51
7.2 SmartControl FAQs
Q1. I change the monitor on a PC to a
different one and the SmartControl
becomes un-usable, what do I
do?
Ans.:
Restart your PC and see if SmartControl
can work. Otherwise, you will
need to remove and re-install SmartControl
to ensure proper driver is installed.
Q2. The SmartControl functions
worked well before, but it does not work
anymore, what can I do?
Ans.:
If the following actions were executed,
the monitor driver may need to be
re-installed.
v
Changed video graphic adapter to another
one
v
Updated video driver
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patch
v
Run Windows Update and updated
monitor and/or video driver
v
Windows was booted with the monitor
power off or disconnected.
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Computer and click on Properties-
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re-install. Simply remove SmartControl
and re-install it.
Q3. After installing SmartControl,
when clicking on SmartControl
tab, nothing shows up after a while or a
failure message shows, what happened?
Ans.:
It might be your graphic adaptor is not
compatible with the SmartControl
. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic adaptor
driver from corresponding companies’ web
site.
Install the driver. Remove SmartControl
, and re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported. Please
visit Philips website and check if an updated
SmartControl driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.:
It might be your graphic card adaptor driver
is not the most updated version which fully
supporting DDC/CI interface. Please try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl and
re-install it once more.
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.:
Philips Service center has a right to ask for
legitimate identification and authorization, in
order to establish ownership of the monitor.
Please note that the anti-theft deterrence
function is provided as a convenient
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sole responsibility of the individual user or
the organization who sets it.
In case the PIN number is forgotten, Philips
service center can re-set it for you at a
nominal charge after verification of
ownership. Please note that this activity is
not covered by standard warranty terms.
