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8.Troubleshooting & FAQs

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Q14: Where can I find Regulation &

Service Information Manual
mentioned in EDFU?

Ans.: Regulation & Service Information

Manual can be download on the
Philips website support page.

8.3 SmoothTouch

Q1:

Why is the touch function not
available when I touch the dis-
play?

Ans.: Please ensure the supplied USB

cable is connected between your
computer and the display prop-
erly.

Q2:

Does the touch function only ex-
ist on the Windows 10 OS?

Ans.: The touch function works only

on OS and applications which
support touch functions.

Q3:

Why my touch function is very
slow?

Ans.: The touch function response

is dependent on the speed of
your computer configuration.
For example, your devise must
be either Windows or Android
certified listed on the specifica-
tion page to ensure minimum
requirement for touch function in
order to maximize Touch utility.

Q4: Why my touch response is not

smooth enough?

Ans.: You may need to clean the

glass surface of the display with
proper screen cleaning material
from time to time, as the glass
tends to pick up dirt from your

fingers. Please keep your hands
clean and dry before touching
the screen to ensure fluid touch
operation.

Содержание 162B9TN/00

Страница 1: ...www philips com welcome B Line 162B9 172B9 EN User manual 1 Customer care and warranty 18 Troubleshooting FAQs 22 ...

Страница 2: ...ating the monitor 6 2 3 VESA Mounting 8 3 Image Optimization 9 3 1 SmartImage 9 3 2 SmartContrast 10 4 SmoothTouch 11 5 Technical Specifications 12 5 1 Resolution Preset Modes 16 6 Power Management 17 7 Customer care and warranty 18 7 1 Philips Flat Panel Monitors Pixel Defect Policy 18 7 2 Customer Care Warranty 21 8 Troubleshooting FAQs 22 8 1 Troubleshooting 22 8 2 General FAQs 23 8 3 SmoothTou...

Страница 3: ...vironment may result in discoloration and damage to the monitor Keep the display away from oil Oil may damage the plastic cover of the display and void the warranty Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor s electronics Do not block the ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easi...

Страница 4: ...age the plastic parts and void the warranty Unplug the monitor if you are not going to use it for an extensive period of time Unplug the monitor if you need to clean it with a slightly damp cloth The screen may be wiped with a dry cloth when the power is off However never use organic solvent such as alcohol or ammonia based liquids to clean your monitor To avoid the risk of shock or permanent dama...

Страница 5: ...nical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this manual have been followed 1 2 Notational Descriptions The following subsections describe notational conventions used in this document Notes Cautions an...

Страница 6: ...been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s ...

Страница 7: ...cording to region Note 162B9TN Use only the AC DC adapter model Philips ADPC1936 172B9TN Use only the AC DC adapter model Philips ADPC2045 Connecting to your PC 8 Step 1 Step 2 2 3 4 6 7 1 USB hub 5 Fast Charger 9 10 11 or Step 1 Step 2 or HDMI USB A B 1 Kensington anti theft lock 2 DC power input 3 Displayport input 4 DVI input 5 HDMI input 6 VGA input 7 Audio input 8 Earphone jack 9 USB upstream...

Страница 8: ...have interference by the high speed signal of USB 3 1 devices which may result in a decreased efficiency of the radio transmission Should this happen please try the following methods to help reduce the effects of interference Try to keep USB2 0 receivers away from USB3 1 connection port Use a standard USB extension cable or USB hub to increase the space between your wireless receiver and the USB3 ...

Страница 9: ...tting is ON mode it makes the screen looks slightly dim for optimum brightness enter to the OSD to set DPS to OFF mode Main menu Sub menu Picture Input OSD Settings Setup Language Color Audio Audio In HDMI DisplayPort Brightness Contrast Horizontal Vertical Transparency OSD Time Out Auto V Position Phase Clock Resolution Notification Reset Information Color Temperature sRGB User Define VGA DVI Dis...

Страница 10: ...different resolution an alert is displayed on screen Use 1366 x 768 162B9TN 1280 x 1024 172B9TN for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu 2 3 VESA Mounting Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface VESA Mounting Screw M4 Always contact manufacturer for wall mount installation 100mm 100m...

Страница 11: ...and sharpness of images to enhance the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle among EasyRead Office Photo Movie Game Economy LowBlue Mode Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation Th...

Страница 12: ...Philips LowBlue Mode setting uses a smart software technology to reduce harmful shortwave blue light Off No optimization by SmartImage Note Philips LowBlue mode mode 2 compliance with TUV Low Blue Light certification you can have this mode by simply press the hotkey then press to select LowBlue Mode see above SmartImage selection steps 3 2 SmartContrast What is it Unique technology that dynamicall...

Страница 13: ...onality or Step 1 Step 2 or HDMI USB A B Operating System requirements The touch function works on the operating systems shown on the below table OS OS Version Name Kernel version Touche finger Need Driver Windows Win10 non multi touch No Windows Win8 Win8 1 non multi touch No Windows Win7 non multi touch No Windows WES7 E non multi touch Yes Windows XP non Single Yes Android 7 1 Nougat 4 4 1 mult...

Страница 14: ...er Free 172B9TN YES Picture Enhancement SmartImage Vertical Refresh Rate 162B9TN 50 Hz 75 Hz 172B9TN 48 Hz 60 Hz Horizontal Frequency 162B9TN 30 kHz 60 kHz 172B9TN 30 kHz 85 kHz sRGB YES LowBlue Mode YES EasyRead YES SmoothTouch Touch Technology Projective Capacitive Touch Points 10 Touch method Stylus finger glove Transmission rate 85 Touch interface USB Touch glass hardness 7H Touch active area ...

Страница 15: ...put Voltage at 230VAC 50Hz Normal Operation 7 70 W typ 7 80 W typ 7 90 W typ Sleep Standby mode 0 3 W 0 3 W 0 3 W Off mode 0 3 W 0 3 W 0 3 W Heat Dissipation AC Input Voltage at 100VAC 50Hz AC Input Voltage at 115VAC 50Hz AC Input Voltage at 230VAC 50Hz Normal Operation 26 28 BTU hr typ 26 62 BTU hr typ 26 96 BTU hr typ Sleep Standby mode 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Off mode 1 02 BTU hr 1 ...

Страница 16: ...162B9TN 2 01 kg 172B9TN 3 26 kg Product with packaging 162B9TN 3 44 kg 172B9TN 4 67 kg Operating Condition Temperature range operation 0 C to 40 C Relative humidity operation 20 to 80 Atmospheric pressure operation 700 to 1060hPa Temperature range Non operation 20 C to 60 C Relative humidity Non operation 10 to 90 Atmospheric pressure Non operation 500 to 1060hPa Environmental and energy ROHS YES ...

Страница 17: ...cations able from the Philips website supporting pages 3 In order to comply with international energy standards power consumptions are under the PC Display test mode and the monitor needs to connect with USB up stream cable ...

Страница 18: ...8 59 79 172B9TN H freq kHz Resolution V freq Hz 31 47 640 x 480 59 94 31 47 720 x 400 70 09 35 00 640 x 480 66 67 37 86 640 x 480 72 81 37 50 640 x 480 75 00 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 36 1024 x 768 60 00 60 02 1024 x 768 75 03 44 77 1280 x 720 59 86 63 89 1280 x 1024 60 02 Note Please notice that your display works best at native resolution of 1366 x 768 162B9TN 1280 x 1024 17...

Страница 19: ...efinition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 7 80 W typ 34 W max White Sleep Standby mode OFF No No 0 3 W White blink Off mode OFF 0 3 W OFF 172B9TN Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 11 1 W typ 57 W max White Sleep Standby mode OFF No No 0 3 W White blink Off mode OFF 0 3 W OFF The following setup is u...

Страница 20: ... higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together app...

Страница 21: ... in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables Three adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black dot defects appear as pixels or sub pixels t...

Страница 22: ... fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 3 or fewer 172B9TN BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 2 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpix...

Страница 23: ...pair and return service however the user will be responsible for all costs accrued If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer ...

Страница 24: ...tart Guide Check to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any tro...

Страница 25: ...ion may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the same mode as monitor s recommended screen native resolution Green red blue dark and white dots appears on the screen The remaining ...

Страница 26: ...onitor together determine the available resolutions You can select the desired resolution under Windows Control Panel with the Display properties Q5 What if I get lost when I am making monitor adjustments via OSD Ans Simply press the OK button then select Reset to recall all of the original factory settings Q6 Is the LCD screen resistant to scratches Ans In general it is recommended that the panel...

Страница 27: ...mage in LCD panels Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases the burned in or after imaging or ghost imaging will disap pear gradually over a period of time after the power has been sw...

Страница 28: ...ly on OS and applications which support touch functions Q3 Why my touch function is very slow Ans The touch function response is dependent on the speed of your computer configuration For example your devise must be either Windows or Android certified listed on the specifica tion page to ensure minimum requirement for touch function in order to maximize Touch utility Q4 Why my touch response is not...

Страница 29: ...responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the warrantor in relation to this product Philips and the Philips Shield Emblem are regis tered trademarks of Koninklijke Philips N V and are used under license Specifications are subject to change without notice Version M91617BNE1WWT ...

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