str 3 Kiev Ukraine 03151 Tel 38 044 245 73 31 Latin America ARGENTINA Azopardo 1480 C1107ADZ Cdad de B...

Страница 35: ...6 Fax 021 7510982 E mail gepta cbn net id Service hours Mon Fri 8 30am 4 30pm Sat 8 30am 2 00pm Additional service points 1 Philips Building Jl Buncit Raya Kav 99 Jakarta Selatan Phone 021 7940040 ext 1722 1724 98249295 70980942 2 Jl Tanah Abang 1 no 12S Jakarta Pusat Phone 021 3455150 34835453 3 Rukan City Home no H31 Gading Square Jl Bulevar Barat Kelapa Gading Jakarta Utara Phone 021 45870601 9...

Страница 36: ...Megamall 4th Level Cyberzone Building B SM Megamall Mandaluyong City NEO CARE SM North EDSA 4th Level Cyberzone Annex Bldg SM City North EDSA Quezon City 441 1610 MDR Microware Sales Inc Cebu Branch N Escario corner Clavano St Cebu City Phils 255 4415 255 3242 253 9361 4124864 to 67 Sun 0922 8210045 to 46 Davao Office C Arellano St Davao City 8000 082 225 3021 225 3022 Sun 0922 8210015 CDO Office ...

Страница 37: ...ond or third year of purchase we will repair it after it has been sent to the service provider at your expense and returned to you within five working days free of charge Israel Company Eastronics LTD Address 13 Rozanis St P O B 39300 Tel Aviv 61392 Israel Tel 1 800 567000 call free in Israel 972 50 8353722 after service hours until 20 00 Fax 972 3 6458759 E mail eastronics eastronics co il Servic...

Страница 38: ...a product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed manufactured approved and or authorized or repair of products damaged by these modifications incidental or consequential damages resulting from the product Some states do not allow the exclusion of incidental or consequential damages so the above exclusion may ...

Страница 39: ... even if notified of the possibility of such damages REMEMBER Please record the model and serial numbers found on the product below MODEL ______________________________ SERIAL _______________________________ This warranty gives you specific legal rights You may have other rights which vary from state province to state province Before contacting Philips please prepare the following details so we ca...

Страница 40: ...leted removed or made illegible repairs or product modifications and alterations have been executed by unauthorized service organizations or persons damage is caused by accidents including but not limited to lightning water or fire misuse or neglect Please note that the product is not defective under this guarantee in the case where modifications become necessary in order for the product to comply...

Страница 41: ...nitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnect the...

Страница 42: ...periodic screen refresh application if your LCD monitor will display unchanging static content Severe burn in or after image or ghost image symptoms will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the same mode as monitor s recommended screen native resolution...

Страница 43: ...te when clicking on SmartControl Lite tab nothing shows up after a while or a failure message shows what happened Ans It might be your graphic adaptor is not compatible with the SmartControl Lite If your graphic adaptor is one of the above mentioned brands try to download the most updated graphic adaptor driver from corresponding companies web site Install the driver Remove SmartControl Lite and r...

Страница 44: ...if that removes the disturbance Q3 What are the inf and icm files on the CD ROM How do I install the drivers inf and icm Ans These are the driver files for your monitor Follow the instructions in your user manual to install the drivers Your computer may ask you for monitor drivers inf and icm files or a driver disk when you first install your monitor Follow the instructions to insert the companion...

Страница 45: ...canners etc 3 User Define the user can choose his her preference color setting by adjusting red green blue color Note A measurement of the color of light radiated by an object while it is being heated This measurement is expressed in terms of absolute scale degrees Kelvin Lower Kevin temperatures such as 2004K are red higher temperatures such as 9300K are blue Neutral temperature is white at 6504K...

Страница 46: ...ver a period of time after the power has been switched off Always activate a moving screen saver program when you leave your monitor unattended Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content Warning Severe burn in or after image or ghost image symptoms will not disappear and cannot be repaired The damage mentioned above is not cover...

Страница 47: ...hts reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifications are subject to change without notice Version M2221E1T ...

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