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is unopened and in its original packaging. When serviced by Radio Systems Customer Service,
Radio Systems covers labour and parts for the first three years of ownership; after the first three
years, a service or upgrade charge will apply relative to replacement of the Product with new or
refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the
Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to dog
chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products
outside of Australia, New Zealand, or from an unauthorised dealer will need to return the Product
to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change
of mind, or for any other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to Radio
Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio
Systems will not repair or replace faulty components. Radio Systems requests the Consumer to
contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to
sending the Product. Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio
Systems will organise for a replacement to be sent in advance of returning the faulty Product. A
Post Bag will be included with the replacement Product for the return of the faulty Product. The
Product must be returned within 7 days of receiving the replacement. If the Product is deemed
to be faulty after 30 days from the date of original purchase, the consumer will be required to
return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and
replace the faulty unit or its components and return to the consumer free of charge, provided the
Product is within its said warranty period. This warranty is in addition to other rights and remedies
available to you under the law. Radio Systems goods come with guarantees that cannot be
excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer
Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
