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Replacement flaps available online
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Cleaning the pet door
Your pet door is constructed in the highest quality material with a
toughened flap and has been designed to last for many years.
To maintain its appearance, occasional wiping with a damp cloth
is all that is necessary.
Warranty
Three Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty.
Complete details of the warranty applicable to this Product and its terms
can be found at www.petsafe.net and/ or are available by contacting
your local Customer Care Centre.
•
Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building,
Market Square, Dundalk, Co. Louth, Ireland
•
Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN
37932 USA
Australia/New Zealand –
In compliance with the Australian
Consumer Law, Warranties Against Defects, effective January 1, 2012,
warranty details of this Product are as follows: Radio Systems Australia
Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the
original retail purchaser, and not any other purchaser or subsequent
owner, that its Product, when subject to normal and proper residential
use, will be free from defects in material or workmanship for a period
of three (3) years from the purchase date. An “original retail consumer
purchaser” is a person or entity who originally purchases the Product,
or a gift recipient of a new Product that is unopened and in its original
packaging. When serviced by Radio Systems Customer Service, Radio
Systems covers labour and parts for the first three years of ownership;
after the first three years, a service or upgrade charge will apply relative
to replacement of the Product with new or refurbished items at Radio
Systems’ sole discretion.
The limited warranty is non-transferable and shall automatically terminate
if the original retail consumer purchaser resells the Radio Systems Product
or transfers the property on which the Radio Systems Product is installed.
This Limited Warranty excludes accidental damage due to dog chews;
lightning damage; or neglect, alteration, and misuse. Consumers who
purchase products outside of Australia, New Zealand, or from an
unauthorised dealer will need to return the Product to the original place of
purchase for any warranty issues.
Pease note that Radio Systems does not provide refunds, replacements,
or upgrades for change of mind, or for any other reason outside of these
Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made
directly to Radio Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof
of purchase, Radio Systems will not repair or replace faulty components.
Radio Systems requests the Consumer to contact the Radio Systems
Customer Care Centre to obtain a Warranty Return number, prior
to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original
purchase, Radio Systems will organise for a replacement to be sent in
advance of returning the faulty Product. A Post Bag will be included with
the replacement Product for the return of the faulty Product. The Product
must be returned within 7 days of receiving the replacement. If the Product
is deemed to be faulty after 30 days from the date of original purchase,
the consumer will be required to return the Product to Radio Systems at the
consumer’s own expense. Radio Systems will test and replace the faulty
unit or its components and return to the consumer free of charge, provided
the Product is within its said warranty period. This warranty is in addition
to other rights and remedies available to you under the law. Radio
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