Problem
Possible causes
Remedy
Unusual noises during operation
● Suction chamber dirty
● Switch off the vacuum pump immediate-
ly.
● Clean suction chamber.
● Damage to the bearing
or gear wheels
● Switch off the vacuum pump immediate-
ly.
● Contact Pfeiffer Vacuum Service.
The vacuum pump keeps reaching the
temperature limits (cooling water error)
● Cooling water circuit in-
active
● Leakage in cooling water
system
● Switch off the vacuum pump immediate-
ly.
● Check and ensure the cooling water
supply.
● Contact Pfeiffer Vacuum Service.
Tbl. 19:
Troubleshooting
12.3 Error codes
Errors (** Error E–––– **) always cause the connected peripheral devices to be switched off.
Warnings (* Warning F –––– *) are only displayed and do not cause components to be switched off.
Handling malfunction messages
1. Read out error codes via Pfeiffer display and control units or a PC.
2. Remove the cause of the malfunction.
3. Reset the malfunction message with parameter
[P:009]
.
– Use preconfigured quick keys with the symbol
or display tiles on Pfeiffer Vacuum display
and control units.
Error
code
Problem
Possible causes
Remedy
Err001
Excess rotation speed
● Error in the frequency converter
(FC)
● Contact
Err002
Motor excess voltage
● Error in the frequency converter
(FC)
● Contact Pfeiffer Vacuum Service
● Parameter 13 was not activated
during pump operation with brak-
ing resistance
● Check parameter 13 and set as appropri-
ate for the equipment, if applicable:
RC 4000 = deactivated
RC 5500 = activated
RC 7500 = activated
RC 15000 = activated
● Parameter 13 was activated dur-
ing pump operation without brak-
ing resistance
Err021
Image impedance not
detected
● Image impedance not present or
defective
● Contact Pfeiffer Vacuum Service
Err023
Motor undervoltage
● Error in the frequency converter
(FC)
● Check the mains input voltage
● Contact Pfeiffer Vacuum Service
Err042
Checksum errors
● Inconsistent software
● Contact Pfeiffer Vacuum Service
Err045
Excess temperature
of motor or braking re-
sistor
● Insufficient cooling
● Fan filter mats soiled in control
cabinet
● Check the cooling
● Clean the fan filter mats or replace them
Err091
Hardware error
● Hardware not detected
● Contact Pfeiffer Vacuum Service
Err098
Internal communica-
tion error
–
● Contact Pfeiffer Vacuum Service
Err104
External error
● Error in the backing pump of the
HiLobe pumping station
● Check the backing pump of the HiLobe
pumping station
Err115
Invalid pump tempera-
ture signal
● Oil temperature sensors defec-
tive or not connected
● Check the sensors and their cables
● Replace the sensors and their cables, if
required
Err117
Vacuum pump excess
temperature
● Insufficient cooling
● Improve the cooling
● Check the operating conditions
● Observe the intended use
Malfunctions
55/68