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Customer Care Center 1-800-732-2677
Troubleshooting
My pet is not responding when I
press a button.
:
Check to see if the Receiver Collar has been turned on.
:
If your range has reduced from the first time you have
used it, please check to see if the battery is low in either
the Handheld Remote or Receiver Collar.
:
You can verify the Receiver Collar is delivering
Stimulation to your pet by placing the Test Light,
enclosed in your kit, on the Receiver Collar. Please refer
to the “Test Light Instructions” section for details.
:
Increase the correction level. Refer to “Find the Best
Stimulation Level For Your Pet” for more information.
:
Make sure the Receiver Collar’s Contact Points are
placed snugly against your pet’s skin. Refer to “Fit the
Receiver Collar” for more information.
The Receiver Collar will not
turn on.
:
Make sure the Receiver Collar has been charged.
For the initial charge, be sure to charge it for 5 hours.
Subsequent charges only take 3-4 hours.
The Receiver Collar is not
responding to the Handheld
Remote.
:
Verify the Receiver Collar has been turned on. Refer to
“Turning the Receiver Collar On and Off”.
Test Light Instructions
1. Turn the Receiver Collar on.
2. Hold the Test Light Contacts to the Contact Points.
3. Press a Stimulation button on the Handheld Remote.
4. The Test Light will flash. Note: At higher Stimulation
Levels, the Test Light will flash brighter.
5. Turn the Receiver Collar off.
Save the Test Light for future testing.
Note: If the Test Light does not flash, recharge the battery
and re-test. If Test Light still does not flash, contact the
Customer Care Center or visit our website.
