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Warranty
Three Year Non-Transferrable Limited Warranty
This product has the benefi t of a limited manufacturer’s warranty. Complete details of the warranty
applicable to this product and its terms can be found at www.petsafe.net and/or are available by sending
a stamped addressed envelope to Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market
Square, Dundalk, Ireland.
Australia/New Zealand –
In compliance with the Australian Consumer Law, Warranties Against
Defects, effective January 1, 2012, warranty details of this Product are as follows:
Three Year Non-Transferrable Limited Warranty
What is covered:
Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants
to the original retail purchaser, and not any other purchaser or subsequent owner, that its product, when
subject to normal and proper residential use, will be free from defects in material or workmanship for a
period of three (3) years from the purchase date. An “original retail consumer purchaser” is a person or
entity who originally purchases the Product, or a gift recipient of a new product that is unopened and in its
original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labor and
parts for the fi rst three years of ownership; after the fi rst three years, a service or upgrade charge will apply
relative to replacement of the product with new or refurbished items at Radio System’s sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer
purchaser resells the Radio Systems product or transfers the property on which the Radio systems product
is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning damage; or
neglect, alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand,
or from an unauthorized dealer will need to return the Product to the original place of purchase for any
warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or
for any other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd Customer
Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To fi le a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not
repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems
Customer Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so
may delay in the repair or replacement of the Product.
