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petsafe.com

17

Troubleshooting

My pet reacts strongly to the static 

correction and has become fearful.

•  Lower the static correction level.
•  Make sure you are in control of the situation when your pet receives his first 

static corrections (have him on a leash attached to a separate, non-metallic 

collar) and lead him into the pet area and praise him. If your pet remains 

fearful, suspend training and start again the next day. Make sure to end all 

training sessions on a positive note with lots of praise and play. 

The transmitter power light is not on.

•  Make sure the power adaptor is plugged into a working 120 volt wall outlet.
•  Verify that the outlet is working properly by plugging in a known working item 

such as a radio.

•  If the power light still does not come on, the fence transmitter and/or power 

adaptor needs to be replaced. Contact the Customer Care Center.

I was setting up the pet area and after I 

turned down the boundary control dial, 

the receiver collar would no longer tone 

or correct.

•  You may have turned the boundary control dial down too quickly, causing the 

receiver collar to go into power-fail mode. This is a safety feature designed to 

protect your pet when power to the transmitter goes out.

My next-door neighbor has a 

containment system and the receiver 

collar does not activate near 

their property.

•  Your neighbor’s containment signal may interfere with the operation of the 

receiver collar preventing activation close to their fence. To minimize the 

interference, reduce the size of the pet area or move the transmitter away 

from your neighbor’s system. 

•  Adjust the pet area so that the receiver collar activates for at least 5 

feet beyond the reduced boundary setting when walking towards the 

neighboring containment system.

The receiver collar has injured my 

pet’s neck.

•  Failing to follow the important safety information at the front of the product 

manual has caused pressure ulcers.  Some descriptions of advanced pressure 

ulcers describe the sores as looking like burns on the dog’s neck. Be assured 

that electronic collars do not use enough energy to create electrical burns. 

The energy in an output pulse is only a few thousandths of a Joule; it is similar 

in nature to the static pulse that you may feel when getting out of your car. In 

some cases, pressure ulcers are described as chemical burns. The battery in 

your receiver collar is sealed, in addition, your collar’s housing is also sealed. 

This sealing makes it virtually impossible, without misuse or abuse, for your 

receiver collar battery to leak onto your pet’s neck. Please review and follow 

the important safety information on page 3, and the instructions in Step 6 

under the heading “Fit the receiver collar” on page 12.

Содержание Stay & Play PIF00-13663

Страница 1: ......

Страница 2: ...duct if your pet is prone to aggressive behavior Aggressive pets can cause severe injury or death to their owners and others If you are not sure that this product is right for your pet please talk to your veterinarian or a certified trainer Risk of electric shock Use the fence transmitter indoors in a dry location only The battery should be charged in areas with temperatures ranging from 32 F to 1...

Страница 3: ...tter testing This will prevent unintended corrections To prevent an unintended correction after the boundary flags have been placed be sure to set the static correction on the receiver collar back to level 1 which is tone only To prevent an unintended correction remove the receiver collar from your pet when indoors Never remove power from the system when the collar is on the pet This may activate ...

Страница 4: ...are the Receiver Collar 8 Step 4 Adjust the Pet Area to Desired Size 10 Step 5 Place the Boundary Flags 12 Step 6 Fit the Receiver Collar 12 Training 14 Day 1 14 Days 2 4 14 Days 5 8 14 Days 9 30 15 Taking Your Pet Out of the Pet Area 15 Wireless to Go 15 Troubleshooting 16 Terms of Use and Limitation of Liability 18 Compliance 18 Customer Care International 18 Important Recycling Advice 19 Warran...

Страница 5: ...tallic collar and leash or lead For help with setup and training please visit petsafe com Transmitter Boundary Flags 50 Power Adaptor Receiver Charger Long Contact Points Test Light Tool Receiver Collar with Short Contact Points Mounting Bracket Mounting Screws Mounting Anchors Contact Point Wrench ...

Страница 6: ...e pet area Note The receiver collar is equipped with a safety time out feature that will stop correcting after 15 seconds if your pet remains outside the pet area Receiver Collar Receives the radio signal from the transmitter Mode Button Turns receiver ON OFF and adjusts the level of static correction your pet receives outside the pet area Receiver Indicator Light Indicates the level of correction...

Страница 7: ...chors would not be needed If mounting to dry wall using the mounting anchors drill 1 4 holes and insert anchors completely into the holes 4 Screw bracket to the wall 5 Place the bottom edge of transmitter against the bracket making sure the screw recesses are over the bracket hooks on both sides 6 Rotate transmitter up and push firmly until the top latch locks into place 1D To maximize your pet ar...

Страница 8: ...the receiver charge jack on the receiver collar The receiver charge jack and receiver charger are keyed to fit one way Do not force it in backwards Step 3 Prepare the Receiver Collar Your receiver collar comes with short contact points Use the long contact points for pets with long or thick hair Tighten the contact points using the contact point wrench 3A Check tightness weekly Turn the Receiver C...

Страница 9: ...omplete No light Charge failure contact Customer Care Center After Removing from Receiver Charger Continuous green or yellow or red 5 seconds duration No tone Battery charge indication Occurs immediately after unplugging the charger from the receiver collar Operating Battery Status Slow blinking green every 4 5 seconds No tone Collar battery charge 100 60 Slow blinking yellow every 4 5 seconds No ...

Страница 10: ...Over Correction Protection If your pet enters the boundary zone or continues anywhere beyond the pet area this feature limits the static correction duration to 15 seconds While the system locks out further static correction the green light will remain on for 10 seconds In the unlikely event that your pet leaves the pet area he will not receive a static correction upon return to the pet area Step 4...

Страница 11: ...tter See the transmitter range chart below and set the boundary switch and boundary control dial Hold the test light contacts to the contact points 4B Take the receiver collar to the boundary zone with the logo side facing away from the transmitter and contact points facing upwards 4C Hold the receiver collar about waist high until the receiver collar tone sounds and the test light flashes If the ...

Страница 12: ...ade too tight on the pet s neck may cause skin damage ranging from redness to pressure ulcers this condition is commonly known as bed sores Avoid leaving the collar on the dog for more than 12 hours per day When possible reposition the collar on the pet s neck every 1 to 2 hours Check the fit to prevent excessive pressure follow the instructions in this manual Never connect a lead to the electroni...

Страница 13: ...pet to wear the collar for several minutes then recheck the fit b Check the fit again as your pet becomes more comfortable with the receiver collar 6 Trim the collar as follows 6C a Mark the desired length of the receiver collar with a pen Allow for growth if your pet is young or grows a thick winter coat b Remove the receiver collar from your pet and cut off the excess c Before placing the receiv...

Страница 14: ... 10 15 minutes each Do not try to do too much too quickly More frequent short sessions are better than less frequent longer sessions Days 2 4 On days 2 through 4 repeat this process but with the collar set to level 2 the mildest static correction level Closely observe your pet s behavior while he is in the boundary zone 7B and note whether or not your dog responds to the correction Indicators of a...

Страница 15: ...e receiver collar with a regular collar and leash Walk your pet out of the pet area while giving a command such as OK at a specific place along the boundary zone the end of your driveway sidewalk etc Always leave the pet area from the same spot in your yard with a leash and your pet will associate leaving the pet area only on a leash only at this spot and only with a person You may initially need ...

Страница 16: ...he transmitter remove the receiver collar from your pet before turning the transmitter off My pet is receiving a static correction in his metal crate The receiver collar activates when it loses the transmitter signal The metal crate may block the transmitter signal which causes the receiver collar to activate Remove the receiver collar from your pet when placing him in his metal crate The boundary...

Страница 17: ...ystem and the receiver collar does not activate near their property Your neighbor s containment signal may interfere with the operation of the receiver collar preventing activation close to their fence To minimize the interference reduce the size of the pet area or move the transmitter away from your neighbor s system Adjust the pet area so that the receiver collar activates for at least 5 feet be...

Страница 18: ...ction against harmful interference when the equipment is operated in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction guide may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a practical installation If this equipment c...

Страница 19: ...glect alteration and misuse Consumers who purchase products outside of Australia New Zealand or from an unauthorised dealer will need to return the Product to the original place of purchase for any warranty issues Please note that Radio Systems does not provide refunds replacements or upgrades for change of mind or for any other reason outside of these Warranty terms Claims Procedure Any claim mad...

Страница 20: ...rporation 10427 PetSafe Way Knoxville TN 37932 1 800 732 2677 petsafe com For a list of patents protecting this product please visit http www radiosystemscorporation com patents 400 2348 2018 Radio Systems Corporation ...

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